Historical Traveller Reviews of Randles Court Clarion Hotel
superb location and lovely ambience
We booked 2 nights b & b and one dinner - excellent value. The hotel is within a short distance of Killarney town and was nice and quiet even though on the main Muckross Road and even though the hotel was full. The hotel was lovely and relaxing with staff in evidence at all times. It has an old worldy charm, while all the conveniences of a modern hotel. the rooms are lovely and new style sophisticated spotless shower rooms - I'm sure some may have baths. Beds very comfortable and large. Breakfast was very good but service a little slow. Reservations system was excellent and they confirmed by phone even though we'd booked by internet. We were delighted they had non-smoking floors/corridors - what a difference walking through the smoking corridor on the way to ours - disgusting! We do feel the whole hotel should be made non-smoking but I guess they feel they'd put themselves out of that market, and with Killarney being a world-renowned tourist destination, they could seriously restrict their bookings. Their restaurant was booked out for the night we wanted dinner so they booked us in to Kaynes Bistro in their sister hotel Dromhall next door - lovely food there and nice atmosphere. Our friends used the pool and said it was the perfect temperature and the same depth throughout which they liked. We used the spa for facials - they were good but not the more modern full treatment sense-oriented experiences we've had in some of the higher grade hotels nowadays. All in all, we had a lovely weekend and would recommend this hotel and believe it deserves its four star rating.
s absouluely the best
The Randles Court is #1 for us in every category. The rooms are large and modern, the staff are generous with their time and the atmosphere is everything we have ever heard or read about Irish hospitality....and Checkers Restaurant in the hotel is something not to miss. We enjoy the short walk in to the heart of Killarney...just a few minutes ...and then can't wait to get back to the hotel, sit with a glass of wine in the Randles' gorgeous lounge while waiting for another culinary delight from Checkers restaurant. Ken & Valerie Torrens
loved it loved it loved it
We Stayed in The Randles Court Hotel for 4 nights in July of this year. I didn't really know much about the Hotel before we booked but it had been recommended to me by a friend who had stayed previously and was very impressed. During our stay I could understand her enthusiasm as The Hotel has an immediate warm feeling on entering & the Staff were absolutely fantastic, very discreet but always on hand when we needed assistance. Another thing that impressed me was the fact that the family who own & run the Hotel were always present & genuinely interested in their guests not something you come across in many hotels these days!! The rooms are very homely & definitely benefit from a touch of the lady of the house. A 3 star Hotel with 5 star quality & service, will definitely be going back.
Never Again !!!
We recently did a walking tour of Southern Ireland and our group met up at this hotel as well as ended there. We stayed two nights, each one week apart from one another. We experienced the same problem each stay. Next door is another hotel that books wedding receptions and parties on a daily basis. Most of the rooms at Randles face the banquet hall of the other hotel. Randles is not air conditioned so your only hope for air cirulation is to open the windows. Around 8pm the parties get going and the very loud bands stop after 2am. The parking lot is just out your windows so the noise dies down around 4 am. We closed our windows, wore ear plugs and covered our heads with pillows and still the noise was so great you felt you were in the banquet hall with all the party guests. We complained and the staff did nothing. We found out that the two hotels are owned by the same company, although managed separately. The staff at Randles smiles sweetly at you but has no control of the situation. I am convinced that management does not give a hoot about its guests. They have your money, you are captive and they could care less if you ever come back. Frankly, there are numerous other choices for lodging in Killarney/ Do yourself a favor and stay somewhere else if you want to get any sleep.
Concern For Safety
After a recent 3-night stay, and being greeted with indifference and silence over a complaint, I felt compelled to write this review.
After a very late check-in, my boyfriend and I were exhausted and retired to bed. About 2am I heard a noise that sounded like someone trying to unlock the door to our room, I thought that the person would realize that they had the wrong room and simply go away, not the case - the door opened and a someone walked in! It was dark, and I called out "hello!?" To which the response was in a man's voice, "oh sorry, night manager" and the door closed. He did not bother to re-lock the door. He did not knock. Nor was there a phone call prior to this entry. There was also no dead-bolt on the door, which resulted in my having to put a chair in front of it in case anyone tried to get in again for the rest of our stay. The next morning, I stopped at the desk to let them know what had occured and to let them know my fear of it possibly happening again. I was told that they would "check into it." But when I stopped at the desk a few more times throughout that day, I was continually told that there was no update and that they could not reach the night manager because he was probably sleeping. I still do not know if that was he (who had also checked us in that night) , who had entered our room.
Also, the dinner that was included in our stay was terrible. My entree was over cooked and dry (even though I had asked the waitress to request the chef prepare my order rare), my dessert was not prepared as the menu stated, and our wine did not arrive at our table until 1/2 way through our entree - and only because we found someone who cared enough to pay attention to our wave to ask if they could get it. (The wine was ordered with our starters.) The lone man dining next to us was so disappointed with his food and service that he stopped us in the hallway on our way to our room to ask if we had also been disappointed. He went to the desk to complain.
This trip was a gift to me from my boyfriend for my birthday and he was trying so hard to make it special. If it hadn't been for that, I would have asked him if we could go to a different hotel. I am truly worried about a hotel staff that has no concern over their guests safety or comfort.
Loved This Hotel
We stayed for a familly party with 6 Adults and 7 Children from 3 to 15. We a great time with the staff being warm friendly and nothing was too much trouble. They even made 15 rounds of different sandwiches for a walk and delivered it in 30 minutes. The food including breakfast was very good and service was prompt. All in all would thoroughly recommend it. Would also suggest Gabys (seafood) for an excellent meal.
Irish Hospitality at its best
My wife and I have been staying at Randles Court for over 10 years and it is truly our home away from home when visiting Ireland! What makes a great hotel is the management and the employees. Each visit, we have brought family or friends to share the experience of genuine Irish hospitlity and have yet to be disappointed.
Tom Randle and his mother are to be commended for the overall terrific staff who are all very attentive to guests' needs. Shane and Sean have endeared themselves to us as well, on each visit.
As for the food - our waistlines tell it all. We had the best Dover sole and Irish breakfasts.
Love the charm of the older rooms and the addition of the new wing with the tastefully decorated and very spacious rooms.
Being able to walk into town is aa great way to walk off calories and of course shop!
We have stayed at other hotels in Killarney, but..will return to Randles Court!!
Loved Randles Court
We accompanied friends on our first trip to Ireland in September. Our friends stayed at Randles Court on previous visits and chose to return--we could see why. We were warmly greeted on arrival, and the staff was very attentive to our every need. We were shown to a beautiful room in the new wing where we stayed three nights. The dining room was elegant, the service outstanding, and the food extremely well prepared and presented. The breakfast offerings were plentiful. We particularly liked the location in Killarney. The hotel is walkable to shopping and other downtown offerings and central to such wonderful attractions as the Dingle Peninsula and Ring of Kerry. We thoroughly enjoyed relaxing in the lounge after a busy day prior to dinner. If we do return to Ireland, we will include Killarney and a stay at Randles Court in our itinerary.
the ONLY place to stay in killarney!!
I have stayed in EVERY hotel in killarney and have always felt a little like a lost tourist...until i found the Randles Court. This hotel is beautiful and elegant and within walking distance to anything. The staff is out on their own and it is quite obvious that they love this hotel as much as I do. You get a great mix of Irish tourists as well as the American golfers and families on holiday. The elegance and beauty of this manor home and it's gorgeous rooms along with the family feel of the staff and management make you feel like you are staying at your rich aunts home. The food was excellent (and i am a picky eater at best) the spa was heaven and i cant say enough about the rooms and bathrooms...every detail is pure class. They have internet access which was a huge help and although i was quite sure they would be sick of me and all my travel changes they most certainly were not. But it was the feeling of home that got me....i was in tears when i left as every person there made me feel like i belonged. If you are going to killarney don't even think about another hotel...i go three times a year and there is just no comparison. You will never find another place in a tourist town that welcomes you as much as they do.
I must agree with previous review that this hotel is nowhere near as good as the other Clarion 4 star properties. The hallways looked like they hadn't been hoovered for weeks, there were multiple cracks in the plasterwork around the corridors, scuffed torn wallpaper, frayed carpets in the dining room. The food we were offered for breakfast (when they got our order right, on the second try) was very poor. The full irish breakfast came out on a half empty plate - one sausage! I've had better in most B&Bs. Not worth the money at all.
Top Local Tips for Killarney
play at the killarney golf and fishing club...it is the most beautiful course and it is quite overlooked by the american golf market...a diamond in the rough...challenging, scenic and affordable. also right in town.
Jaunty Cars (horse drawn)
Jaunty cars are a great way to see the town. We took a trip to Ross Castle via the National park it took about an hour and there were 9 of us (5 adults and 4 smalller children). The trip was very informative and a good tourist treat, but the cost is high at EUR 60!
Great Fun! A Sight Seeing Tour Worth Taking!
Pony and trap ride was definitely a highlight of our weekend getaway. The driver, Dan, was extremely informative, funny, attentive and personable. Not only did he have great knowledge of the area, he kept us smiling and laughing through the whole ride, which surprisingly was well over an hour (possibly 2?) long. Only €40 for the two of us on a private tour of the park, which we enjoyed much better than a booked tour we'd taken the next day. This was a great value. Many thanks to Dan & Porrig (the horse)! How to find them? Dan and many other drivers were located near the edge of the village just outside the road into the park.