Clayton Hotel

, Galway, Ireland
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Clayton Hotel

, Galway
4 star

Rooms: 200

Ballybrit - Galway - Ireland Hotel Website | | +353 (0)91 721 900
388 Traveller

Reviews - Clayton Hotel

Historical Traveller Reviews of Clayton Hotel

Loved it

from mish123Ireland
Stayed here for 1 night on business and loved it. Doesn't seem like the quiestest location as its on a roundabout but I didn't notice the noise inside. Room is large with soft furnishings. Room service was good. Staff were very friendly. Good breakfast. would stay again

FAB

from Lollipop1975
Stayed here in April for a night. We stayed in an executive suite and it was AMAZING. The BED WAS THE MOST COMFORTABLE BED EVER. The bathroom was HUGE. Staff were really nice and friendly. I would highly recommend this hotel to anyone. We had breakfast the following morning and again delicious.

need a good night sleep - joke

from garcr
arrived in hotel at 8pm on a thursday evening, and checked in, given a room on 3rd floor, when i opened the door to the room the 1st thing I noticed was the dreadful load traffic noise, went back down to reception and said not a hope could I sleep in that room and I wanted to be moved to the other side of the hotel which would be quieter. I was giving room 152, which was a very nice big room, no traffic noise and was happy out. Turned on TV to chill out to discover that BBC 1, ITV & BCC 24 were not working, rang reception in case it was a connection fault but they never came back to me. One thing I noticed was it must be a family room as there was a interconnecting door to the next room, well about 11pm I could hear every and I mean every single word the gentleman was saying next door (he was on the phone), it was like he was standing in my room, it got so bad I had to ring his room and explain that I could hear everything he was saying. Got up in the morning for breakfast which I must say was horrible, the scrambled eggs had no taste, the orange juice (NOT fresh) seemed to be off, and really was not up to a 4* standard. I usually stay in the Park House Hotel in Eyre Square which is fantastic and will be returning to them again.

Can not recommend the Clayton

s a funtion on first

from frocky
We stayed at the Clayton for one night in March. Staff were efficient and polite when we checked in and the room was lovely, clean and exactly what we were looking for for a quiet night away.

Later on when we came down for a drink we found that there was a formal function on which had taken over the main bar, we felt completely underdressed and after 1 drink(from incredibly rude barstaff) we returned to our room, again we didn't mind this too much as we were away for a quiet night. At 12am the band started downstairs in the ballroom and we found that our room was directly over the ballroom. For a purpose built hotel we found it unbelievable that there was so much noise and rang reception who told us that the music would not stop until 2am, so awake we were until 2am being able to hear everyword of every song. Great...time for sleep, we were awoken at 4am, and again at half 4 by rowdy revellers roaring outside our door.

After a poor nights sleep we went to breakfast and were hearded around like cattle by an incredibly rude hostess.

When we checked out my partner complained about the service and the noise etc and said she did not expect this from such a high quality hotel. To be fair to the hotel they apologised and said they don't normally place guests who are not part of a function in the rooms overhead the ballroom and offered us an executive suite free of charge and they'd send out the details. Of course we were elated(as was one of the remaining drunks in the lobby as he was still dancing in his tux) and felt it completely compensated for the poor service and the noise the night before.

Of course we haven't heard from them since. I'm not sure if i'd have preferred them to tell us that they didn't really care whether we had a crap stay or not because that's what they were obviously thinking.

Please note: there were couples on either side of us complaining as well. One couple complained that someone actually came into the room in the middle of the night....

Wonderful experience

from deat
Stayed in Clayton for 12 nights (2 nights x 6 weeks). Can't speak highly enough of our experience. The staff were all Irish, and couldn't have been more friendly and helpful. Nothing was trouble!

The food, especially the fish, was excellent.
The rooms were bright & well heated, with everything you could need supplied.

A bit out of the way for Galway city, but with parking worth it.
Very close to the Galway Clinic. They even provided a "courtesy car" to bring us there and back! If you were delayed, you still got your breakfast with no fuss.
Would highly recommend. Looking forward to returning.

Fantastic rooms and sincere service

from road_tripper099
I had to stay last minute in Galway recently and booked into the clayton. They only had their "executive rooms" left, and though I was a bit reluctant, my other choice of hotel was full. As it turns out it was a lucky break as it must be the most underpriced executive room in the country.
Getting to the hotel was fairly easy, but it could be signposted better. I was made very welcome at the reception by a young girl who was very efficient and friendly. My room was on the top floor(although its only a four storey building) but access on the lift was by room key which is secure. The room was amazing... very spacious, a nice big tv that swivels so you can watch it in the bed or in the living area (on the other side is a large mirror). The tv system had a music library which is a very nice touch. The bathroom was very big, with a seperate shower and bath, and the shower itself is probably the biggest I have ever used. And yes, like the review here, the beds are very comfortable.

I had a drink in the bar after settling into my room and sat up at the bar counter with a paper. As it turned out I spent my time chatting with the bar tender for the evening in between his service to other customers. He was the cliche young man working his way through college, but I very much enjoyed genuine conversation rather than the usual chit chat from a bar tender.

I had breakfast in the morning in the restaurant. There was a great selection for a fry up and platters of cheese, cold fish/meats and the usual cereals. The kindest lady served me as if I were a guest in her house, almost informal, but very friendly.

I didnt get to see much more of the hotel, in terms of value for money for the room and the genuine service from my arrival until checkout I will definitely be staying here next time I am in Galway!

location ,location, location!

from A TripAdvisor Member
If I had a few million to spend on a brand new Hotel, the old adage ..'location , location , location ..' would be my top priority.
So why on earths name was so much money wasted on locating a brand new Hotel right alongside and in between ,a very busy Dual -Carriageway , a very busy Round-about and a very busy Shopping Centre???

The issue with this review is not about its design /architecture, furniture ,fittings,etc etc , but is mainly to do with incessant traffic / noise pollution that even with good ear-plugs ,was inescapable through our ,(Thank God), one night stay.Even our few words to pass on our 'sleepless night grumble' when checking out, was hardly eased by Receptionist stating that on some nights Air traffic is apparantly another noise problem!

On some positive points: Bed as stated by other reviewer was very comfortable with easy parking another plus.Rooms standard 4* size but not biggest we have stayed in with basic and unexciting design of bathroom to left/right, bed, bureau table,tv, table /2 chairs etc..Plenty of shampoos,good quality towels etc.

Negatives,(besides location) :brown colourings are rampant throughout Hotel and to us a depressing colour scheme,Bathroom while 4* size could have done with a lot more cleaning in corners and behind toilet bowl and water pressure for shower was pretty poor.Extractor fan was not working.Video hire at €11.00 !! No biscuits with tea service.Excellent heavy curtains designed to minimise light intrusion was defeated by curtains not been wide nor long enough at top and sides therefore allowing Spotlights all over exterior of Hotel to flood room.Daft.

Breakfast was disappointing for supposed 4*. An extremely clever Bain-Marie high tech buffet table consisted of.......a fry! No smoked Salmon or any other expected 4* choices, nor even a Menu which is basic 4* service, to be found or offered.Why were 3-4 staff milling around 'scratching' and yet no table service? Tea/Coffee and toast is all that was delivered by staff.An awful waste of staff and customer service and care.I suppose this is the upper market breakfast trend of last few years but at same time, needless.!

For what we paid ,our offering consisted of sleep deprivation,poor breakfast and an overall disappointing impression of what should be a far better Hotel experience.Will not return for seconds but will be very interesting to see over time whether this establishment has a long term future given issues as discovered with our stay.

Oh what a bed!!!!!!!

from krubtap
We stayed at the Clayton Hotel for one Saturday night on the 23rd Feb 2008 and our only regret was in the shortness of our stay. We had booked a room on the Executive floor and from parking at the hotel where impressed with the design and layout. Staff where very helpful and as soon as we reached our room we where more than delighted with our choice. The room was vast in size, very relaxing sitting area and beautiful bathroom. The bed is what dreams are made off, it was the most comfortable I have ever stayed in.

We had a young baby and before arriving phoned to ask for a cot, which was fully set up and dressed in our room on arrival. Overall our stay was more than relaxing and enjoyable. We ate in the bar on Saturday evening and breakfast in the main restaurant on Sunday morning. Bar menu is well priced and service was very good, starters where excellent and only let down by rather bland main course for all four in our group. Breakfast was a large buffet selection and was excellent in choice and layout.

Overall this is a great hotel and a great base to explore Galway and the surrounding areas. We hope to get back for a longer stay in the coming months and to enjoy that amazing bed.

Better than you might expect...

from ogmazoo
The bar, restaurant and staff here are all very, very good. We stayed on a Saturday night at the start of December, when they also had an extra 500 people in the function room for christmas parties. However, the bar remained efficient, the staff very organised, and the restaurant was flawless. Hotel courtesy car took us into the city centre for Christmas shopping and bought us back when we were ready - a very nice touch indeed.


The main downside, apart from a chilly (as in cold, not unfriendly) reception, was the leisure centre. The hotel seems to have been built in two halves that the architect forgot to join. The leisure centre is in the bottom part of one half and poor signage can leave you baffled and lost. The centre itself was cold, soapless, shampooless and littered with wet towels. They don't supply any baskets for used towels. And the ladies changing room had no spare towels, so a long treck back to the bedroom was needed. Despite requesting extra towels for the bedroom at 4pm on the Saturday, they never turned up.

With a bit more attention to detail this hotel could be very good indeed. They have the staff, they have the ability. A bit more organisation would do the trick...

Fantastic Hotel

from AmberlyKildare
I stayed in the Clayton for three nights this month. Everything went perfectly.All the staff are all Irish which seems quite rare these days.We had a slight problem with checking in regarding the type of beds in the room and I noticed we were also put above the ball room and as there were Christmas parties taking place i asked if we could be put in the quietest room or floor possible. This was changed for us with no problems or issues and we really got what we asked for. The room was quiet, away from traffic within the hotel and spotlessly clean and fresh. Every thing you would need in a standard room was included.
We got room service on all three mornings and it was perfect.You get a quick call from reception to let you know room service is arriving in a minute or two so you can prepare yourself to answer the door.Each morning it arrived bang on time and our room was cleaned perflectly every day.
The restaurant was good. We ate there twice. On one of our nights we arrived back quite late but the chef delayed closing the restaurant by a few minutes for us so we could get a quick bite to eat. We had the seafood chowder and it was delicious.
Staff were so helpful in the bar and restaurant area which really does make you feel welcome and at ease.
We parked each night in the underground car park which seemed pretty secure and is accessible by a lift past reception.
The whole hotel itself was spotlessly clean and being a four star you would expect this high standard of cleanliness. I was not dissappointed in any aspect of my stay and would highly recommend this hotel to anybody.
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Other names for Clayton Hotel

  • clayton hotel ballybrit
  • Address: Ballybrit - Galway - Ireland
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