Falls Hotel

, Ennistymon, Ireland
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Falls Hotel

, Ennistymon
3 star

Rooms: 140

Ennistymon - Ennistymon - Ireland 065-7071004
240 Traveller

Reviews - Falls Hotel

Historical Traveller Reviews of Falls Hotel

Falls Hotel

from ANPSullivan
An excellent full service hotel with an well equipped leisure center and indoor pool. Close to Lahinch, Cliffs of Mohr, Doolin and the Burren. Book on line. It's much cheaper than calling the hotel.

Very Disappointing

from Frances03
I have just recently returned from a weekend in The Falls (Feb '07) and what a disappointment it was. Having studied their website I now realise how misleading it is!
Although in a lovely setting the hotel itself is dated and in need of a make-over. Our room was far below the standard we expected, old wall-paper that was peeling off the walls, a TV so small it wasn't even worth turning on and the bathroom was just average. A bed had been removed from the room so some nice carpet stains greeted us upon arrival.
We spent the day in the leisure centre, which really is superb. A fab pool with jacuzzi, sauna, steamroom etc and the hot tub was brill. There were treatments available but these had to be booked several weeks beforehand.
When we returned to our room, we found a rather vile smell which on closer inspection turned out to be like vomit coming from behind our bed. We rang reception who sent house-cleaning - arrived with towels. What the towels would do is beyond me. I had to explain the problem to this girl and in the end we agreed a new room was the best option. After waiting 20mins, i had to ring reception again who told us to call down. The receptionist advised that there was only 1 room left and it was over the bar. Without even opening the door is this room, we could hear the noise from the bar, no-one could possibly sleep in this room. So off we went to reception again!! At this stage we hadn't received any apology and when i said this to the receptionist; she barked "Apology for what?" In the end, as a result of zero customer care/service and dissatisfaction we felt we had no choice to check out.
All in all, i would not recommend this hotel! Even though the leisure facilities are fab, the rest of the hotel and staff leave a lot to be desired. Don't go wasting your money here!!

no go if they have a wedding party staying.

from wonderer-7
i agree the staff are unhelpful rude and dont care all they were bothered about was the euros.
we stayed for 2 nights and the room was cold and damp we asked for another room to be told they didnt have a spare room o.k there was a wedding party in the hotel we booked 2 weeks before we went and if we were told there was a wedding we would not have stayed at this hotel. we got no sleep the whole 2 nights we were there the music was so loud my self and my wife sat up in bed humming along to abba we had 3 small children with us and complained to find out there was only a night porter on duty well nothing happened !we might as well joined in the wedding party the breakfast was very poor crockery and glasses were dirty they were running out of juice and well we had to wait about 30 minutes for tea and coffee/toast. the wedding party managed to drag them selves down still drunk and shouting and swearing .
we complained again to be told nothing they could do to help we found people/drunks outside our room door and down all the corridors asleep my advise to anyone staying here is to find out have they got a wedding on if they have its not worth the hassle.

Unique Experience

from foamine
We spent a day and night in Ennistymon and stayed at The Falls. We were a party of ten, two families with children ages 9 to 18. I would recommend this hotel to anyone but there were a few negatives. The meals we had there were great, the bar was very nice and the spa was a big hit with our children after being in the car for the day's drive. The spa/pool is beautiful. I found the staff in the hotel and spa friendly and courteous. The restaurant staff were especially nice to our family and we found the whole place welcoming to our group(which is not always the case when traveling with kids). We also enjoyed the town which was a short walk. Don't miss Eugene's Pub and the organic bakery. The only negatives were the rooms. The hotel room portion of the building had a deserted feel to it and the rooms were well worn. That being said they were clean and they had family rooms which helped with the cost. As long as you know the score ahead of time I'd recommend this place to anyone.

Be prepared for awful customer care

from Sophie333
Myself and several friends booked a 3 night stay here. Should have known from the outset that this hotel had a few customer care problems - We first contacted the hotel 6 months before the stay to confirm booking and cost - we then had to call for confirmation as no correspondence had been forwarded, we waited and called again at which we were told there was no record of our booking - we tried again and again and again - 2 weeks before the trip I called again and had to demand confirmation - which was send via email 5 days before we were due to go - in total between 4 of us it took twelve phone calls and several emails to make a reservation. Alongside this we tried booking several spa treatments - again this proved an extremely difficult tast for the staff to complete - We received confirmation via email of times and prices. On arrival there was a problem checking in - Surprise Surprise - which was eventually sorted by the somewhat rude staff. Following due course we went to the spa to confirm our reservation which again was entered into their booking system wrong - with different treatments and times - regardless of our email confirmation the staff's attitude was rude and 'sowhat - not our problem' . Regardless of the staff stating these problems had never occurred before, we met several other residents who all had similar issues. The rooms were ok but in desperate need of refurbishment - The spa however, is absolutely fantastic and pure relaxation - The food was good but the customer service was appaulling - I honestly felt totally stressed after this weekend and will never return or recommend this place.

Mixed Feelings about the Falls Hotel

from Ragirl
My husband and I (both in our late 20's) have just returned from the Falls Hotel after a three night stay from 28/09/06-01/10/06. In all honesty I have to say I can't make up my mind about this hotel!

The Good:

- The spa/leisure facilities are fantastic. There is a brand new extension in the basement with treatment rooms, sauna, steam room, beautiful 20m indoor pool and the best bit, an outdoor jacuzzi overlooking the falls and river next to the hotel. I could not fault the spa, it was excellent and the staff down there were obviously well trained.
- Grounds are beautiful with an excellent view of the falls.
- Bedroom was clean and spacious.
- The wedding reception which we attended during one night at the hotel had been beautifully decorated with candles and ribbons lining the entrance to the function room.

The Bad:

- The staff were on occassion very rude. Plates were snatched away before you had finished eating your last mouthful. Another example was when we encountered an older lady who works behind the bar in the Dylan Thomas room who was extremely rude to my husband when he asked about ordering bar food. He was told that the chef had not yet arrived and so we could not have any food, she then snatched away the menus from him and walked off.
- The cascades restaurant offers little variety in the food. Each night there is a three course meal served costing 35 Euros per person. For this you get a meat/veg/potato main course, every night the same dishes appeared on the menu, just perhaps with a small variation in the sauce supplied with the meat. After three nights, I never wanted to see another mashed potato ever again! I understand that there is also a bistro restaurant in the hotel. but we were not entitled to use this as part of our dinner, bed and breakfast package, so I couldn't comment if there was more variety available there.
- The decor of the rooms is dated, including in our case a television set that was obviously very old and in need of repair.
- Some of the staff have been not been trained for the jobs they are performing, e.g. a barman not knowing what an archers and lemonade was. I had to walk around the bar and show him the bottle myself in the end!

All in all, I wouldn't write off this hotel entirely. They are obviously making efforts to improve the place with the introduction of the spa and some redecorating which we saw been done in communal areas. At the end of the day, this place is only rated 3* by the Irish tourist board, so if you go expecting that, you will probably be satisifed with what you get for your money.

Zero Customer Care

from KatieLevine
Myself & my boyfriend arrived back yesterday after a weekend in the Falls Hotel having booked a month or so ago after seeing its very impressive website, opting for the special offer of €278 for 2 nights stay including a meal.

On arrival we were delighted with the hotel exterior, grounds and location until we went to Reception to check-in. The girl couldn't find our booking at first asking my boyfriend his name several times before finding it, she then gave us our key and directions to the room. There was no mention of the meal, no offer of the usual newspaper, alarm call or any info about the spa/leisure facilities. When I asked about the meal she was vague and uncertain as to which restaurant (there are 2 in the hotel) it would be in. We then went to our room which I have to say was hugely disappointing. Although clean and spacious, the decor was extremely old fashioned and the tired looking.

The main complaint I have though was the staff, there was absolutely no customer care whatsoever in the restaurant. The staff were unfriendly, didn't smile or make eye contact, took your finished plates away from over your shoulder, didn't light the candle on the table or offer bread (despite the plate of butter there). During the evening meal the waitress wouldn't take our drinks order saying that the wine waiter would, yet didn't send him over so we had to call him ourselves. I asked for a glass of house white wine which took half an hour to arrive only to be brought a small (one glassfull) bottle of wine & was shown the label (which was bizarre) for it then to be poured. The food was average, I'm sure people who were paying the €35 per head would have been disappointed for that price! The air conditioning was on too full and the food went cold very quickly. The staff all seemed as though they didn't want to be there and made no effort to do their jobs as most people would expect as minimum in any restaurant hotel or otherwise.

To summarise, nice hotel albeit a bit dated, beautiful location, grounds etc, average food but terrible untrained rude staff. Go to the Burren, North County Clare, I'd highly recommend the area but keep away from the Falls Hotel, you'd be better off in Fawlty Towers!

what a pitty

from macbane
i have just spent the august bank holiday in the falls hotel in ennistymon co, clare and although the hotel was clean and very well presented, i found the staff very ignorant, rude unhelpful and very unprofessional as did several members of my party, which was a shame since it was a lovely hotel.
would i stay here again!? not a chance!

The Perfect Proposal - 27th June 06

from nellyfleming
Booked for two nights in which my partner had arranged for a surprise trip away. When we arrived at 9pm, the receptionist kindly advised us to put an order in for food as the dining area was closing. We checked into our room, which we were advised we got upgraded to the bridal suite by the General Manager James O'Brien. The room was extremely spacious with a sitting room area & bedroom area wich could be divided into two seperate rooms by the drapes. We had an 18 month old baby & the space was excellent for her to run around in.
The following morning we made our way down to their new elemis spa which has only been opened recently, while a babysitter called Josephine was arranged.
My partner had pre-booked special treatments for two. We were greeted by Eamonn (Spa Manager)who took us to the Thermal Suite to relax for few moments. We were then brought into a room which had mango & lime steam room and sauna. Eamonn then opened a door which inside had a big copper bath, filled with elemis ingredients inc creams, oils & goats milk topped with rose petals, champagne chilling at the side, scented candles around the room and fresh flowers. Neadless to say thats where my partner popped the magical question. It was the most romantic place ever & will def return to their five star spa. As we made our way back to our room we were congratulated by Eamonn, & the deputy and general manager. I would also like to mention a special Thank you to Chiantan who took great care of us in the dining room that evening, food was delicious through our stay.
Thanks all & well done on a great job!!!

atmosphere???

from A TripAdvisor Member
my boyfriend and i booked a weekend stay at this hotel back in february thinking it would be a treat... instead, it was a fiasco! the staff were rude and unhelpful, reception staff in particular were badly informed and badly organised... 'efficient' is not a word to be found in their limited vocabulary! despite the fact that the hotel was less than half full we were shown to a room with a leaking window and faulty shower and not allowed to move to a more suitable room; given the price we paid i felt this was very unprofessional.
the atmosphere in the hotel was non-existant; confused decor and supermarket music piped throughout.
i would not recommend the falls as a holiday destination; perhaps we hit it on a bad night but nothing would encourage me to return.
by the way, the evening dinner was faultless apart from the price which was steep. the breakfast was ok but nothing to write home about!

Top Local Tips for Ennistymon

Proximity to the Cliffs We picked Ennistymon because of its proximity to the Cliffs of Moher. Lahinch was closer but during the Winter I think Ennistymon was a bit more lively. It seemed that most of Lahinch was closed down for the season. Great shops (bakery, Eugenes pub etc) in this nice little, somewhat rustic town

Hotel Pricing Hotel pricing in Ireland seems to vary a lot depending on how you make the reservation. On-line seems much better than direct calls to the hotel.

Scenic Is ideally situated, 5 minute drive from Lahinch beach, 20mins from the famous Cliffs of Moher, which now has a new heritage centre, for all tourists. Close to the great Lisdoonvarna, Ballyvaughan, and the Burren, also Aliwee Caves, Thanks to receptionist in hotel, who gave us all information on the above mentioned. All brochures in the hotel beside reception

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Other names for Falls Hotel

  • falls hotel ennistymon
  • falls hotel
  • Address: Ennistymon - Ennistymon - Ireland
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