The Shelbourne Hotel

, Dublin, Ireland
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The Shelbourne Hotel

, Dublin
4 star

Rooms: 190

27 Stephens Green - Dublin - 2 - Ireland Hotel Website | | +353 (0)1 663 4500
708 Traveller

Reviews - The Shelbourne Hotel

Historical Traveller Reviews of The Shelbourne Hotel

Fantastic Experience

from SummerStars
My husband and I are still on a "high" from our five nights at the wonderful, newly renovated Shelbourne Hotel. The location is terrific, in the heart of Dublin across from St. Stephen's Green, within walking distance of famous sights, shopping, restaurants, and just across the street from the City Tour stop.

The historic property has just reopened after a two year restoration, preserving all the best features of the elegant Georgian buildings, but adding the most up-to-date conveniences. You could spend an afternoon walking around the public rooms enjoying the authentic architectural details, Irish art, stained glass, lavish window treatments, chandeliers and gorgeous flower arrangements. Especially fascinating is the Constitution Room where Michael Collins helped draft the famous document. Our spacious and exeptionally quiet room was beautifully appointed with a fabulously comfortable bed and large marble bath with all the best amenities.

We are platinum level with Marriott this year so we were able to take advantage of the concierge suite called the Heritage Lounge which is open from 6 am until 9:30 pm, serving breakfast, midday snacks, afternoon tea, hors d'oeuvres and desserts. Besides serving delicious food and drink in the sumptuous surroundings, the Heritage team, led by the delightful Shauna, could not have been more helpful with dinner reservations, car rental, touring advice, shopping tips and even Irish history.

A recent addition to the Shelbourne's services is that of Helen Kelly, the lovely and very competent Genealogy Butler, who, for a fee, will help you connect with your Irish roots. Contact the hotel for an appointment and the preliminary questionairre needed before she meets with you, if you are interested. Finding information about my ancestors during our stay was an unexpected bonus!

The Shelbourne's maxim is "Delighted to serve" and this is apparent in every staff member we met who was willing to go the extra mile to make our stay not just pleasant, but memorable. I could cite many examples of dedicated employees who went out of their way to help us enjoy our stay. In all our travels we have never encountered so many wonderfully friendly, professional and hospitable people in one place before. We can only say great things about our experience at the Shelbourne and hope to return soon!

In general, a great hotel in Dublin!

from atodhun
My husband and I stayed at the Shelbourne for his surprise 30th birthday trip. Overall, we had a great stay! I was a little leery when I decided to book here, only because there weren't a lot of reviews posted post-renovation of the hotel and change in management. (I also booked the Westin and Four Seasons... ended up canceling both to stay at the Shelbourne.)

The hotel itself is beautiful; the renovation has kept a lot of the original charm, but has provided all of the modern updates that are necessary for a 5 star property. Location was great - we loved being able to wander around St. Stephen's Green when we had a few moments to spare each day, and it was a short walk to Grafton Street, Trinity, and Temple Bar. We very rarely had to take taxis to get anywhere.

We arrived at noon to the hotel after an overnight flight, and were able to check into our room right away. Service was courteous and prompt, everything we expected. We were served a glass of lemonade while we checked in and the guest services folks sent a bottle of red wine and pitcher of iced tea to our room for my husband's birthday.

The room was great! Although not huge (I believe we had a Deluxe), it was extremely clean and well-appointed. I appreciated having outlets for many different types of plugs - it was nice being able to use my hair straightener and laptop without an adaptor. Bed was extraordinarily comfortable. My husband rated it the best bed he's ever slept in (although I argue the Ritz in Santiago is my fav, with this a close 2nd). Bathroom was spacious, although I found the placement of towels and a place to hang them a little difficult/awkward. I also 2nd a previous reviewer's comment that the bathrooms do get very steamy! Housekeeping was generally good, although we did not receive turndown service on our first night there - but did get it on the 2nd night. Sort of confusing...

I was surprised at how crowded the lobby and bars were in the evenings. I knew that the property was one of the new hot spots in Dublin, but I didn't expect it to be a sea of people in the lobby and such a scene at all of the bars! We almost weren't allowed into the No. 27 bar on Friday night because it was at capacity, but once we informed the bouncer that we were residents, we were allowed in. However, because of so many people in the bar, getting a drink quickly was a challenge. Same with the Horseshoe bar, it was so packed we didn't even wait around to get a drink there.

There were really only 2 small things that happened that would take away from an almost perfect review. On Sunday, we went to get brunch in the Saddle Room. We couldn't find hours of service anywhere for the restaurant, but we assumed that at 10:45am, getting brunch wouldn't be a problem. We were given a table quickly, however, upon sitting down, the server informed us that they were closing in 10 minutes and if we wanted food we had to get up to get it ASAP. Although the food was good, we had to rush to eat, and they took everything away after our first trip to the buffet. We couldn't go back for juice or pastries. I wish the hostess would've told us the restaurant was closing so that we could go somewhere else, or at least list the hours somewhere in the hotel info. Also, on Sunday afternoon, we tried to get tea before leaving for the airport - we had about 30 minutes to spare. While the Lord Mayor's lounge was full of people, the hostess showed us to seats in the No. 27 bar and said we could get tea in there. However, we sat for 20 minutes without *anyone* acknowledging our presence and had to leave. Both incidents, while small, made us disappointed that our overall great experience at the hotel was slightly marred.

Also, the 20 euro charge for 24-hours of internet is outrageous. It would be one thing if we were on a business trip and could expense it, but I wasn't about to pay that much just to check e-mail. I wish I had known in advance - I lugged my laptop all that way and didn't use it! On top of that, there is a fee to use the computers in the business center - also unfortunate!

But, overall, my husband and I agree it was a great stay and will definitely return there in the future.

Great dining, but tiny room

from sassyhopper
We were really looking forward to our weekend stay at The Shelbourne, especially after its recent re-vamp. The hotel is very impressive inside, great bars, lounge and restaurant areas. The staff are efficient and polite. We enjoyed a great dinner in the Saddle Room, expensive, but not overly-so considering the quality of the food and the attentive but not intrusive service, everything you'd expect from a hotel with such a high reputation. Problems? The very small size of the room. We had booked a Queen room, so the gods alone know how small a standard room would have been. Bathroom was OK, with an impressive-looking walk-in shower, but the water pressure was terrible and the shower control knob kept threatening to fall off. The only way I could dry my hair was to put a chair in front of the closed bathroom door, which had the only mirror (other than the bathroom mirror). There were the usual business acrutrements for internet connection etc. but a decent vanity area would have been preferable (can't believe there are huge numbers of business-people staying there). The large flat-screen TV with satellite was good, but why no tea & coffee facilities in the room? All in all, we did enjoy our stay, but felt it wasn't value for money, and probably wouldn't stay there again. The Shelbourne didn't live up to its reputation (apart from the dining/drinks) and we were disappointed.

Good not perfect

from Kilimanj
My wife and I had dinner in the Shelbourne restaurant recently. The hostess led us through the restaurant to a smaller room. There were approximately 8 tables in the room, mostly empty, but she thoughtlessly placed us right next to another couple. The tables were practically together, we had not planned on dinner with two strangers. I immediately asked if we could move to another table but was told they were reserved. The hostess then said she would see what she could do, she disappeared and never returned. The room was very quiet and we could over hear every word and vice versa. It was uncomfortable to be packed so close to another table and ridiculous as there were several empty tables. After awhile the room filled up and increasing noise levels made it tolerable. Apart from the poor seating arrangements the food and service were good but sadly over priced.

Great hotel...but a glitch.

from techie6
But for our check in problems, the hotel would get at least a 4-star rating. It is very recently renovated, and simply lovely. The rooms are fair-sized for Dublin and very sound proof. It is also a perfect location. The big complaint is that our room was not ready to check in until almost 7pm. We returned several times before then only to be told "5 more minutes". That said, this is a superb hotel otherwise.

Loved the Shelbourne

from Trippers123
Stayed in Shelbourne for one night mid-week when on a shopping trip. Would have in the past stayed in the Westbury but due to its failing standards we decided to try the Shelbourne and wow! The supposedly five star Westbury should take a leaf from their book. This hotel is fantastic, the staff are so friendly and professional and really welcoming, the room was elegant and the bed so comfortable. Have booked to go back for a full weekend in December.

Almost perfection

from brodyboy
So close to being perfect. First, I need to go on about what a splendid job they did renovating this place. Still the classiest hotel in Dublin but now classy and chic and modern. Public areas are beautiful, flower arrangements stunning, everything spotless, clean and colors and styles are stand out but not overdone. The staff is very professional. The rooms are very well decorated and for being on the smaller side, very comfortable. The linens are luxurious, the bed is divine [although my partner thought it too "fluffy"] and there is air conditioning [we were there during a freak hot spell]. Bathrooms are spacious and come with the usual amenities.

So why not perfect but only close. Three things: First, all of the extras such as breakfast, coffee, wireless access, business center computer, parking, etc are way over priced. For the going room rate, I would have at least expect a coffee maker [like every where else in Ireland] or a bit less nickel and diming. Second, although the whole property went through a renovation, they didn’t seem to get down the idea of bathroom ventilation down. I would think it would be relatively easy to make a shower not steam up the mirror in these days of modern science. And last, when someone leaves the room late in the day [which happens a bit on weekends in Dublin] they should not need to call housekeeping to have the room made up.

Surprise engagement

from nowyourdundalking
Stayed in the shelbourne for the weekend and surprised my girlfriend by proposing on friday night, Matthew and Anna in the saddle bar were excellent. There was a mix up with my restaurant reservation but before panic set in they sorted me out with a booth and got the pastry chief make up something special for me to surprise her. They also provided us with some free champagne and the reception sent us a bottle of wine. The atmosphere was excellent and the location for the shopping unbeatable.... our room was a heritage room and one of the best I’ve ever stayed in. We will be back next year for our anniversary and if things go half as smoothly as this visit we will both be satisfied. Thanks again Matthew and Anna for all your help

Luxury First Rate Service and Attention

from IrishButler
My husband and I spent 2 nights here and loved it. The service was second to none. The location was convenient for sightseeing and pub hopping. The beds rate right up there with the Westin Heavenly Beds. We will definitely stay there again and recommend it to everyone.

worth the wait and every bit what I expected

from butravel
I anxiously waited for our visit. We were not disappointed. Wonderful location, wonderful restaurant and room and exectionally friendly and helpful staff. Denis, the head concierge, is what you would expect in the european tradition. Dobbins and other restaurants he chose for us were most enjoyable. Their rating is a solid 5.

Top Local Tips for Dublin

How to find out what's on in Dublin Check out www.eventguide.ie to see what's on for the week you're in Dublin. Buy the Irish Times on Friday and look in the Ticket (which is a supplement in the paper) for recommended entertainment for the next week. Go to the Tourist Office near Meeting House Square in Temple Bar for good advice, friendly staff.

air bus Take the air bus to and from the airport, rather than drive into town. it's only 7 euro and a lot easier than driving in Dublin

Frist stop European holiday Book train reservation for day trips around the country

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Other names for The Shelbourne Hotel

  • the shelbourne dublin renaissance hotel
  • the shelbourne
  • shelbourne hotel dublin
  • shelbourne dublin
  • dublin hotel shelbourne
  • Address: 27 Stephens Green - Dublin - 2 - Ireland
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