The Shelbourne Hotel, Dublin
Reviews - The Shelbourne Hotel
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Historical Traveller Reviews of The Shelbourne Hotel
Fantastic Experiencefrom SummerStars
The historic property has just reopened after a two year restoration, preserving all the best features of the elegant Georgian buildings, but adding the most up-to-date conveniences. You could spend an afternoon walking around the public rooms enjoying the authentic architectural details, Irish art, stained glass, lavish window treatments, chandeliers and gorgeous flower arrangements. Especially fascinating is the Constitution Room where Michael Collins helped draft the famous document. Our spacious and exeptionally quiet room was beautifully appointed with a fabulously comfortable bed and large marble bath with all the best amenities.
We are platinum level with Marriott this year so we were able to take advantage of the concierge suite called the Heritage Lounge which is open from 6 am until 9:30 pm, serving breakfast, midday snacks, afternoon tea, hors d'oeuvres and desserts. Besides serving delicious food and drink in the sumptuous surroundings, the Heritage team, led by the delightful Shauna, could not have been more helpful with dinner reservations, car rental, touring advice, shopping tips and even Irish history.
A recent addition to the Shelbourne's services is that of Helen Kelly, the lovely and very competent Genealogy Butler, who, for a fee, will help you connect with your Irish roots. Contact the hotel for an appointment and the preliminary questionairre needed before she meets with you, if you are interested. Finding information about my ancestors during our stay was an unexpected bonus!
The Shelbourne's maxim is "Delighted to serve" and this is apparent in every staff member we met who was willing to go the extra mile to make our stay not just pleasant, but memorable. I could cite many examples of dedicated employees who went out of their way to help us enjoy our stay. In all our travels we have never encountered so many wonderfully friendly, professional and hospitable people in one place before. We can only say great things about our experience at the Shelbourne and hope to return soon!
In general, a great hotel in Dublin!from atodhun
The hotel itself is beautiful; the renovation has kept a lot of the original charm, but has provided all of the modern updates that are necessary for a 5 star property. Location was great - we loved being able to wander around St. Stephen's Green when we had a few moments to spare each day, and it was a short walk to Grafton Street, Trinity, and Temple Bar. We very rarely had to take taxis to get anywhere.
We arrived at noon to the hotel after an overnight flight, and were able to check into our room right away. Service was courteous and prompt, everything we expected. We were served a glass of lemonade while we checked in and the guest services folks sent a bottle of red wine and pitcher of iced tea to our room for my husband's birthday.
The room was great! Although not huge (I believe we had a Deluxe), it was extremely clean and well-appointed. I appreciated having outlets for many different types of plugs - it was nice being able to use my hair straightener and laptop without an adaptor. Bed was extraordinarily comfortable. My husband rated it the best bed he's ever slept in (although I argue the Ritz in Santiago is my fav, with this a close 2nd). Bathroom was spacious, although I found the placement of towels and a place to hang them a little difficult/awkward. I also 2nd a previous reviewer's comment that the bathrooms do get very steamy! Housekeeping was generally good, although we did not receive turndown service on our first night there - but did get it on the 2nd night. Sort of confusing...
I was surprised at how crowded the lobby and bars were in the evenings. I knew that the property was one of the new hot spots in Dublin, but I didn't expect it to be a sea of people in the lobby and such a scene at all of the bars! We almost weren't allowed into the No. 27 bar on Friday night because it was at capacity, but once we informed the bouncer that we were residents, we were allowed in. However, because of so many people in the bar, getting a drink quickly was a challenge. Same with the Horseshoe bar, it was so packed we didn't even wait around to get a drink there.
There were really only 2 small things that happened that would take away from an almost perfect review. On Sunday, we went to get brunch in the Saddle Room. We couldn't find hours of service anywhere for the restaurant, but we assumed that at 10:45am, getting brunch wouldn't be a problem. We were given a table quickly, however, upon sitting down, the server informed us that they were closing in 10 minutes and if we wanted food we had to get up to get it ASAP. Although the food was good, we had to rush to eat, and they took everything away after our first trip to the buffet. We couldn't go back for juice or pastries. I wish the hostess would've told us the restaurant was closing so that we could go somewhere else, or at least list the hours somewhere in the hotel info. Also, on Sunday afternoon, we tried to get tea before leaving for the airport - we had about 30 minutes to spare. While the Lord Mayor's lounge was full of people, the hostess showed us to seats in the No. 27 bar and said we could get tea in there. However, we sat for 20 minutes without *anyone* acknowledging our presence and had to leave. Both incidents, while small, made us disappointed that our overall great experience at the hotel was slightly marred.
Also, the 20 euro charge for 24-hours of internet is outrageous. It would be one thing if we were on a business trip and could expense it, but I wasn't about to pay that much just to check e-mail. I wish I had known in advance - I lugged my laptop all that way and didn't use it! On top of that, there is a fee to use the computers in the business center - also unfortunate!
But, overall, my husband and I agree it was a great stay and will definitely return there in the future.
Great dining, but tiny roomfrom sassyhopper
Good not perfectfrom Kilimanj
Great hotel...but a glitch.from techie6
Loved the Shelbournefrom Trippers123
Almost perfectionfrom brodyboy
So why not perfect but only close. Three things: First, all of the extras such as breakfast, coffee, wireless access, business center computer, parking, etc are way over priced. For the going room rate, I would have at least expect a coffee maker [like every where else in Ireland] or a bit less nickel and diming. Second, although the whole property went through a renovation, they didn’t seem to get down the idea of bathroom ventilation down. I would think it would be relatively easy to make a shower not steam up the mirror in these days of modern science. And last, when someone leaves the room late in the day [which happens a bit on weekends in Dublin] they should not need to call housekeeping to have the room made up.
Surprise engagementfrom nowyourdundalking
Luxury First Rate Service and Attentionfrom IrishButler
worth the wait and every bit what I expectedfrom butravel
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Other names for The Shelbourne Hotel
- the shelbourne dublin renaissance hotel
- the shelbourne
- shelbourne hotel dublin
- shelbourne dublin
- dublin hotel shelbourne
- Address: 27 Stephens Green - Dublin - 2 - Ireland
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