Hotel is in great location, nearby are great bars and shops. Room was very comfortable and clean. Only downside of my stay was the Hotel manager who was very rude to me on one occasion, asking lots of security questions after I returned from shopping, which I found very annoying. She should get some proper customer service like the rest of her staff, I was the paying customer at the end of the day!!! Bar in the hotel is very nice, but bar staff are very slow, so avoid at busy times.
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Room, arrived room was cold no heaters working, hotwater luke warm. Heating fixed,went out that night came back no heat working. Night club noise unbearable till 3 am in the morning on a Monday night! Next morning no heat on , spoke to management at reception and listed complaints with no satisfaction and the excuse you were the only ones complaining ( all thh other guests which were few couldn't speak English), Dining room for breakfast was Artic in conditions and breakfast was a very basic preheated rubbish and bears no resemblance to an Irish breakfast, as a "3 Star" hotel I don't know who would be gives the ratings. The hotel is not registered with the Irish Tourist Board, use a Jurys Inn or a Travellodge at least you might get some sleep and have a decent shower in the morning. Shame the hotel has great potential, but the management clearly don't care about the customer.
2 out of 2 readers found this review helpful
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