Historical Traveller Reviews of Jurys Inn Custom House Hotel
from A TripAdvisor Member
The worst thing about this hotel is its staff who were rude to us because we just wanted our room that was paid for months and months in advance. We were on a smoking floor, and we had specifically requested a no-smoking room. We were treated rudely when we called the desk and asked if we could have a no-smoking room. If we had been told our room would not have been ready until 5:30 p.m., and if they had mentioned they had a room to store our luggage, we wouldn't have had to sit in the lobby for hours and hours getting more angry by the minute when we saw other people walking in and getting their rooms. A woman in the lobby was angry because her husband had been trying to check in for 20 minutes. She was from Dublin, and was there to attend a concert near by. She complained to me about the rude staff and how no one could speak English. The most helpful was the young Russian? man who seemed to be in charge later in the day and evening. We would not use this hotel in the future. The staff of this hotel needs training; their people skills need to be improved. This hotel definitely has some staffing problems that need to be corrected if they expect to serve tourists.
Horrible, horrible hotel
from A TripAdvisor Member
Our stay here was DREADFUL. We were told we could check in by noon or 1:00 when we made the reservation. As of 1:00, the room wasn't ready, the excuse being that there were "only a few people to clean more than 200 rooms."
We waited in the lobby, sleeping on the couch with many others, until 5:30 p.m., when we were finally told a room was ready. Imagine our surprise when it was a smoking room. I phoned the lobby to ask to be moved to the non-smoking room we had reserved and was told, very rudely, that we would have to come down immediately, and it could be 8 or 9:00 before a non-smoking room became available, if at all that night. After nearly 24 hours of travel, we gave up.
That would be bad enough, but add that the room was stifling, even in late March. We opened a window to be greeted by the constant, deafening noise of truck traffic. We probably slept a little more than an hour.
The staff was rude, the room was mediocre at best. I would NEVER stay here again.
Rooms clean and well furnished for 3*. Staff very helpful. Location very good, overlooking the river and a short walk to the centre. Attached pub is very good, cosy and welcoming. All in all, we couldn't really fault it as a 3*.
Good and Bad
Like some of the other reviewers, I too, arrived at Jury's Custom House, cold, tired and hungry after a trans-Atlantic flight. My mom and I arrived a day early to join a tour. We had hoped to get some rest as well as enjoy the city before the others in our group arrived. LOL! We paid quite a bit extra so that we could each have single, non-smoking rooms. The front desk receptionist had no record that we would be arriving, either on that day, OR the next day when the rest of the group arrived. First, they blamed the travel agent, bad move since I was the travel agent that booked the trip! Then, they said they would need an imprint of my credit card to hold the room! At that point, I would've done just about anything to get in a room, so I obliged. After a few hours, I saw the tour bus for my tour pull up to the front of the hotel. I grabbed the poor fellow and told him of the problems we were having. If this man hadn't shown up when he did, I have no doubt that I would have indeed been charged for the rooms. As others have said before me, not only did we have to wait until about 2:30, but I had to tell them OVER AND OVER again that we wanted single, non-smoking rooms! No communication AT ALL!!! Since I worked for many years as a hotel maid, I even asked if they needed help; I would have been glad to make up our rooms myself. I meant it, too! I know what is involved in the upkeep of hotel rooms and this is inexcusable. They could at the very least, offer guests a cup of coffee or tea, but no, we had to spring for the breakfast buffet. Actually, the buffet was very good and the service friendly, albeit, a bit over-priced. I thought the location was great, if you work in the financial district-which we do not. Since we were there in November, when it's cold, I would've preferred to stay somewhere in the center of Dublin, but I guess this hotel is cheaper. Having said all that, I loved the bar, all the bar tenders were sweet, AND good looking! The bar grub was wonderful! I only wish that I would've read these reviews prior to booking my trip. I would've looked for a tour that used a different property on the day of arrival, since 2:30 seems to be carved in stone as far as the staff and management are concerned. My advice, stay somewhere else, but stop in the bar for a cheese plate and salmon bagel!
Nosiy, dirty and rude
from A TripAdvisor Member
This hotel was TERRIBLE! We had requested early check in and told it was no problem, but after arriving at 10 had to wait until 2:30 for a room. The streets surrounding the hotel are busy all day and all night. Custom House Quay is non-stop trucks from the wharf, all day and all night. If you close the window the noise is muffled but as there is no air you stifle. Breakfast was good, but the wait staff is terrible. We sat in the restaurant one afternoon and asked for lunch menus and was told there was no table service, even though 3 tables around us were being served. The rooms are adequate but not clean, the bedspreads and rugs are shabby.
I spent a night here in July of 2004. This hotel is a great deal! The bedroom was very nice, very clean, and spacious, as was the bathroom. The bar downstairs is modern and very inviting. Unlike a lot of hotel bars, it does a great business and was busy when we got there at about 4pm on a Saturday and was still busy when we got home later that night.
I had originally looked at hotels around the Temple Bar area, but chose to stay here instead because of the price and it was a great choice! We were only about a 10-15 min walk to get downtown, and about a 6 euro cab back at the end of the night. The hotel is in a business area, so it's quiet at night and your sleep won't be interrupted.
I stayed here and thought that it was excellent. the rooms were really quiet and had the best nights sleep in dublin that I've ever had. the hotel and room was really comfortable and the staff were very helpful
from A TripAdvisor Member
Stayed here for approximately 3 nights and it was decent. I wish the location was a tad bit closer however. When we arrived, there was a long line to check in so be prepared. The downfall was the room service. There were times where I returned to my room after 3pm and our room hadn't been made yet. If you are a light sleeper, request a room not facing a street. For the price, this is a great deal.
Good and Bad.....
from A TripAdvisor Member
We stayed at the Jurys Custom House over the Easter period and can see why a lot of peoples views differ so much on this hotel. Firstly the good. Excellent location, 5mins walk from Trinity College, a little longer to Temple Bar and right on the doorstep of bus/rail connections.
Good sized room, excellent Bar and Restaurant serving very good food, great looking reception. Superb customer service, we asked for a football match to be put on Good Friday, minutes later it was on and was kept on despite a Hen Party thinking just because they are on a Hen weekend they should have MTV Base pumping out at full blast (yes, on Good Friday as well). Now the negatives. Despite the excellent location it is very noisy with lorries and buses going up and down the road outside pretty much 24 hours a day. Obviously shutting the window blocks this out but in the stuffy summer months ahead that might not be possible. The one real negative was the maid service. After a long day walking around Dublin it would be nice to come back to the room and find the room cleaned, new linen and towels etc. At 4.30pm on Easter Saturday we did this and the room hadn't been cleaned, the maid was still 3 doors away!!!! To be fair the next day we came back at a similar time and it was done, so perhaps they were short staffed.
Still, something to bear in mind. One ironing room for the whole hotel is also a negative, however there is an ironing and cleaning service offered by the hotel at an extra charge. All in all, a well priced hotel with a good location. If you can put up with the "little" negatives I would recommend it for sure. It really is a 3 and a half rating in all honesty.
Overall standard of the hotel was relatively good, certainly clean and well kept. However, we did encounter some problems during the course of our stay. Arriving at around three thirty, well past the specified check in time of 2pm, we were greeted by two abrupt receptionists who were really not interested in creating a good first impression. Once they had checked our booking we were told that although there were plenty of rooms none were ready at that time. We were told that we would have to come back later in the day when they had finished cleaning. Obviously, having been travelling this really wasn't acceptable as we wanted to shower and unpack. Furthermore, this was a prepaid booking made over a month in advance so really there can be no excuse on the part of the hotel for our room not being ready. When I pressed this point to the abrupt and unhelpful assistant he miraculously found us a room straight away. Unfortunately, I think he thought that he could make things easier for himself by trying to dupe two young women into accepting his first statement, that there were no rooms available. Once he realized that we were fully prepared to stand our ground and argue our point he was quick to change his mind. We both certainly felt that he was very patronising and expected us to just accept whatever he said. He certainly picked the wrong customers as I work in the travel industry myself. After we finally got to the room, the standard was good, with a nice view over the river. The main problem with the room was that it was very noisy, backing onto the main road that runs alongside the river, which is used by all the large trucks going into and out of the city. This road was busy throughout the night. This noise was made worse by the fact that our room was in between two bed rooms occupied by groups of teenagers who were constantly running up and down the corridor, knocking on the doors and ringing extension numbers. It was left to me to challenge these teenagers regarding their behaviour, when really I feel that this should have been the responibility of the hotel staff. Despite these problems Dublin was fantastic and we certainly enjoyed our time there although I would certainly be looking for alternative accomodation for my next visit.
Top Local Tips for Dublin
AIRLINK to AAIRPORT
The website of the Airlink Express bus to the airport says it takes 35 minutes. Our trip took more like 45 minutes. Don't cut it close, like we did!
Italian restaurant and Tripod!
there was an amazin italian restaurant we found called Una Storia on Crow St in Temple bar. It lloked rather dodgy from the outside but everywhere else was busy so we had no choice. you have to go downstairs to it. it was very quiet but the food and quality was fantastic! we both had a 3course meal with a bottle of wine for 50e. Also for anyone into clubbin.. we found a wicked club jsut past St Stephans Green called Tripod! I t was wicked !
Be aware that Dublin city centre has an ongoing problem with homeless people sleeping rough and a generally accepted culture of heavy drinking. I've not seen so many people literally 'guttered' in my life!