Citywest Hotel

, Dublin, Ireland
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Citywest Hotel

, Dublin
4 star

Rooms: 1147

Saggart - Dublin - Ireland Hotel Website | | 0140105000
343 Traveller

Reviews - Citywest Hotel

8/10
Ideal dublin hotel
Submitted by: Milroy in 15/02/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
We stayed as a small group of four for three days/nights. Generally the hotel is excellent and is located abour 1/2 hr drive from city centre. Our room was beautifully presented and comfortable with everything that you need. One thing I did like was the instant plug in access to the internet for my laptop. Staff were friendly and welcoming. Breakfasts very good. Championship golf course nice to play. Unfortunately our first night coincided with the FAI presentations dinner and after three renditions of 'heh heh we are the monkeys' (among others)singing in the corridor @ 01.30 in morning reminded me how it was to be young. This hotel is popular for large presentations, dinners, official functions etc and I beleive that this can be a problem particularly at weekends. Go during the week when it is quieter & the golf courses are not so busy. We intend to.
10/10
Best ever service and friendly staff
Submitted by: Elizabeth in 28/11/07
  • Age Group: 31 - 40
  • From: Ireland
  • Traveller type: Special Interest/Event
We only stayed for the one night the room was first class and we enjoyed a drink in a beautiful back bar with wonderful character and a relaxing athmosphere, the staff were very friendly and helpful and always smiling which gives you a great sense of welcome. Many thanks City West Hotel. We'll be back again real soon!!!
10/10
You will love this place
Submitted by: Siobhan in 23/08/07
  • Age Group: 41 - 50
  • From: Ireland
  • Traveller type: Weekend Breaker
I've stayed there numerous occasions and would highly recommend this hotel. Really comfortable, spacious rooms, great service, relaxing get away, really good food, high class, affordable, Not hard to find, better to have a car, its close to a dual carriageway but not too close, take a walk through the gardens and enjoy the surroundings!
10/10
The best in my view
Submitted by: Jane in 19/07/07
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Weekend Breaker
The location of this suberb place is near a park and ride and the major links with a car. The hotel itself has a gorgeous view of the golf course and the whole building has the feeling of warmth but still keeps a modern feel to it. The staff at the hotel was so nice and kind that i felt somewhat royalty. I am going to the citywest again and have recommended it to a numerous bunch of people. The rooms are fab and the extra e.g. the health club esp. the swimming pool is just a treat. I would recommend this to anyone from a business man to a lady of leisure, as it certainly made me never forgot that holiday.
9/10
Excellent
Submitted by: Kim in 21/04/07
  • Age Group: 18 - 25
  • From: Ireland
  • Traveller type: Young Couple
I found this hotel to be extremly welcoming, all hotel staff were friendly and helpful. I would recommend this hotel to anyone whether it's for a family or a young couple. It has something for everyone.

Historical Traveller Reviews of Citywest Hotel

Nice Hotel. Terrible Breakfast

from redhand
We got a b&b room rate of E86 through the ryanair hotels website which was not only cheaper than surrounding 3 star hotels (Bewley's & Green Isle) but was also cheaper than we could get direct from the hotel. First impressions were excellent, delightful grounds and spacious, ambient public areas. The bedroom was relatively large and nicely furnished with a good sized bathroom. Only negative here was that the room was cold and the heater was defective. Unfortunately, things rather went downhill the following morning. Long queue for breakfast, understaffed, tables uncleared and breakfast items not replenished. The breakfast is buffet style and after the queue you are served by an assistant when you point out what you would like. It basically is "portion control" and reminds one of queueing up for school dinners. We were directed to the overflow breakfast room which really is the ballroom. There you join 8 other total strangers around a 10 seat table for a relaxing breakfast. How do management think of these things? A good hotel ruined by inadequate management and under staffing.

Dont go unless you really have to!

from gemsac
I stayed at Citywest for two nights to attend a darts tournament.

Upon check-in I found the staff to be courteous and the room was very nice, so first impressions were good.

The staff in the conference centre for the darts tournament (semi final and final) were excellent even thought they were rushed off their feet. When we went to the hotel bar it was another story. My partner was refused a drink unless he could produce his room card, when he did so he was told that unless he could also produce the paperwork that he was given with the room key he could not get a drink. The manager would not change his stance, even when i was able to buy a drink using the same room card. No one else in the bar appeared to have this problem.

When he complained to the front of house staff the next day the person he spoke to advised him to write a letter of complaint. He was refused a request to speak to the general manager. He left a scribbled note for the general manager at the front desk but did not get any response to this. We have never had to carry our room key with the hotel paperwork anywhere else we have stayed and would not feel comfortable to do so as you are asking to be burgled if you lose both the key and paperwork together.

There were piles of dirty dishes and glasses every where you looked in the accomodation wings of the main hotel. They were only cleared away late Sunday evening, so had been there for a minimum of two days (as the hotel does not do room service on sat/sun) By the time they were cleared away the hallways were starting to smell. It was a similar story in the carvery restaurant, there were glasses piled up on trays on tables and any available space on the bars, with no attempts being made to clear them.

I think the hotel rooms/grounds etc are very nice, but the hotel does not appear to have the staff to cope with the number of rooms/guests that they accept. Nor do they appear to have any concept of customer service.

I paid 340.00 euro's for a 2 night stay and do not feel it was worth the money.

hated it

from rossie_girl
this hotel is a very poor excuse for a 4star hotel, when i stayed i found it disgustingly dirty. the lift smelled like there was a dead body in it. the receptionist was the most ignorant girl i ever met. after 30mins of her rudeness, we were told there was a flood in our room so we were moved to the golf hotel, which we were made walk to in pouring rain with loads of bags. food was terribly expensive and it was very bad quality

Food absolutely dreadful

from JudithT
Travelled with coach company for two nights stay, one either side of holiday to the Bantry Bay area.
The hotel is enormous in a beautiful setting with vast amount of people scurring here and there without a minute to spare.
Hotel staff were pleasant but worked under terriffic pressure. Our room was excellent with the exception of the shower the pressure of which couldn't be adjusted so we flooded the bathroom everytime we showered.
It was the standard of food which really upset us. It was appalling, it was served on stone cold plates, chips were cold and curry contained virtually no meat. No choice of pudding, just slice of cake. The amount of food being left by the 300 hundred or so people that we dined amongst should be an indication to the chef of how bad it was.

City West Hotel is a very poor excuse for a 4 star hotel

from Xyphone
City West Hotel is a rambling , understaffed, dreay excuse of a 4 star hotel.

Rooms are undoubtly large, comfortable and clean. This is as good as this review gets. There is no real emphasis on style and decor and rooms can be quite dark and forboding especially in the furthest depths of the Palmerstown Wing. Check -in staff appear to be overwhelmed and defensive. On check-in, we where given a double and not the double and single we had booked on the internet. The error only became apparent when we arrived in our room. We made the long trek back to reception. Problem dealt with poliltely and quickly however, there was no offer of a porter to help with luggage on the 200 yard walk from the main hotel to the Golf Hotel, where our new room was located.

In the golf hotel the long,long, walk from the lift to our room found the corridor littered with dishes that not been collected from room service breakfast. This was at 3.00pm and those same dishes were still there at 10 pm that evening.

Check out on a busy Sunday morning equally disastrous. Long queues formed for the two check out clerks. Totally inadaquate for several hundred rooms located in thr Golf Hotel. The €15 per hour surcharge on rooms not vacated by 11am had concentrated the minds of all guests, and the inevitable rush to beat the deadline had ensued. A query as to why there wasn't an express checkout service was greeted by a wry smile and the comment "well it would make my life easier."

City West pretends to be a 4 star hotel and fails at every level. Even the bath towels are not up to standard. Don't expect too much toilet paper either. Much better options exist in the Greater Dublin area. Needless to say, not recommended.

Rude, Ignorant, Unfriendly Staff

from Savannah08
Stayed in this hotel for one night while attending a wedding and had a nice room in the Weston Wing on the 3rd floor. The bed was huge and extremely comfortable to sleep in but that's about it. I have stayed in this hotel once before a few years ago and my opinion hasn't changed. The hotel is like a maze if you don't get clear and precise directions chances are you will not find your room, the hotel staff are rude, unfriendly and basically just couldn't be bothered in making the effort to make your stay enjoyable. They give the impression that they are just not happy in their jobs. The only reason anyone should stay in this hotel by choice is if they are playing golf.

wonderful setting, very reasonable prices for Dublin

from graeme123
Stayed there for two nights on 14-15th July 2006 as we were going to the Irish Oaks Weekend at the Curragh Racecourse, after flying over from Scotland the four of us arrived at the hotel approximately 11.30am on Friday morning, There was no problems checking in very early at 11.30am and the young lady at the counter was curteous.

The hotel was extremely easy to find and the scenery breathtaking.
I had booked via an internet hotel site which gave a big discount (Hotel website very informative but hopeless to book and much dearer). We found the food and drinks to be extremely cheap for a four star hotel compared to three stars we had stayed in previously in the Dublin area.

There was also internet broadband access in the rooms which worked very well.

Meals although not a huge range were very good. No problem paying for meals via cash or on the room. There is an ATM in the hotel, a golf shop which gives away all the local papers free to residents (very nice staff)

Main criticisms were only one lift in the area we were staying which took an age to turn up and go anywhere, noisy neigbours on the first night ( the walls must be thin), no safe in the rooms and the shower slightly too powerful.

Cannot recommend this hotel enough, the surrounding area is breathtaking and very peaceful, for golfers this hotel is perfect.

Checked out at 11am on Sunday with no problems and paid the extras via cash.

Hopefully will come back this year if not definately next year

average hotel

from a visitor from ireland
I have stayed here on business many times as it is conviently located for me. I think that maybe the hotel has gotten too big and lost it's original appeal.

the staff are average, food in main hotel is average, rooms are alright.

Gym is very good and staff are very friendly there. the thai restarant is great (friendly staff and great value).

there are much better places to stay.

Break away- I dont think so!!!!

from A TripAdvisor Member
Stayed here in march after looking on net for good
quality hotels. Very disappointed by service & standard. Staff unhelpful & dismissive. Had 85yr old & 76 yr old with us. No help with baggage, wandered for ages round hotel searching for rooms, if some kindhearted guest had not helped us find our rooms we would still be there. This hotel has grown too big too quickly & has not matched the growth with adequate staff. On our return trip, we were shunted to golf hotel after queuing for 50mins at city west,pouring rain, freezing cold. Expected to porter all baggage, no apologies for change. Smoking rooms given that were specifically not requested. Settled into rooms over 2 hours after booking in!We have been overcharged since coming back home after already paying inflated prices for St Patricks night that did not justify the accommodation or service.If you want a quiet retreat with high quality service - stay away - this is not the hotel for you!

Reviews-Unfair

from A TripAdvisor Member
I was astonished to read the number of poor reviews on Citywest,I totally disagree with the comments made. Our Golfing society have booked our 5th annual outing at Citywest for July 06. During our previous 4 years at Citywest we have received fantastic customer service and all the staff have been extremely helpful and friendly. Considering a group of 20 men attend every year with nothing but praise for the resort, I find it very difficult to comprehend these other comments. The hotel is clean, offers a superb Thai Resturant and two excellent Golf courses which are on your doorstep. Ciara Egan at Citywest arranges our 3 day outing every year, to which she excels, every aspect of weekend down to the finest detail is organised perfectly. Well done to Ciara and all the hard working staff at Citywest. Customers are always very quick to complain, maybe they should learn to say thank-you as well. Belfast Golf Society.

Top Local Tips for Dublin

Day trip to Powerscourt I would recommend a visit to Powerscourt (if it's sunny!). Gorgeous gardens and well worth the 5 euros. But...... the waterfall will cost you a further 5 euros and is really nothing spectacular, so avoid this.

Stay near one of the tram lines The trams are frequent, comfortable and easy to use. It's practical to stay a little way from the centre and "commute" using these.

Don't fall into the tourist trap By all means go to Temple Bar to have a look but try and find out from your hotel what bars, pubs and clubs locals frequent. None would be found in Temple Bar. However this is where most Tourists end up. Be prepared for a very changed more cosmopolitan Dublin. Somewhere along the way Dublin has become more yuppie and snobby. But it's still a fantastic city with friendly people. Be prepared to damage your bank account if you're going out wining and dining. Dublin is expensive (but worth it). If you are only planinng to visit Dublin, think about perhaps visiting other cities, ireland is small and accesible. Try Galway (2 hour drive), Cork (3 hr drive) and even Belfast (2 hr drive). If you're a golfer there are over 440 clubs in Ireland!

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Other names for Citywest Hotel

  • citywest resort dublin
  • citywest resort
  • citywest hotel dublin
  • Address: Saggart - Dublin - Ireland
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