Browns Hotel

, Dublin, Ireland
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Browns Hotel

, Dublin
3 star

Rooms: 25

89 Lower Gardiner Street - Dublin - 1 - Ireland Hotel Website | | 1 8550034
170 Traveller

Reviews - Browns Hotel

Well below expectation
Submitted by: Pauline in 27/08/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
We were not aware that this hotel is also a hostel. When we arrived we were given our room key and shown the way. On opening the door my heart sank. This "double" room was a double bed pushed up to the wall with a dressing table and wardrobe. All crammed into a room smaller than our bedroom at home. The bathroom was tiny with cracked tiles, moldy grouting and a tiny shower cubicle with a too short curtain which let water all over the floor. Definitely hostel accomodation, not hotel although we did not pay hostel prices. After emerging from a very miserable shower, my husband asked if they could give us a better room. We were offered the room opposite by a lovely young lady on reception who tried to make things right. This room was better with 2 double beds but the bathroom was no better (they all need a complete refurb) On the 2nd day we had to ask for clean towels as the room hadn't been cleaned. Not even a bin emptied. Summing up, I would say staff friendly but accomodation better suited to hostel not hotel or maybe we were just unlucky and we just didn't get to see the better rooms if there were any! Wouldn't stay there again.
Very disappointing
Submitted by: Chris in 20/06/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Although not expecting a first class hotel we were hoping for at least a modicom of style and cleanliness. This is no more than a glorified doss house. The decor was awful - yellow and blue walls and red carpet on the staircase, all dirty and in need of replacement. Our room was on the third floor - 69 steps - and they weren't to heaven!!! No lift. No one offered to help with our cases on arrival. Staff seemed totally uninterested. The room wasn't cleaned properly during our stay either. The window had to be wedged open with a newspaper. The hairdryer didn't work. The only good thing was that the beds were quite comfortable. Didn't fancy eating there, so cannot comment on that aspect.
Altogether a disappointing stay. The area had a generally run down feel, although quite close to the main shopping centre and bus station.
Submitted by: Heather in 02/08/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Budget Traveller
This place was a complete bodge from the word go. We thought it would be funny to stay in a room with 18 other people and make friends etc and have a laugh. Trust me, It was NOT funny.
I arrived with my friend to be directed to a room and told to choose a spare bed. All the beds were taken AND this wasn't the en suit room we had booked.
The next room they put us in was en suite but all girls and we originally booked a mixed room. No probs, we stayed there anyway.
The toilets STANK and looked like they had never seen a drop of bleach. the stench seeped into the room. the toilet floors were all covered in black hair- You did'nt want to walk round bare foot. No soap, one toilet seat had the whole front half missing. There was an air conditioning grid on the ceiling next to my bed which starting cranking every 2 minutes it was so noisy. And it was filthy- never been cleaned, im sure it does more harm than good. the place was freezing and if that wasn't enough you have to PAY for a scanky thin blanket!!!
The 4th night in this hellhole we came home to find people in our beds and all our stuff spread about the room. went to reception- night porter KINDLY offered us a bench in the communal area. lovely. we ended up having to both share a single bed on the top bunk and i didn't sleep all night. Next morning, requested all money back- got half of it and told we had to see manager if we wanted the rest. Went back later and got the rest while desperately trying to find somewhere else to stay- everywhere was fully booked. To top it off they payed the money back onto my card which didnt go through for 3 days. i had to use my spending money to pay for the second hostel we moved into which was twice as expensive so i had no money until my last day on holiday. please dont stay here you might catch something. i've been ill all week and still recovering. DO NOT STAY HERE. THIS IS'NT AN EXCAGGERATION IN ANY WAY, ITS JUST UNBELIEVABLY WRONG AND SICK. oh and they threw out 2 foreign 19 year old girls wandering the streets at 2 in the morning knowing fully well they would'nt find a place to stay. and all because they'd double booked them too and they had no beds. SICK. SICK. SICK.
Don't Stay There
Submitted by: Stephen in 03/10/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
The hotel was awful, the room was awful, the staff were awful - don't even think about staying in this shocking hotel
Don't stay here!!!!!!!!!!!
Submitted by: Ailsa in 18/09/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Me and my boyfriend stayed at this dump of a hotel for four days and I hated every second of being in that place. Not only were the staff very unhelpful but they could hardly speak a word of English. When you walk into the place you get the idea that it's decent. But as you go to your room (ours was on the top floor) you find yourself climbing over Dyson Hoovers and stairs that aren't even with wires hanging out of the skirting boards. Before we even got in the room my boyfriend had a nasty welt on his head from banging it on a low doorway. Finally the room was basically a box with a bed and the bathroom's tiles looked like they'd been put on by a three year old. On our first day the water wouldn't work either. Breakfast was dry scrambled egg and toast EVERY day. Also our throw away camera disappeared and my boyfriends Ralph Lauren t shirt went missing. Don't stay here!!!!!!!
Staff Okay hotel ned to look at its business strategy
Submitted by: Bob in 01/09/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
Room presentation poor, Hotel presentation poor. I don't take kindly to hostel members smoking outside and discussing their evenings events at 0300hrs, especially when the double glazing is crap and you can't shut the windows. This hotel needs to review it's strategy. Let me put it this way, the Irish News intimated when we left that Southern ireland was riping off American tourists prior to the Ryder Cup. Well I certainly did not feel this hotel provided value for money. However the staff were friendly.
Submitted by: Katie in 06/03/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
I arrived very late on the first night, to be met by an indifferent man on the desk, too absorbed in the internet and his girlfriend to take much notice. It was 2am, and I was VERY tired. I needed to park my car the the car park mentioned in the blurb. He gave me 2 night passes, and I drove around the corner to the garage. It was a miserable night, and when I got there the garage was closed up. When I got back to the hotel, the chap said, "Thats what I told you, the pass is for the nights starting at 5.30 and ending at 11!" He blatently hadn't, and that was reinforced the next morning by the next Reception staff member who phoned the garage to ask about this, and told me there was a button to press on the wall to gain entry after 1am. Why didn't the last bloke know this, or have a hand out? The night before, once I had parked the car outside in an ordinary bay, I planned to get up early and move it. This wasn't hard as the room was TOTALLY freezing. I should have explored for a heater, but I was too tired. Why wasn't the heater on for me when I arrived? There was also no tea or coffee making equipment in te room, so I went to bed after not having anything to eat or drink since 9pm! The next day, when I got back to the hotel, there was a key sticking out of my door! A cleaner apparently had left it all day. I had personal items in my room, and was very angry. The chap on the desk (3rd one in 24 hours) was dissmissive. The breakfast was adequate. I visited a hotel on the corner of the same street, and the difference was incredible. It was called O'Shea's and the food and bar were very welcoming. The manager was around and helpful, and I would look at that one and AVOID Browns at all costs.

Historical Traveller Reviews of Browns Hotel

Worst hotel room ever stayed in!

from MrsDavies
Booked via the internet, photo of reception and rooms looked great. Booked in, left suitcases in the hall and went off sightseeing. Returned in the evening tired but happy, to find ourselves in the most awful room ever. It was so bad, we thought it was a joke - looking for the hidden camera and TV crew! Room up four flights of steep attic stairs, wallpaper hanging from wall, single room with a double bed, no wardrobe, no chair, smell of unwashed bodies. The shower cubicle was miniscule, cubicle door would not close. Kept awake all night by backpackers from hostel next door sitting on front doorstep of hotel - shouting, singing and laughing. Worst hotel experience ever. Left the next morning after our "Irish Breakfast" - beans or scrambled eggs. Luckily, we were able to find another hotel and enjoyed the rest of our stay in Dublin.

Absolutely Ghastly Hotel

from A TripAdvisor Member
Having stayed at Browns recently I can only say don't be fooled by the web site where the hotel describes itself as elegant and tasteful, I think it must have last been decorated in the 70's by a mad leprachaun. The bed linen and towels were clean, but I can think of nothing else to recommend it. The paint was peeling and ceiling showed damp marks and the bathroom smelt pretty awful of drains and this was not even the height of summer! It was certainly not worth the money even if it was relatively inexpensive - come on Dublin you must be able to offer better than this for those of us who can't afford the Westbury!

Well . . .

from Hidden Travel
I had originally booked the Bridge House Hotel for four nights. On arrival I was told they had overbooked, but had a room reserved at Browns Hotel. The staff at Browns with whom I came into to contact were friendly and helpful. The room was on the top floor which meant climbing up and down several flights of stairs. The room itself, while not modern, was certainly adequate. The room could probably used new doors since the didn't seem to fit the doorways properly. I didn't use the daily breakfast offered, so I can't comment on its quality. After a certain time, entrance to the hotel is through the Hostel entrance as opposed to the Hotel entrance. Also, there isn't necessarily someone at the front desk 24 hours, but the person in the adjoining Hostel will open the outer door for people who return to the hotel after hours. The location is convienent to the main bus station, Connolly Train station, the Luas Tram, and O'Connell Street although one should always be aware of their surrondings in this area of Dublin after dark. An equivalent room in the United States would cost in the area of US$60-$70 per night. I would definitely stay at this hotel again on a future trip to Dublin, but upon reading some of the other reviews, would make sure the room was on an upper floor.

Very budget-esque hotel

from A TripAdvisor Member
My boyfriend and I stayed here recently for one night and I really didn't like it. We were in a room next to the reception which was very noisy late at night. The 'ensuite' was way below any standard I've ever seen before in Ireland or abroad. The room had a funny musty smell and generally didnt have a 'clean' vibe. Breakfast was fine except for the 2 bluebottles sitting in the fruit bowl. Found out afterwards that its in the middle of a seriously dodgy part of Dublin even though looking at it you'd have a fair guess. I wouldn't stay there again.

Stay away

from Annete
On arrival there was a couple complaining about the state of their room. Our room wasn't the best, although clean enough it definately looked like it had saw better days the toilet was cramped too. The surrounding area of the hotel was dodgey even though it was only a 10 minute walk to Temple Bar. My friend left her mobile phone in the room and when we returned it was gone, police were involved as it was an expensive phone and the only people was keys were us and someone in the hotel. The only positive I could say is the staff were really nice.

useless, unhelpful and grumpy

from A TripAdvisor Member
My boyfriend and I had planned a trip to Dublin to celebrate valentines day. Got to the hotel to find our room was double booked. Two other very angry visitors in reception complaining about service and general grubbiness of the place which set off alarm bells immediately.

Hotel looks nothing like the pictures on the web - it is dirty, unorganised and just plain grotty. Rude front desk staff had arranged a room in a "sister" hotel (a whole other depressing story) to which we had to walk and carry own luggage. Would NEVER EVER think of visiting this place again.

Dirty, warn out, rip-off

from A TripAdvisor Member
Browns hotel is an awful place to stay. I visited the hotel with my girlfriend for a weekend in November 2004, we decided to get the best hotel we could afford and booked it over the Internet at a price of €250 for a Saturday and Sunday night. Some of the staff were unfriendly and unhelpful, others were nice, the room was a small damp dump underground with a view of a dirty wall and concrete floor covered in cigarettes McDonalds rubbish and gas canisters. The noise in the room from people walking in the reception area above was deafening and only the Guinness made us sleep. The next morning we changed room after a small complaint, the member of staff was nice but the room was no better, at the top of 4 flights of rickety stairs and just as miserable, (damp, dirty, walls cracking and pealing, view of building sight) but at least the noise was gone. Both rooms seemed to be tucked out of the way as if they were an embarrassment; we did not pay for an embarrassment. A very uncomfortable stay; would never go back even if the rates were halved. A very disappointing, miserable rip-off.

Do Not Stay Here!

from A TripAdvisor Member
Never had a worse hotel experience! My room was in a basement, it smelled of mold, and there was a door (with no handle on either side) in my room where I felt someone could easily have gotten in at night. The noise above my room was AWFUL...the one night I got up to complain at 4:30 AM no one answered at the front desk and there was no one upstairs when I went up to complain. I got phone calls from the front desk for having visitors in my room. We had a run-in with one staff member who was, to put it mildly, crazy. Other friends of mine were staying in the hostel next door (the two are connected and share the name) and one night they were verbally abused by the staff member and were threatened with not being allowed back in their room and having the cops called on them--all for sitting on the front steps and talking. Other staff members were helpful, however and took note of our complaints. Not safe, not clean, not friendly and they watch you like a hawk. I haven't slept with my lights on since I was in 4th grade and I slept with them on my entire stay at this hotel. STAY AWAY!!!

Great staff

from stevek28
Extremely helpful staff, great full breakfast and more than adequate room. Would stay again

Check your booking

from A TripAdvisor Member
I would advise anyone booking into this hotel to double check the booking especially if the reservation was made via Expedia. When my friend and I arrived last Friday our room had been double booked. The staff were helpful in that they had already booked us into another hotel and paid for the taxi,but it would have been even better if they had phoned and warned us before hand as when we got to the other hotel they had known that we would be staying there before 3pm that afternoon. Otherwise a reasonable place to stay with friendly staff.

Top Local Tips for Dublin

St. Michans Check out St. Michans on Church Street. They take you into the crypts under the church to view the mummies. To get around there is a rail car on Abbey St.? off of O'Connell near the Post Office.

should defo visit a place everyone needs to see, visit the guniness factory and go on the bus tours and temple bar is the place to be!

Bus 41 to and from airport Only €2!!! The AirLink is basically the same route and charge €6


Other names for Browns Hotel

  • browns hotel dublin
  • Address: 89 Lower Gardiner Street - Dublin - 1 - Ireland
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