Bunratty Shannon Shamrock Hotel
Reviews - Bunratty Shannon Shamrock Hotel
Read 133 additional reviews of Bunratty Shannon Shamrock Hotel at TripAdvisor.
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Historical Traveller Reviews of Bunratty Shannon Shamrock Hotel
Very noisyfrom Teallaire
The hotel in general in my opinion is shabby and I cannot see how it justifies a four star rating. While it has all the services and facilities of a four star and the staff are obviously trained, it does not have the quality of a 4 star.
While we were expecting to find it hard to locate the hotel after reading a comment in the forum and knowing there were only two hotels in the village it was difficult to know if we had the right hotel until we actually drove up to the door as the sing on the roadway says only something like "Bunratty hotel"
No Sleepfrom swallows
There was no hotel information left in the room, things like room service, dinner times etc. no menus, and although we were told when we were booking in our minds were elsewhere after the journey to get there.
But worse was to come. We were kept awake all night with rowdy behaviour both inside and outside the hotel with banging on the outside of the ground floor windows. We were frightened and at five thirty a.m. had to phone reception to see what was going on. The person we spoke to apologised and was extremely courteous and said he was trying to clear the remaining guests from the lounge. Because we had no sleep we were fed up when the breakfast arrived. ( room service ) but the food was very nicely presented and it seemed a shame that the hotel was let down by this type of rowdy behaviour. We had an inter connecting locked door to the room next door and could hear every word of their conversation ( at four thirty a.m. ! ) The layout of the hotel means that some rooms are very close to the lounge. The place is clean and the facilities good but if you are looking to get some sleep forget it. Unless of course this was an isolated incident.
I would be pleased to hear that maybe it was.
Only if you are on a business tripfrom kggp
On the outside the hotel looks quaint and the lobby is in modern decor. The rooms are another story. For a tourist the rooms don't have many amenities. Plus the rooms are very dated, drabby and very small (I had bigger standard room in Japan in a 3 star hotel). On the good side they are clean but the towels are very coarse.
The hotel staff was abrasive, rude and not very helpful (but my husband and I found most Irish people in customer service to be pretty rude).
About food. It's below average. My husband is not a picky eater and even he could barely eat the food. The staff was very slow and abrupt. It took them 30 min (I timed them) to take our order, even though there was only 3 other tables beside us there for the 2 waiters. They kept walking back and forth aimlessly. And no one even brought us water before they took our order. To get refills is impossible. For that to happen you have to catch your server who is trying to avoid eye contact with you at all cost (that is why tipping is not mandatory). The better part is the breakfast. It's buffet style.
My husband and I came to Ireland on vacation. So it was nice that it was close to the airport and Bunratty Caste and Folk park and dirty Nelly's(pub).
Would we stay here again NO! I wouldn't recommend for anyone to stay in anything less than a 4 star hotel. And if you are on a budget go for B&B's. It is a better value!
t ask for more....from A TripAdvisor Member
I honestly don't know what the previous guests were "rabbiting on" about, they obviously have very little time on their hands to write such exaggerated complaints and are people whom are very hard to please as I honestly couldn't fault the Shannon Shamrock Hotel on anything....just goes to show you shouldn't believe everything you read. I usually wouldn't write reviews on hotels but in fairness to The Bunratty Shannon Shamrock Hotel I had to voice my opinion.
A Heart warming experience in bunrattyfrom A TripAdvisor Member
Never againfrom A TripAdvisor Member
The reason for my comment was:
On my first day at the hotel, informed the hotel staff when I found cobwebs and a couple of dead insects on the window ledge (huge ones mind you!!) - to have them clear it away. Reminded time and again but it all fell on deaf ears. Besides that, notice that the sheets were never changed during the 1 week I was there.
I would have changed to another hotel if they weren't all fully booked.
Stay Elsewherefrom A TripAdvisor Member
I'll start from the begining... One of the reasons we chose the Fitzpatrick was because they offered an 800# from the US, and half the guests were American.
When we toured the place, we were given a brochure with the US 800# on the back.
As guests started to make arrangements, the US 800# went to the Fitzpatrick in New York and they refused to transfer calls to Ireland and couldn't make reservations for The Fitzpatrick Bunratty. I called and asked to speak to a manager. While on hold, the music/ad said "To make a reservation at any of the Fitzpatricks... from the US call 1-800..." The Manager told me the US will not transfer calls to Ireland because "it's too expensive" but she would be willing to take down our details including credit card numbers and email it to Ireland.... "Email credit card numbers?", I asked.... "sure, we do it all the time" This didn't give me a warm, fuzzy feeling. but too late, invitations were sent with the Fitzpatrick and their 800#. I still should have bailed. Read on...
Free Shuttle to/from Airport? Sure, whenever the driver feels like showing up for work. We had to pay 16 Euro for a taxi. No sympathy from the front desk either.
One of our guests called the front desk every day to have a light bulb replaced in his room. Never happened. Several guests had the key stop working, a few had the key stop working more than once a day. Of course you have to go to front desk to get it reset, and wait in line as other guests check in and out. Gets old after a while. Most times, ID was not required to get a new room key.
Room rate: Were given the 'special' Group Rate of EUR 130/nt by the Fitzpatrick. We found out later, Knappogue Castle has a special agreement with the Fitzpatrick to offer a EUR97 rate to it's guests. The Fitzpatrick was well aware we had the reception at Knappogue and never mentioned it. In addition, one of the guests noticed the rate on their website was EUR89. How embarrassing!!
I wanted to stay an extra night and went to the front desk to book a room. I was told there was plenty of availability, but despite being logged on to her computer, she couldn't tell me the rate. I guess they wanted to see how much to gouge me.
I couldn't wait any longer (I was in my tux and heading to the church) and said book the room, I'll get the rate later. Next day I went to get the rate and was told there was no reservation for me. The women I dealt before, was standing right next to the asst. manager, and didn't speak up as to why she didn't book the room. She later told me she thought I wanted to make the reservation later. The Fitzpatrick was oversold and I was on the street. The Asst Manager said she would be happy to call around for another place for me to stay. No thanks, they can't even make a reservation in their own place, or tell me how much it would be. I ended up staying across the street at the Bunratty Castle Hotel, for 100EUR. The best move I made. It was like night and day. Beautiful room, lobby, hallways, and a pleasant, helpful front desk. (In all fairness the asst manager at the Fitzpatrick was pleasant as she told us we were on the street).
Another guest was told he would have to leave despite having an email confirmation in his hand. The Asst Manager said the reservation was cancelled by the Fitzpatrick without explanation, and asked if he would like her to call around for another place to stay. He stood his ground, refused to leave and told her it was their problem.
On a brighter note, everyone else working at the hotel other than the front desk staff was very helpful. Rooms were nice, but small and overpriced (at EUR130). If you do decide to stay at the Fitzpatrick, request a room near the front desk, so you won't have to walk so far as you'll be spending a lot of time there. They probably won't honour your request, but it couldn't hurt. Our guests loved the wedding/reception, but I didn't hear once nice comment about the Fitzpatrick. Check out the Bunratty Castle Hotel across the street. Trust me.
Feels like an old motelfrom A TripAdvisor Member
Stay Somewhere Elsefrom kqanilan
However, location is good to the castle, bus stops, and a few good pubs. There are a few other places nearby - try them first!
Location! Location! Location!from sleamhain
As for the hotel, it is more than adequate. I found it reasonably clean and comfortable - though not luxurious in any way. There are a few problems with maintenence - bathroom door was missing a doorknob.The grounds are quite nice. Didn't try the leisure center. The bar was comfortable. Breakfast was buffet - tasty, hearty. I was upset when I called from the airport for the purported shuttle to the hotel, and was told that the shuttle driver didn't work that day. Tuesday? It cost me 18E to get to the hotel. However later, when I disputed a charge on my bill the desk receptionist was very good with me and was sure that I left the hotel satisfied. So, I praise the name of Kate! She is a true hotelier professional! All in all, I would stay at the Fitzpatrick again.
Top Local Tips for Bunratty
Don't stay at Bunratty Shamrock Book a hotel that you check out on Trip Advisor in one of the villages in the general Shannon Airport area. Many good ones to choose from. If you don't have rental car, good taxi service available in this whole area.
Diner at Bunratty Folk park The diner in the barn at the folk park was fun.The performers included 5 young dancers who also act as servers. They are competent as waiters but outstanding as dancers. The singers and musicians put together a very enjoyable evening.
bunratty folkpark and banquet excellent dont stay in the bunratty shannon hotel
Other names for Bunratty Shannon Shamrock Hotel
- shannon shamrock hotel
- Address: Bunratty - Bunratty - xxxx - Ireland
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