for a 3* star,I was far from impressed. Stains on the carpet in the bedroom. The water was alot to be desired (maybe not the hotels fault), but they should have left us aware. There was also a lot of noise and honestly, I think it was paper thin walls.
Breakfast was good in the morning, with a good variety of foods.
I would rather stay in the Villa Rose hotel down the street.

Well what a disaster not waiting to happen but has happened. I was so looking forward to our stay in Jacksons, the website had us set up for an excellent stay. But from start to finish may I say what a disaster. The staff in their own way try their best to help but lets face it the management are not up to scratch.

The food is poor to say the least, served quickly and not even a thought for presentation. As for teh rooms a bedsit in Holloway would be more comfortable. Then the parking facilties, there is none, the building works have taken those away and how they can be looking to make the hotel bigger, when they can't manage what they have already.

Its a shame that when you ask to speak to the manager his English isn't up to scratch and your complaint falls on deaf ears. Just looking to the numbers and the money in. Well they won't have any from me or my friends again.

Poor is an understatement.

I have just returned from a 3 day break at this hotel. Having read the reviews after I booked I was tempted to cancel. Boy,wouldn't that have been a terrible mistake! I have never enjoyed a break as much. This hotel has very successfully blended the old with the new. Some of the furniture was so beautifully carved, the paintings which adorned the walls were wonderful. A great mixture of modern abstract and familiar scenic views. On the wall opposite the fire in the entrance foyer hidden behind a plant is an astonishing collection of butterflies from all over the world arranged in spectacular designs and shapes. I photograped one of the panels and because of the luminosity of the blue colour of the wings, it looked like a stained glass window
My grandchildren had a wonderful time in the pool and the fitness suite was something else.The garden was so lovely and the littte waterfall was a wonderful backdrop to the carefully thought out garden. All in all we had a marvellous time and will most certainly be back. Thank you to all who made our stay so memorable. Marie M. Belfast

Stayed here at the weekend, won't be staying again, had to get the room changed twice - and no, I wasn't being difficult. The first room had awful decor, but more importantly only one bed, I'd clearly requested a twin room.

They tried to move us to was a room I had complained about on a previous visit in April - someone had kicked at the bathroom door which meant there was a large dent in it and a hole that thankfully hadn't gone the whole way through. The bathroom cabinet's door was also hanging off. Staff were skeptical and quite beligerent when I explained this and one of the receptionists stated that if that was the case then repairs would've been made by now. Another receptionist accompanied me to the room to check out my complaint, sure enough, no repairs had been made, so I had to be given another room. This one too was dated, but the shower took on a life of its own and made so much noise that it woke my friend the next morning when I turned it on!!!

For the price they charge you could have plenty of change left from the Villa Rose hotel round the corner - some friends showed me their rooms there- my God, what a difference!!!!

Would never stay again.

Stayed there for 2 nights. The public rooms are very well appointed, the staff are very friendly and the food is excellent

This hotel is really let down by the bedrooms, they are drab (brown paint everywhere), & the wallpaper must be 15 years old at least. The furniture was old and had seen better days, and the lock was half hanging off the bathroom door. The bed is comfortable, but the pillows are flat as a pancake and rock hard. Quite a few of us stayed here on the same weekend, and we all commented on how poor the bedrooms were.

This is a great shame, as the rest of the hotel and the staff are excellent.

So visit, and enjoy the food, but go somewhere else to sleep!

This is a unique hotel.Staff are very friendly and each room is different.You can be lucky and get a great room but also when busy be unfortunate to get a very bad room.
The leisure centre is nice with a lovely pool.There is a great river and forest walk/jog path behind the hotel.
The food in both resturants good and the bar is very pleasant.
The floors do make noise around the hotel so you can hear people walking about,but not to bad.
Overall would recommend this friendly,family run hotel.Good value.

We stayed here for a long weekend in September and found it most enjoyable. On entering the foyee you are greated with log burning fires and just a sense of home. At night they have candles burning and it gives a great ambience to sit in with a glass of wine after or before you go in for dinner. The dinning is something else, we ate in the main restaurant two out of the three nights and were most impressed. The accommodation is comfortable and reflected in the very reasonable rate we got!

The leisure facilities are excellent and seem quite new, we didn't have any problems with towels, there were plenty of them. We found the staff most helpful and friendly.

This hotel is an ideal base for touring around Donegal, and the receptionist is very helpful in recommending any local places of interests! Or like us you are just wanting a break to get away from it all!! The village itself has quite a few good pubs nearby if you are wanting to go out for a drink and at bit of craic. I found the shopping very good on the saturday as there are a few small boutiques as well as a dept store!

Overall very friendly, well run homely hotel. We will be returning and I would recommend it to my friends.

Stayed for two nights at Jackson's. Lovely hotel but the noise on both nights was like a herd of elephants thundering overhead. This continued till well after 1.00 am both nights and commenced again at 6.00 am in the morning. On our last morning we discovered that the noise was coming from a wooden staircase to the third floor. On checking out we advised the Duty Manager of the problem and he agreed that there was a structural problem and that when staying at Jackson's you should not stay on the second floor!! He advised us and another couple who were also complaining to writing to Mr B Jackson the owner.

I wrote a letter of complaint on 25 July and still await a response! The advertisement for Jackson's advises that it it a family run hotel caring for their guests. I cannot agree with those comments. If you want a break to tire you out and come back feeling washed out book a room on the second floor of this hotel.

Otherwise quite a nice hotel with good food!!!!!

Really enjoyed our stay in this hotel. The manager and staff were lovely. The rooms were very comfortable, bar staff very pleasant. Bar itself very relaxing and restaurant - super cuisine. Good location for touring the north west. Would recommend a visit.....

Jackson's Hotel, Donegal, Ballybofey Donegal, Ireland

Booked the hotel because the web page was impressive, with mention of awards for various things from hospitallity, food, drink etc.
Upon arrival, was given the leture from the receptionist. Basically kids not allowed in the swimming pool after 6.30pm, not allowed in the restaurant after 7.30pm and must be out of the lounge by 8pm.
Because we only arrived at 5pm we had a meal in the buffet room, and food was very nice within a warm atmosphere.
Went to the swimming pool, and they had no towels left, and mentioned there would be enough by the time we finished swimming. However, on finishing at 6.25pm and 59 sec, the only towels were hand-towels which is not suffient to dry anyones hair never mind anything else.
Had a drink in the lounge prior to being ejected (reasonable), and went back to the room. Settled down for the night a little disappointed and found the TV only had 5 channels, with no pay for view or sky. Both the kids were woken by a disco in our room. No, not a real one, just one which is on the bottom floor. Went to reception, and Miss G could offer no other room or alternative hotels nearby. Asked what time the disco would be finished and advised 1pm. However, at 1.15 the party was still in full swing and I was then told it would not be finishing until nearly 2am. And just to put the icing on the cake, there is a framed notice which stipulates we love children but not in the lounge after 8pm.

In Summary
If you have a family and are not attending the function I would recommend finding something else. There is construction ongoing with the new extension surrounding the function suite and sound proofing is very poor.

How would I rate it.... The worst hotel I have every been to.. I've travelled all over the world, including Ireland, Japan, Africa, Europe, USA, and the hospitally from the Receptionists/Manager, and attitude to children is very poor.