Mitsis Grand Hotel, Rhodes. I've never been to a 5* hotel before but I've been to some 4* and they were all much better than the Grand, which is at best a 3* hotel. We were there for 7 days. My bed at the hotel was terrible, the mattress was very hard and uneven. I asked for a softer mattress, they were very kind at the lobby but what they did was place a blanket between the mattress and the sheets. 7 sleepless nights!!
The lobby is very beautiful but all the rest needs some serious renewal. All the wooden parts were worn off, scratched and looking old. The refrigerator in the room stopped working twice during our stay, the TV set was a 14'' old thing with a very bad reception (sometimes only in black and white). In the wardrobe, one of the drawers was stained with moist and two others were stuck and wouldn't open. The bathtub was long enough but too narrow. They didn't change sheets everyday neither refill or replace the soup and shampoo (it's a good thing we brought some from home).
Our room was with a view to the swimming pool and faced towards a very noisy street, so we had to sleep with the windows closed and the air-conditioning on. our balcony was wet most of the time because the air-conditioning dripped.
We paid for half board, but we had to pay extra for our water every night. There were taps with cold water during breakfast time but they were covered at dinner time and you are not allowed to bring water with you so,we had to pay 3 Euros for a bottle of water (which outside costs 0.30 Euros).
There is indeed a safe in the room but you have to pay 25 Euros for the key!
The hotel "offers" a show twice a week and at the lobby we were told that it was for free, but in reality you are only allowed to watch it if you buy drinks (at the bar's exorbitant prices).
The hotel offers NO recreation whatsoever, except for an old tennis court (only until 8 PM) and three swimming pools. A very cold one and 2 ice cold ones. There is a sauna (6 Euros) and a small gym (6 Euros).
And now the good things: the service is very good, the waiters and cleaning lady were very nice. Food at breakfast was good but didn't change during the whole week. The dinner buffet was excellent most of the days but the Chinese restaurant was a bad experience, so we were afraid to try the Italian.
As you can understand, I didn't have a good time, so my holidays in Rhodes ware ruined. But people in Rhodes are nice to tourists and it is a beautiful place. I especially liked the owner of a souvenir shop located at the back street from the hotel (turn left as you leave the hotel, then left and left again) , the cheapest prices I found in Rhodes and a very beautiful collection of hand painted pictures.