Hotel St Nicolas Bay Agios Nikolaos, Crete
Reviews - Hotel St Nicolas Bay Agios Nikolaos
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Historical Traveller Reviews of Hotel St Nicolas Bay Agios Nikolaos
Good but not good enough.from Stoutlers
When we arrived to our complimentary wine and friut in the room would it have been too much to expect wine glasses a plate and a knife to enjoy same. No trouser press, ice or tea making facility in the room. No face cloths in bathroom (they do not exist in Greece judging by the response when we requested one) or decent soaps and lotions to wash with. No service by the pools or beach unless you go looking for it which is unacceptable in this class of hotel. I also object to being limited to one beach towel all day and having to bring that from your room. That is not a five star or luxury service.
The food options and menus are limited and the quality of food average at best. Why can you only eat sandwiches at the pool but not in the pool restaurant and why can you eat a burger in the restaurant but not at the pool? And why oh why can you not get butter served at the pool restaurant? It became so ludicrous that it was laughable and even the staff began to see the stupidity of it all. The cost of drinks was high and if i am paying 9 euros for a brandy i would at least expect it to be served in a proper brandy glass and not in a cheap tumbler. The swimming pool and beach were not kept to the clean standards expected which spoiled the lovely small beach area for the majority of guests.Come on StNB do you not understand the needs and expectations of your customers!!!!
We ate in Ag Nik and can recommend La Strada and Migomas which served good food with excelent service. Migomas overlooked the lake and the live piano was a nice touch.
Whilst the staff at StNB are always willing to help they are inexperienced and poorly managed. Eventualy after a week you cant help feeling that you are in the middle of a domestic argument as the tension between staff and management is very apparent. Good service should be discrete and that only comes from well trained and confident staff.
Remember, happy staff equals happy customers.
At the end of the holiday i felt i had paid for a service which sadly was not delivered. The lack of a customer service questionnaire summed up the situation as it was obvious that this hotel does not appreciate or value the comments of its customers. If you are happy to pay over the odds for a lovely looking hotel, go ahead but if you appreciate good attentive service, go somewhere else.
Very impressed, but a little quiet perhaps.from JG_in_Nottingham
On arrival you must ensure that you listen to the person who escorts you to your room as there are no signposts anywhere and the hotel and its grounds are a bit of a labyrinth. Although the rooms are very nice, spacious and clean some of the expected small touches are missing as they strive for a minimalistic approach such as there are no facilities in the room for making a hot drink and the lack of a shower curtain means that the bathroom area get soaked when you have a shower. The bathroom did have a nice feature in that there was a long narrow window that you could only look out of at eye level if you are in the shower and looked all the way through the bedroom and out to sea.
The hotel itself is great with its own private, but very small beach and numerous sun loungers spread out along the rocks and around the pool with none of the dreaded (German?) towels spread out before breakfast. The general manager aka 'Mr Grumpy' can be seen daily all around the hotel keeping his staff in check.
The breakfast service was very good, however the bar prices are on the steep side, the taxi into 'Ag Nik' itself only costs 5 euros each way and there are plenty of places to grab some very good food and drink. The car seems to be relatively cheap if booked out there and AVIS delivered and collected the car with a complimentary upgrade.
All in all, an excellent place to have a relaxing holiday. The hotel is more geared towards couples with its good Spa facilities (massage costs €45) and I got the impression that the children that were there needed to be quieter than they would have liked to maintain the tranquillity.
Shabby Hotelfrom The Five star Gang
The food and service were equally poor, and the general standard of care no better. Complaining to the management and tour operator did not bring about any satisfaction.
This Hotel is only three star, at best, and would suggest that people look at the hotels above to see a deluxe standard hotel, certaintly not this one.
Fantastic timefrom A TripAdvisor Member
as gorgeous as last year!from MedFan
We ate in the hotel at the Kafeneon for the Cretan Symposium and special Barbecue evenings. Both times, the food was excellent, the service impeccable and the atmosphere was great.
Will we be returning in 2006? Very likely ... but for longer than a week!
Lovely hotel !from Chimpo
We had honeymoon package and a room with our own pool which was lovely. We stayed B&B and it was great. Room service everyday modern clean rooms.
We ate in Ag nik everynight as this is a cosmopolitan town and really picturesque. Approx 25 mins pleasant walk from hotel to ag nik or 5 euro taxi fare.
All in all a great 5 star hotel.
Hope this helps some people !
DW - UK
Very relaxing holiday!from Trinn
Nice hotel bad service!!from A TripAdvisor Member
So overall I would recommend this hotel but only on B&B, go if you like spa treatments as these are good, the weather is very hot but quite windy on certain days, and make sure you get down there early to reserve your sunbed!! 4 out of 5 Stars
5* Hotel, 1* Peoplefrom marcruse
Nice Locationfrom A TripAdvisor Member
Top Local Tips for Crete
Let the hotel take the strain Get the hotel to arrange prive car transfers to/from the airport.
Dont let the walk into town put you off! The taxis have a set fee of five euros from the town to the hotel and theres tonnes of them so you never have to wait.
Avli Go to Alvi. Lovely back street taverna, head waiter friendly. Good food, reasonably priced, a bit away from things.
Other names for Hotel St Nicolas Bay Agios Nikolaos
- st nicolas bay
- saint nicolas bay resort
- saint nicolas bay hotel
- Address: P.O.Box 47 - Crete - 721 00 - Greece
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