Hotel Rinela Beach Hani Kokini

, Crete, Greece
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Hotel Rinela Beach Hani Kokini

, Crete
4 star

Rooms: 418

Kokkini Hani - Crete - 715 00 - Greece Hotel Website | | 281-0761713
29 Traveller

Reviews - Hotel Rinela Beach Hani Kokini

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2/10
Absolutely Dreadful - Dont Go
Submitted by: Annie in 26/04/06
  • Age Group: 31 - 40
  • From: Greece
  • Traveller type: Family Traveller
What can I say, staff rude, unhelpful, queue, queue, queue for everything....breakfast, dinner, lunch, booking chinese restaurant. Main dining hall...over crowded and very very HOT. Air conditioning either defective or not on. Food same, same, same day in day out. Taverna nice (apart from creepy little man!) place to eat apart from the repitivness of food. We were lucky enough to have a VIP room. Please please make sure you book or upgrade to a VIP room. It was a sea view, good size and kept clean each day. However some jewellery did go missing from the room....so keep everything in safe. Only good thing I can say about this hotel was that it was directly on the beach. Beach was nice but beware toddlers don't knock their heads on some dodgy low parasols. This is not a 5 star as they claim, or even a 4 star as we booked....more like a 2/3 star. Very dissapointed. Heard dreadful stories from poor travellers who had basic rooms. I can only assume from people who rate this as a good hotel, is that they must have stayed in the worst hotels going!
8/10
Great Value All Inclusive
Submitted by: John in 10/07/09
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Me my wife and 2 children (boys 11 & 12) spent a really relaxing & fun week at this hotel.Decent food with enough variety to please everyone.The on site Chinese restaurant and Taverna provide a change from the buffet and served excellent food.Staff were helpful and friendly.Plenty of swimming pools and a lovely little beach with AI beach bar.Dress code for men for the evening meal is supposed to be long trousers which is stupid as the weather was sticky and smart jean type shorts are what i wore.I dont know why people think standards deteriate because we dont all dress like middle aged golfers.I was on holiday and although I got pulled up for it they did not stop me going in to eat.Service was very good,room was good.All in All would totally recommend this hotel 3 to 4 star tops but you have everything you need for a good hotel based beach holiday.My 11 year old had tears running down his face on the morning of departure he was so upset to be leaving.We would have no hesitation about booking a return to Rinela.
7/10
Shame
Submitted by: julia in 14/06/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
After 4 years in succession of holidays the downfall of standards is regretable. This hotel used to be fantastic in style as well as friendly and accomodating. The dress code has been abandoned for dining, the 'no Reservation of sun beds and unbrellers' is no longer adherred too. The staff remain as wonderful as ever, but seem to have lack of reserve to try to enforce the standards. One major domo was quoted to have said that the new customers(eastern europeans) rule! I would also say that the reception staff are unaware of those of us that are constant visitors and so not very flexible. It is with much regret that we wil not be returning next June.
9/10
Relaxing Holiday
Submitted by: Jennie in 25/10/07
  • Age Group: 51 - 60
  • From: Australia
  • Traveller type: Family Traveller
This was our first all inclusive holiday. My adult daughter and I found it to be a very relaxing environment, beautiful weather. We loved the Chinese restaurant but you need to book early in the morning. We found that it attracted good clientele with very well behaved children. Entertainment crew worked extremely hard as did the waiting and cleaning staff.
2/10
Second time will be the last ;-(
Submitted by: Nicola in 27/07/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Went last year and LOVED it so couldn't wait to go back with friends... paid extra for VIP room, which was lovely apart from the third bed being a campbed with inch thick mattress. Oh and the air conditioning unit being above my head and pouring water into the bed, marble floors (great with 2 young boys) and my head. Complained that evening and was told nothing they could do, and no rooms to move to. Next morning were referred to manager who instructed housekeeper to put proper mattress on camp bed (bear in mind this is 5 star hotel!) and to move furniture (not done) and that air con would be fixed. we were happy with this as loved the hotel in general and it appeared good service. However upon going to bed that night air con again giving me a shower! AND the room hadn't been moved,so we ended up doing this at 01.30!

Next morning receptionist told us it was not possible to change rooms and turned their back on us.

Halfway through the holiday we were in my room with four naked boys (3,4,6 & 7) and me in bikini at 2pm with friend outside front door when a man in no uniform walked in, didn't acknowledge us looked at the kids and grunted before walking out. When we spoek to the receptionist we were told it was our fault for having the door open!

We also had problems with roomservice... VIP all inclusive.... we tried to order 5 hot chocolates... 3 for kids and one for each of the adults (quoting both our room numbers) and were told no! We could have three this order and the other 2 next time!

Oh and the kids club left a child with me... WHO WASN'T MINE! AND DIDN'T KNOW ME!

We attmepted to make an appointment with the manager repeatedley during the last week (yes you have to make an appointment) and he wouldn't see us. I therefore asked for head office address and was told by the receptionists that they didn't have it.... having given it to another customer in front of us!

Luckily I have found it now home and have spoken to a very helpful memeber of staff who is now dealing with our concerns.

I am not one to complain.... and the hotel is lovely, restaurants great, Georgiios at the pool bar is as wonderful as last year. The receptionists will lie to your face, overcharge without blinking (our accomodation was paid for and showed this on our voucher... which they lost... and were going to kick us out a night early unless we paid again. Health and safety is non-existent with broken glass being left for days on floors around complex. We didn't leave our children alone once however they were put at risk by the hotel... indeed my four year old was allowed out of the children's restaurant alone (after being told the kids would be brought to our table... kids restaurant is offshoot of main area... hence the ONLY reason they were out of our sight) and was distraught when he finally found us.... again the staff were simply not interested.

Would I go back to Rinella.... NOT ON YOUR NELLY MR MITSIS!
10/10
Relaxation and Pleasure
Submitted by: Nicky in 23/04/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
Fantastic holiday. April was a good time to go - not too busy and weather was pretty good. Hotel was very good and staff were very friendly. Rooms were not up to five star standard but still ok for Greece.

The entertainment staff were wonderful and worked very hard especially Dali and Lion.

The food was good especially the breakfast which was excellent.

Perfect holiday for relaxing and sun worshipping.

Can't wait to go back it was absolutely brilliant.
10/10
I want to go back!!!!!!!
Submitted by: Emma in 30/11/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
The resort was so good I can wait to go back! I met some amazing people there as there is people of all ages, the food was good, as was their entertainment and I really had so much fun I was upset to leave!!!!!!!
10/10
Ignore the negative comments....
Submitted by: Sammie in 13/11/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type:
I don't no what every1 is talking about with there negative comments. Me and my friend loved the place. The animation team were always friendly and we made a few friends from the team that we still talk to. The food was great, can get a bit repetitive but that's what you get from a package holiday. The town was quiet and pleasant but if you wanted nightlife, partying you jus travel 2 the next town which is only about 10 euros. To be fair I think its great and will be going back next year... I suggest it to any1 because it suits all age groups there's things 4 eery1 :D :D :D
8/10
Great resort!!!...stop your complaining!!!
Submitted by: Miss Smith in 02/11/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Pleasure Seeker
I thought this hotel and resort was very good and don't know what everyone is complaining about! Maybe they went earlier on when the hotel wasn't as good, I don't know, but when I went it was everything you could want. The food was good...admittedly a bit samey but still good, rooms were very nice, posh and cleaned thoroughly daily, and I wasn't upgraded. The animation team were all extremely kind and friendly and happy to help, talk and answer any questions. The main reception staff were ok but not that great as one was always Mardy. But overall there isn't really much you can complain about considering the excellent holiday experience....don't go by other people...judge it yourself.
4/10
Sail away
Submitted by: Arthur George Bridger in 19/10/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
On the whole staff very good. Animation team could do with improvement, sad lack of safety on the beach with regard to what flags to fly. When it rains the main steps from hotel to the grounds and rooms becomes a waterfall, and inside the main hotel water drips down stairways, in both main bars down the walls of restaurant and from the ceiling in various places
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