Hotel Eva Maria Kato Gouves

, Crete, Greece
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Hotel Eva Maria Kato Gouves

, Crete
1 star

Rooms: 28

Kato Gouves - Crete - 700 14 - Greece 28970-41247
11 Traveller

Reviews - Hotel Eva Maria Kato Gouves

4/10
Cretan Fawlty Towers
Submitted by: Tara and Rachel in 01/09/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Cheap Getaway Holiday Maker
We booked our holiday two weeks in advance, paid for an all-inclusive and got a great deal for two weeks. When we arrived at the hotel Eva met us from the taxi and informed us that there was a problem and we would have to stay in the appartments down the road for two nights as they had double booked. We didnt mind as she said that when the time came to move all we had to do was pack our bags and someone would move them for us. Two nights became three then four, however we received free air-conditioning so we didnt complain. During this time we had to walk to the other hotel for all meals and drinks from the all-inclusive programme. The appartment wasn't cleaned and we were not even given toilet roll. When the time came to move we were given the key at breakfast and told we could move at any time but no mention of who was to move our cases. We packed up all our stuff and left it at the front door of the appartment. We were in the pool when we were shouted at by Maria " When am I getting my appartment back? I need it, I have guests coming" We told her we were ready to move when someone moved our bags. We heard her shouting at someone on the phone. She then came and shouted at us again saying that we needed to get our stuff out of the appartment. We were annoyed so we got out of the pool and asked to speak to someone. We stated that we had been in the appartment for four days when we were booked in the hotel, that it hadn't been cleaned and that the only reason we had agreed to go there was because we had been assured that someone would move our stuff for us. Eventually after al lot of commotion, Eva and Maria got an elderely cleaner to help move our stuff which made us feel very uncomfortable. When we mentioned our disatisfaction to Eva with the way we had been spoken to, she said that we needed to understand how the Greeks spoke to each other. There was no one on reception to ask for towels and in the end the chef managed to find us some. He was very polite and helpful, as was Eva. However we felt in the way with a lot of other staff. We felt in the way rather than like paying guests, especially on a night round the bar area where the staff who weren't on duty would hang around so we felt as if we were interupting.
We did however find the food and drinks selection adequate for the cheap price we had paid for the holiday. The room was a decent size and was clean. We used the pool by the appartments which was bigger and lovely.
Accommodation wise, we got what we paid for. However we feel that the staff need to work on their customer service.
1/10
Bad
Submitted by: Steve in 08/08/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
My wife and I were looking forward to a well earned break this year. We were sold a fully inclusive holiday to this hotel as a 3 star rating, as we arrived early saturday morning we were greated by a sixteen year old boy who had been asleep on the reception chairs and had to be woken up by the travel rep. You can imagine we were aghast - as he apparantly turned out to be the so called 24 hour reception. Not only did we walk into a dirty reception and glasses, ashtrays, cups and saucers were all over the reception area - chairs, coffee tables were all displaced it looked like a doss house and smelt like one. We were just handed the key to our room with no welcome greeting and were expected to carry our cases up the stairs as the lift had been condemed as we learned later. As we entered our room the smell of stale smoke was quite apparant. Dissapointed wasn\'t the word that came to mind. As my wife couldn\'t rest as to the reception we received she went back downstairs and again was very disapointed by walkin around the pool area and dining room by this time she could see a little clearer - none of the tables had been cleared from the night before, ash trays were full table clothes hadn\'t been changed and the breakfast was being cooked. There was at least fifty glasses in the kitchen that had not been washed from the night before. There was only 3 members of staff running the hotel until several complaints had been made. We had no information given at all about meal times - or what time the rep was due to come - as there was no one on reception at any time - the standard of the hotel was poor, staff unhelpful when you could find them - food poor with no selection and cold and would often run out. They did not cater for children which was a very big issue with parents - rooms were never cleaned and towels or bed linen not changed and table cloths were never changed throughout our stay. The fully inclusive bar consisted of one beer pump one bottle of Reki one bottle of Ouzo one bottle of red and white wine. Once the dinning room was closed there was no access to drinking water. These conditions did not change until the manager was eventually called to the hotel and confronted by several angry guests all with the same complaints. The manager could not handle the situation and got very angry, we were told if we didn\'t like it to pack our bags and leave. He was told that the standard of the hotel was so poor that it did not deserve any star rating, the manager then got so violent he picked up a chair and smashed it over the table and broke it - he then picked up another chair which we all thought he was going to throw at us and swung it over his head and broke it on the table again and smashed all the condements and ashtray. By this time we were all very shocked and his staff were stunned. I will never forget this experience and intend to take this matter much further and complaints will be taken up with the agents concerned.
5/10
Dissapointed
Submitted by: Ross in 04/08/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
I was dissapointed with the all inclusive deal, this may sound petty but having to pay for ice cream/pool table/ and then drinks after 11pm,added up to a tidy sum of money. Most nights we ate out as the food wasn't brill either.
As for Eva and Andy lovely people who tried to help, the hotel very basic but adequate. Had we not met some fantastic people who made our holiday so much better my review may have read somewhat different.
Very basic hotel close to a busy road,poor standard of food,no entertainment.

I suppose I would say we made the most of what we had, as for other guests many wanted moving to another hotel, created every single day about how unhappy they were, never once did we see the owner who runs a company called Mikes hotels.
10/10
A great week
Submitted by: Mr & Mrs G Moore in 01/01/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Booked a quick getaway didn't know what to expect but what a lovely surprise a wonderful family who went out of their way to make us feel welcome.Kind thoughtful people Eva especially was charming with a wicked sense of humour!!!Had my husband in stitches.We have been to many places but this is one of only a few that I would love to visit again Crete is a beautiful Island and we wouldn't dream of staying anywhere else. We ate there quite a few times in the evening opting for whatever the family were eating and each time it was wonderful veg is home grown as is the salad no chemicals just plain simple and tastey. On my husbands birthday we had the most beautiful leg of Lamb and they made him a birthday cake(a present).I read the complaining review it should be remembered this is a traditional Creten taverna not a 5* hotel the accomodation is simple but clean the pool is small by olympic standards but perfectly acceptable and no they dont all speak English but then GREEK is there language.Oh and have they checked the price of air travel lately!We went 5thJuly 2005. Now which Tour Operator are they using this year We really want to go back and althuogh we are really busy this year we will make time for a return visit.
8/10
Great
Submitted by: Michelle Wootton in 05/09/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Family Traveller
Firstly I have to say that Eva and Maria are polite chatty kind good girls who made us feel very welcome when we stayed there, the food was good the atmosphere was good and the people were lovely. My children loved it there, my 3 kids all took an instant shine to Eva and Maria and we all got on great. the rooms are very basic but then I personally thought that was good, rather than the kids sat in front of a tv we all got chance to do things as a family. The pool at the apartments was the best which you can use no matter if you stay at hotel or apartments. The road did get noisy but hey everything else was great. We will be going back again next year.
2/10
Cretan heaven
Submitted by: M Rusin in 30/08/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Budget Traveller
The hotel boasts to be a family run business, which shows the moment you arrive. You don't feel you are a welcome guest, quite the opposite - a burden. Two daughters of the owners - Eva and Maria are the only ones speaking English, which makes it difficult to deal with things when they are not around. The attitude of the hosts is appalling - we'd been stared at, misinformed and at the end SHOUTED at because of tour operator's blunder. The hotel serves fabulous breakfast - two dry pieces of bread, tiny slice of cheese and ham from a packet and orange squash every single day - you would hope for something more on a Greek island, perhaps half a tomato and fresh orange, local cheese and meat and some variety. When on the third day of our stay we resigned from the delicacies we were served, the hostess couldn't hide her indignation. Thank God she didn't speak English so we can only hope what she was muttering to herself were not some obscenities. Not surprisingly there was hardly anyone ever in the restaurant despite it being a busy time of August. No one seemed to be even tempted to try their homemade cuisine although the rep praised their cooking skills - potatoes with beans, potatoes with nettle.... The hotel is fantastically located on a junction of two roads just by a petrol station so you didn't miss hustle and bustle when you are away - there are always coaches and tracks passing by. The pool - or rather a paddle is only a couple meters from the road so you can always be at the centre of the action. The rooms are quite compact, especially bathrooms which may be ideal for minimalists. You could easily have showers while sitting on the toilet pondering about Spartan life. There's no fridge or kettle - most annoying as we could easily get by without a luxury like TV or radio in the room. Overall, we feel we'd been ripped off by the tour operator paying £370 each for a week there, while the rooms in Eva Maria cost 30 euro per day in August . That makes £70 per person for accommodation - which is more or less a fair price for a place like this. We just wonder why we paid so much and will demand some answers from Libra Holidays.
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5.9/10

See All 11 reviews

"Cretan Fawlty Towers" - Tara and Rachel

"Bad" - Steve

"Dissapointed" - Ross

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