Hotel Creta Panorama & Mare Panormos

, Crete, Greece
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Hotel Creta Panorama & Mare Panormos

, Crete
4 star

Rooms: 454

Box 32 - Crete - 740 57 - Greece Hotel Website | | 2834-051502
303 Traveller

Reviews - Hotel Creta Panorama & Mare Panormos

Fantastic place, loved it!
Submitted by: Lesley in 21/04/07
  • Age Group: 41 - 50
  • From:
  • Traveller type: Family Traveller
We visited last year and we are going back this may. We loved it, and our son wesley made us promise to take him back. The staff were so friendly and the service was second to none. Would recommend for families.
Great time!
Submitted by: David in 13/11/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type:
I had been looking at reviews for another hotel when I noticed the Panorama kept getting excellent comments so booked that instead. We found the hotel to be excellent and spoke to many people who were revisiting it for the second/third time. The only very minor negatives are that the evening entertainment was poor (but there were plenty of people to talk to at the bar so that didn't really matter) and my wife wish she'd brought her own hair dryer. The one provided is fixed to the bathroom wall which wasn't convenient if the mirror was misted up or if I wanted to use the bathroom at the same time! We would happily return to this hotel.
Hotel very clean
Submitted by: Shaun Halliwell in 09/10/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
hi I arrived at Creta Panaramo Sept 2006 with my family 2 children. my overall view of the hotel very clean and nice, food excellent and waiters and staff excellent, but entertainment very poor in the evening, very desolate outside, no shop, bars.... only busy main road. this hotel my own opinion is not a family hotel but for couples who want a quiet holiday to relax. needs allot more entertainment on to have a good time with that this probably be a good hotel.
Nice clean Hotel
Submitted by: Kevin in 26/07/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
Superb clean hotel, everything is spotless. Excellent food with lots of choice, the only downside is the bar service, they are a little slow,and the entertainment on an evening is very poor, but overall had a wonderfull holiday.
Hotel Creta Mare - Superb hotel
Submitted by: Gyl in 03/11/05
  • Age Group: 41 - 50
  • From: Switzerland
  • Traveller type: Family Traveller
Having extensively looked for and found comments on the hotel before going on holiday, I thought I would bring my own contribution here. For convenience purposes, I will put my review under headings so one can directly go and read what is of interest. However, I must first make some general comments. We (family of 4, two children aged 4 and 6) went to Creta Mare on October 19th 2005 flying from Switzerland to Heraklion. The first couple of days were a disaster, weather wise. Cold, windy, miserable. Then it got very hot for the season (24oC) and the rest of the week was definitely beautiful, clear skies and lots of sunshine. There was a light October breeze in the air, but the sun was so strong you could hardly feel it. The main problem we experienced was that a lot of the facilities were closed. The hotel was well under staffed and this was a reality we experienced throughout our stay. Having read so many negative comments about “the invading Germans” or like “our nations just do not mix well”, I feel compelled to say, here, that being French, we do not have any particular problems with German people albeit the “morning battle for the sun beds” which was unfortunately an inter-nation reality. In fact, the only little problems we had were with uneducated British children pouring ice cream into the indoor pool which, in my opinion, is not enough to condemn an entire nation like some people seem to do on these forums. On more things I find important to mention is that we stayed at Creta Mare. I didn't find many reviews on the hotel as most comments seemed to concern next door Panorama Mare. In fact, the Creta Mare barely exists. We were dropped off at Panorama Mare on arrival, ate all meals at the Panorama, swam in the Panorama pool, went to the Panorama bay, our children danced at the panorama mini disco. The Creta Mare reception was closed, so as all its facilities, pools and bars! The Creta Mare is just an addition to the main hotel, so don't expect lots of comments on this section of the complex. But what do you expect if you don't pay high season full price!!!

Creta Mare is all inclusive.
It is definitely a hotel for families with children. Not for young couples or singles.

Creta Mare is a small branch of the main Panorama Mare. It consists of a reception desk and a bar. There are electronic games in the lobby. There seemed to be a patio with chairs but as everything was closed, we did not really experience it.
The main hotel is huge. If you live in a house, go for it. The block offers great views from the higher floors. We live in a flat so we went for the family bungalows.

Brilliant! We stayed in a family bungalow. We arrived there by night so our first impression was “hey, this is huge”. The room we stayed in was very big. It had one double bed and two separate beds for the children. It also had a kitchen (god knows why in an all inclusive resort) with a fridge. The bathroom was very nice with all sorts of Iberostar shampoo and shower gadgets. Two negative points: the design is a little outdated and the room seems bare and cold. When you leave the room, the electricity automatically switches off…which is not so great for the fridge. The bottles of mineral water never got cold.
And the view! It was absolutely tremendous. We had a little patio in front of the room with a magnificent view over the sea. Magnifique! Splendide! Merveilleux!
And the chambermaids did a wonderful job. The room was left spotless everyday. Thank you so much.

The food was incredible. Varied, succulent. It changed every day. Greek specialties, international (mainly suited to the German taste) cuisine. We had breakfast in the buffet in the morning. It was always brilliant.
We also had dinner there. Make sure you get there early. People eat as much as they can and we found that latecomers to dinners were only offered a lighter variety. It is amazing to see what some huge-belly Gargantuas can swallow. But I did not witness any fight!
Do not book in for the Theme restaurant. The tavern does not exist. It barely consists of a separate section of the main buffet restaurant where you are served at the table. We did not like the food (fixed menu, no choice) and we had to buy our wine. Compared to other experienced we had in other hotel, this was a real let down.

Loads of imitations of known brands for the children. Help yourself fountains of Coke, Fanta etc. Mineral water everywhere. We actually preferred beer which is drinkable (I mean drinkable). The white local wine you have in the restaurant is ok but we could not drink the red.
You can have all sorts of cocktails and coffees throughout the day. The hotel was understaffed so the cocktails consisted of juice taken from the juice fountain and local liqueurs poured directly into the glass. But it was low season…

We loved the bays. In fact, we spent most of the time there. There are of easy access and lovely kept. We just loved them. Make sure you take some euros with you as you have to pay for the sun beds. But we found normal as there is a life guard on duty and the place is just so well kept and suited for the children. Prefer the Panorama bay to the Creta bay.

The pools are lovely. We counted 6 pools! There are two pools at Creta (side pool with view over the sea, sports pool for your lengths, kiddies pool at the mini club, cold in October, very cold) and 4 at Panorama. The main pool (salt water) is nice; the heated indoor pool is brilliant for the kids. The exclusive bungalows section has its own pool, apparently.

We did not try but took a peep. It did not seem well equipped, understaffed. And it is 15 euros a week!

As I said, this was low season. There were 3 animators instead of the usual 16!
But they did their best; they were always showing fantastic spirit. It was hard work for them.
I can't praise them enough, Nino (the Fakir!) was fantastic, and Nick was a star. Thank you also to them for speaking French to us as there were 90% German, 5% British and 0,04% French speakers in the hotel. Apparently, in September, the hotel is at 80% Italian speaking, so congratulations to them all.

There are tennis courts and tournaments which I liked (although I could not find a partner in October!) and archery/rifle shooting. We got help from Nino who used his bow to get our soft ball that had got into a tree but did not try the activities.
All football, volley ball etc are geared towards teenagers who seemed to have a ball. No sports for adults though.

Children are extremely well cared for. There is a lovely mini golf in the Creta mare grounds. The children's playground is very nice too (albeit somewhat out of fashion). Our children loved the beach, sandy with warm clear calm waters. They loved the indoor pool, the mini disco. They also liked the buffet although my son managed to spill his ice cream twice on the floor and was seriously hit on the head by the swinging plate of a hunger-stricken guest. The mini club is nice. The Belgian animators are ever so friendly with the kids; speak all languages perfectly and at the same time. Special mention to “Joke” from Belgium, she was an “amour” with our kids.

The staff was very very nice…but the hotel was understaffed. So some areas like the reception or bar waiters did not show 4-star standard service. It was very difficult to obtain information from the reception, activities ere not well indicated, the pools info (20o?18o?) obsolete and the repletion staff were clearly stressed up and overworked. I made a fuss as I refused to carry my luggage from the room to the reception on departure day. There are electric cars that normally do this for you but no drivers about. Ah, it must be so nice in the high season

Internet access is extortionate (5 euros for 1 hour) and available through 2 pc standing in the middle of the main lobby so that everybody can stop by and take a look at the e-mail you're writing. Can do better!

Oh dear, so many falls! How can you can you make such an engineering disaster? The floors are very slippery around the pools when wet. We spent one week asking our children not to run around the pools and witnessed many a fall.

All sun beds were taken/reserved by 8 am. I can't imagine what it can be like in the summer.

Well handy, small shop. Get your local bus tickets there.

Get on the little train that picks up guests in front of the hotel every hour. The children loved it, it is cheap and reliable. It takes you to the village of Panormo, very nice for a taste of seaside Crete on a miserable windy day.

Get on the local bus to town. Extremely unreliable bus service, packed with tourists (you have to stand). But this is part of the experience, everybody seems to go to town when it gets cold or overcast. We liked the port and old town. Never seen so many gift shops though. We loved the Greek. The NEVER hassled us, let us walk into the shops and have a look round. This was lovely.

You cannot drink tap water. The hotel reps ask you to buy water from the supermarket but we just filled our bottles from the water fountains in the bars. Much cheaper.

Yes. And lots of people around us too…

Please contact me if you have questions of see the pictures.

The same review in French:

Thank you to trip advisor for their help in making family vacations a pleasure.
Excellent hotel
Submitted by: clare bamforth in 28/07/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
This is going to be our second visit. (The hotel is definately for families, so go if you have children or you might get annoyed) The rooms, staff, facilities and food are excellent. There can be a queue at the bar but British politeness meant they looked out for us over some other nationalities. We did not bother with the gala night as another family did not rate it. Entertainment for children is available at the ampitheatre past the Creta Mar and they don't mind children running about. The poeple on the island are very friendly and if you can hire a car, (the car hire people will wait patiently even when the plane is 4 hours late), the towns and villages are excellent to visit. Knossos a bit disappointing and the road signs to it are non exsistent. Overall 10/10 for the hotel, people and the island itself.

Top Local Tips for Crete

bus ride get a taxi if you get abus there is no queing its all for one theyjust push and shove to geton the bus i felt like a tin of sardines

July is OK, End of Sept is much better. Avoid August time, Crete at mid - end Sept is much better. Oct is not cold, but rains often. If lucky, is by far the best time to visit it.

Panoramo Definitely catch the "Little Train" to Panoramo for an evening out.


Other names for Hotel Creta Panorama & Mare Panormos

  • iberostar hotel panormo
  • iberostar hotel creta panorama
  • iberostar creta panorama
  • Address: Box 32 - Crete - 740 57 - Greece
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