Hotel Vier Jahreszeiten Kempinski Munich

, Munich, Germany
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Hotel Vier Jahreszeiten Kempinski Munich

5 star

Rooms: 316

7 Maximilian Straße - Munich - 80539 - Germany Hotel Website | | 89 2125 - 0
341 Traveller

Reviews - Hotel Vier Jahreszeiten Kempinski Munich

Historical Traveller Reviews of Hotel Vier Jahreszeiten Kempinski Munich

Staff went out of their way to accommodate my disability...

from TravelerSanFran
This was my third stay at the Vier Jahreszeiten Munich for the Bavarian State Opera festival in July, but my first visit to Munich since breaking my hip in 2005, an injury from which I still suffer complications. Although Europe does not have the facilities for the disabled that the US does, and the hotel, being old, has no rooms designed for disabled, the staff went out of their way to accommodate my disability, to assist me in any way possible, and to make my stay as comfortable as possible.

When I originally contacted the hotel by fax and explained my problem (I need either grab bars or a shower chair) they offered me a deluxe suite above my price range, but figuring that bathroom would be no safer, I booked online corporate rate since I was reviewing two of the operas (I obtained tickets on my own from the Staatsoper). One of my friends in Munich gave me contact information for an orthopedic supply house to order a shower chair but I could not find one small enough, and the other friend went by the hotel to ensure they could accommodate me, and I also telephoned them. What they gave me sounds odd, but it worked great: an unremodeled room with a stall shower (so the floor was not so slippery) and a small plastic table from the old pool furniture, which turned out to be just the right height. I also had a huge private deck.

Although others have complained about the hotel's air conditioning, despite the fact that my room was on the south side and it was about 90 degrees Fahrenheit the entire week, my room was quite cool, and in fact I turned it down at night. Also, perhaps because I was on the 5th (all no-smoking) floor, I did not hear any noise from the taxi queue on that side. I had a huge private terrace with flowers and a table and chairs; due to the heat it was not usable during the day but was lovely at night.

I walk with a cane with some difficulty, and although the hotel has elevators there are stairs to go down to the lobby. Always if a staff person saw me, and were free, they would come over and offer to help me get down the stairs. Similarly, because the front doors to the hotel are very heavy, a staff person would always assist me, once even a waiter in the small afternoon tea service area right inside the doors.

Despite the expense, it was necessary for me to order a lot of bottled water from room service in order to keep hydrated, and service was almost instantaneous both times I ordered a supply. Similarly, although I have discovered to my sorrow that I can no longer swim, as the pool water is just cold enough to chill my hip prosthesis, the pool attendants rushed to assist me with my cane and sandals all three times I tried to use the pool, which has been elegantly refurbished, including a spa and sauna, but no longer has a swimwear boutique, but does serve refreshments.

On a previous visit, the hotel conciere had suggested hiring a private car and driver to visit Dachau and the Nymphenburg palace, although they told me it was too much to do in one day. In 2004 I took a cab to Dachau, but this year, since neither of my friends was available to visit Nymphenburg, and I needed someone to go with me to ensure I did not fall, I took their suggestion. This was 80 Euros an hour but I had no choice. My driver, Thomas Aravena, from Chile, was not only extremely pleasant, but extraordinarily intelligent, assisting me in getting up the stairs to the palace, explaining some of the history of the rooms (I do not speak Spanish and he does not speak English so we spoke in German). When we got to the Marstell wing, where the famous Nymphenburg porcelain exhibit is on the second floor (US equivalent to the 3rd floor) he said there *had* to be an elevator, and I got to ride in a special slow-moving elevator designed for transporting delicate porcelain.

Also on my previous visit in 2004 I needed to see a doctor and the hotel referred me to Dr. Christine Schmitt-Orlewicz, whose office is across the street from the hotel. It happens she is an orthopedic doctor and I had an orthopedic consultation and acupuncture treatment with her this summer, and got some very good advice (she is English-speaking).

The hotel retains its traditional English bar and food service is available in the lobby, but it is filled with smoke. On Saturday I took to lunch in the elegant Vue restaurant the friend who had picked me up at the airport. The food and service were excellent but we were baffled by the fact that it was empty. Similarly, a downstairs space has been converted to a wine bar and restaurant, which is open until 1:00 a.m, also very uncrowded and smoke free, a lovely place to visit after the operas and with an excellent selection of wines and light fare.

Although the hotel's proximity to the Bavarian State Opera makes it the choice of tour operators, at no time during my stay did I encounter either of two tour groups I know were there at the same time, and I felt the personal attention to my needs was beyond excellent. For example, I was expecting a telephone call from an opera singer whom I wished to interview and when he telephoned I was not in my room but in the business center. Perhaps it is a bit of "big brother" but the hotel knew where I was and forwarded the call there, saving me the hassle of "telephone tag" with an artist who was very busy preparing for performance.

I absolutely would recommend this hotel to single women travelers as being extremely safe (at one point my card key ceased to function and it was immediately replaced), people who love opera, people who love to swim, people who love to shop (the hotel is in the Maximillianstrasse, the very expensive shopping street, but hobbling distance, even for me, from the shopping areas in the Theaterinstrasse and Residenzstrasse, and also from the main Post Office on the opposite side of Maximilianstrasse). Aside from the hotel restaurants, the area abounds in cafes and restaurants, particularly Toshi, a Japanese restaurant just around the corner, Roma (which has, unfortunately, become a bit pretentious), on the corner of Maximillianstrasse and the first Ringstrasse, and Rene Lazard, a charming cafe right across from the Staatsoper.

Most importantly, the hotel made me feel that, as a disabled person, I could manage in an environment not designed for the disabled, which is the highest praise I can give it.
A Tripadvisor Member, San Francisco

Great service in a great hotel

from smm130
This hotel was great because of its traditional elegance, our large room, and the perfectly central location on a great shopping street. . . but what we will always remember about it is the 5 star service we received from every hotel employee we came across. We were on our honeymoon, and we got a courtesy upgrade, champagne sent to the room, and (non-honeymoon related) recommendations and directions for everywhere we wanted to go. We saw this level of service for every guest of the hotel. Thank you to the staff!

great hotel, renovated rooms are great

from sbmtrip
Upon check in the hotel informed me that I was staying in one of their newly renovated rooms. Room was great - nice bathroom, flat screen tv, comfortable bed.

Hotel is in a great location.

Highly recommend it if you are staying in donwtown Munich.

Simply great

Stayed one night at the Kempinski. It's newly refurbished and looks simply great!

The lobby is VERY well designed, so are the rooms and the breakfast-room. The new Spa opened on June 1st and is also very stylish.

Breakfast & Service was also top notch - no complaints all around.

Nice but notpreeminent

from Oli-on-trip
Stayed there for 2 nights in april. When we checked in they told us that swimmingpool ist under renovation, not the best start for an weekend trip. The only comment from front desk
was a sorry after complaining that nobody told us during reservation or any advice on the homepage.

Room was spacious but not renovated ( urgent essential) and really keen of hearing.
Had problems to sleep, could hear people walking in corridor.

Food at the hotel was quite great (breakfast, restaurant and in room dining)

The amiability and treatment from the staff varied. Bellman and restaurant was excellent
from front desk and concierge poor

The location is the best in Munich (next to shopping, restaurants and bars).

Old world elegance

from JWFS
Just returned from a four night stay and agree with most of the previous comments posted. Location, service and breakfast excellent (if included in rate - if not, then it's extortionate!).
Rooms generally in need of an update and AC is rather idiosyncratic. NB: Pool is out of action until May 06.

from debbibi
We stayed in the 4 Jahreszeiten for just one night with 2 kids and took two standard rooms for 285 € each. The rooms were really small and too expensive for the size.... service though was perfect and smiling but we've had much more beautiful rooms in other hotels for the price we payed here... next time we'll try another hotel...

Stay away from the standard rooms

from AMDB9
Don't get me wrong: this seems to be a top class hotel.
That is at least true for the service, which was excellent from the reservation until checkout. Very friendly and warm, made you feel welcome straight away. The hotel recommendations either from the concierge or the hotel travel guide were spot on. No snobby attitude whatsoever.

The location is great for visiting Munich! The beds were quite soft but nevertheless very comfy. The sheets are excellent. You can even order a special pillow for the night (turn down service left a pillow menu).
I cannot say anything about the wellness area as it is currently redone and will open sometime in April.

The rooms were however a great disappointment. I stayed at a standard room and got a good deal (160Euro) but for the Rack Rate, this is unacceptable. Sure, everything is clean and in good order, but the decor is very 80s style and the bathrooms look outdated as well and not elegant. Certainly nothing like the pictures on the Internet. This is more a 3 star than a 5 star standard and not wothy of a member of the "Leading hotels of the World".

Their food and drinks charges are absolutely ridiculous, actually more than what you pay in Manhattan these days.

Would I stay there again? No. For that amount of money you can surely find a better place. If you take a suite however, this will look different: I had the chance in looking into one of their new junior suites and they look fabulous. This means spending more than 450 Euros per night though.

Should have been better

from Aviron
This hotel is a study in contradictions. The location is great. The staff is very good. Room service is speedy. The pool and sauna are nice. Bathroom was modern (though cozy).
But, my room was quite small. They were stingy with towels. No room safe. TV for English speakers consists of BBC and CNN only, and the TV (in my room, anyway) would switch on and increase the volume on a whim. The room (during a freezing winter week) was too warm most of the time. There was no clock, no radio, no mirror in the room. The lobby is stinky with cigarette smoke, so I would just pass through it and never linger there.
Munich is a beautiful city, I just wouldn't choose this hotel again.

Lovely Old Hotel

from Maninasuitcase_10
My family and I spent one week at the Kempinski and we loved it. The location was great - walking distance to all the sites. We had a large Jr. suite and they put two extra beds for our children in the sitting room. Both the room and bathroom were clean and bright. The pool on the 6th floor is also lovely.

Breakfast was fantastic, served from 7 till 11 in the morning. All in all, a great old hotel with charm & location.

Top Local Tips for Munich

Beergardens do it like the people from Munich. Take a stroll through the english garden (huge park, begins just minutes behind the hotel) in nice weather and make a stop at any of the beergardens (Seehaus, Chinese Tower or Aumeister if you are up for a long walk). enjoy the sun and the beer. It's self service but who minds if each glass holds one liter?

Bavarian food Our driver told us about the Nurnberger Bratwurst Glockl am Dom restaurant and we loved the hearty food and locals with their beer steins and hats with feathers. It was really a local hangout and the staff didn't speak English. Service was quick and it was atmospheric. But you have to like huge platters of pork products and stodgy dummplings. We do--once a year or so.

Avoid Don't go on Good Friday if you are on a shopping trip, everything just closes down, even the markets. Bars etc are still open, but no shops.


Other names for Hotel Vier Jahreszeiten Kempinski Munich

  • vier jahreszeiten kempinski munchen hotel
  • Address: 7 Maximilian Straße - Munich - 80539 - Germany
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