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| Submission date: 2005-01-21 - Date of Stay: N/A |
| Submitted by: D. Arsenault. - From: Canada |
| Type of Traveller: Business Traveller - Age Group: 31 - 40 |
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| Disappointed! |
| Where to start!!
The hotel does not have air conditioning, and is located on a very busy and noisy street, which does not really stop through the night, making getting a restful night of sleep difficult. The room themselves are well appointed. The TV only shows CNN in English, all the other channels are German exclusively. I checked in on a Saturday. They were having a social gathering (big party) in the restaurant just below the rooms that same night. The music played (at disco levels) until 2 AM. There is no overnight staff at the front desk... so no one to complain to at 2 in the morning. When I complained the day after, I was told that they advised us the night before and that they would not do anything. The "advisory" came in the form of a letter written in German only and a cheap bottle of wine as a compensation for a sleeplessness night. Half of the hotel customers where from outside Germany and therefore could not read the letter as well. Even if I could have read the letter, what were my options!
My room was pre-booked, and pre-paid. When I requested to leave one day early and provided advance notice, the manager denied and refused to credit me for the one day.
Other items: Breakfast is dismal, there where not enough of the good food (cold cuts, cheese, etc, but a lot of the cheap stuff; bread and jam) for all customers.
Tables where set-up with clean plate dishes over the crumbs and coffee stains left from previous customers.
The phone in my room could not dial international call, and I had to rely on my mobile phone and pay extra charges.
The central locationn of the hotel as claimed on the web site is 1 to 1.5 km from the closest subway stations. Which is about as far as you can get from a subway station in big European cities.
The price/quality ration is just not proportionate. For the price I was charged (180 Euros/night), this is no where close to what I was expecting or should have received.
I travel extensively in Europe and around the world mostly for business but also for pleasure and I have never taken the time to comment about a positive or negative experience before this experience. I actually tend to be very tolerant about things! I am just taken back by this on.
This is by far the worst treatment I have ever received from a hotel, in terms of quality, and service. |
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