Steigenberger Airport Hotel

, Frankfurt, Germany
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Steigenberger Airport Hotel

, Frankfurt
3 star

Rooms: 573

16 Unterschweinstiege - Frankfurt - 60549 - Germany Hotel Website | 69-69750
427 Traveller

Reviews - Steigenberger Airport Hotel

Submitted by: Michael Jackson in 14/06/05
  • Age Group: 51 - 60
  • From: Philippines
  • Traveller type: Business Traveller
This was a very convenient reservation, close to the airport, good pick-up and drop-off service. Just stayed one night; room was comfortable, if a little small. But didn't really expect much more from an airport hotel in this respect. Not enough segregation of smokers away from non-smokers, in the bar area. But that will be a problem in any case since so many people seemed to smoke.
Wonderful Service
Submitted by: Walter Hall in 15/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I could not have been happier with the staff and hotel. My stay was fantastic.

Historical Traveller Reviews of Steigenberger Airport Hotel

Priceline calls this a four star!!

from Robyn
The hotel rooms here are tiny, with a bathroom barely big enough to turn around in. No toiletries are provided, and there's no coffee in room. Even though we had booked and paid with priceline, we were required to provide credit card for mini-bar. But the mini-bar was locked! A person had to come unlock it for us. We ate at the Bistro restaurant in the lobby, as the cheapest dining option, and it wasn't cheap. The airport Sheraton includes breakfast for the four star price, but not Steigenberger. 21 Euro for breakfast. But the shuttle ran on time and efficiently, and it is located VERY close to the airport.

Shockingly worse than last time

from CintiKid
My wife and I were eager to return to this hotel after a wonderful overnight 2 years ago. Now- disappointment! good points - the excellent food at the Unterschweinstieg German restaurant. comfortable bed in a quiet room. However- the airport shuttle bus was bouncingly uncomfortable and the driver offered no help with our heavy luggage. Another traveller's luggage fell and just missed my wife's leg. The room we received was very small compared to last time and they told us we had received an upgrade. The business center access to internet was extremely user unfriendly and despite some help by front desk we could not get into the system so had to "ask for" our money ( 3 euro for 20 minutes) back. Breakfast buffett is again good but expensive ... no offer of a lower price for only continental (cold) selections. next time we will try for the Sheraton instead way!

from letmbkids
We were recommended this hotel and one other by the friendly airport hotel desk. Since the price difference was only 8 euro, my husband asked the differences between the two. We were told the Steigenberger was a 5 star, closer to the airport and had a nice spa/pool area so that is what we chose.

Similar to other reviews, we found the hotel staff to be extremely rude. The room was okay; the pool area average. The hotel is typical of any other airport hotel you’d find in the States. Nothing about this hotel warrants a 5-star rating. We also ate at the adjacent hotel buffet which was horrible and my husband let them know it. It still makes me sick to see the $89 charge on my credit card bill. It was a shame that was our last meal in Germany before returning to the home.

The only positive thing about this hotel is the location and shuttle to the airport.

Just what we needed

from LilAl
Arrived in Frankfurt after a disastrous encounter with Florence (Italy) airport. Tired, needed space to rearrange luggage etc.

Staff couldn't have been more helpful. Room was spacious, well-appointed, spotless and had everything we needed. Several good dining options. Quiet even though near airport.

We highly recommend this hotel for an airport-based stop-over. Frequent shuttle is a bonus.

Check the Elevator First

from A TripAdvisor Member
This hotel lacks good customer service for the price we paid. We stayed at this hotel just a few nights ago, and I experienced claustrophobia for the first time in my life when we got stuck in the elevator. Although we were rescued within 10 minutes, it seemed like the longest 10 minutes of my life. Thankfully the elevator phone worked. After our rescue, we were taken to our room where we were placed over the freeway noise, and the extra bed we requested and paid for ahead was not in our room. We were moved to another room with a bit better location, but still no extra bed. It was finally taken care of, but no offer of any compensation or apology from the staff.
Don't take the service elevator either. When we were settled in our room, we took this elevator which took us to a lower floor where we got stuck in the stairwell. All the exit doors were locked. A disappointing ending to an otherwise great vacation.

Only rate is 5 star

from traveller324
I was staying at this place during an international exhibition because all city hotels were fully booked. This hotel rated 5 star provides service of a 3 star establishment at highly exagerated prices. Beside the free shuttle bus to the airport which runs at 20 min intervals there is nothing recommendable at this place. Really disappointing!

Redneck Alert, Snobs only get service here.

from A TripAdvisor Member
Got there, in a rental Mercedes, at 730 pm Friday night, 3-31-06. To fly out to USA, next day. Porter was good with all luggage and "walmart" bags from EuroDisney. Check-in staff/front desk was quik, and they expected us from Reservation 4 weeks earlier (noted on computer we told them "late arrival"). Put bags in room and went to park car at Garage less than 1 minute away.($20 euros a night,about $24 US Dollars)
....then,,,,we try to get some food....We all come down to 1st floor,(me,ex-wife,18 yr old daughter,15 yr old son,) ask where the restaurant is,,,pointed in the right direction, we go down a hall, 830 pm, road weary, we need food,,,,go into 1st room on left, no receptionist,,,so we sit down. Oops, no go, receptionist shows up and says this room for "Lufthansa" board meeting people. cool. no problem, she did her job, we left to next restaurant on the left (inside the hotel),,,Receptionist there was quick to note , that her restaurant was for people with suit/tie and dresses for the women....

OK, she pointed to the OTHER restaurant,,,down a sidewalk,outside the hotel. Realize,this is not downtown.This WAS the last shot we had to get some food for the night. there are no "gas and go's" near here....

there was a buffet, in the 3rd/outside restaurant(under the cover of the main hotel)...we were quikly seated right beside the kitchen outlet. we did our buffet thing, (all food,even the fish, had a "horse radish"/rotten mustard taste to it,)the bread was good we all agreed, probably leftovers from the other 2 restaurants,,(notice all 3 restaurants have the same back/common kitchen) the wait staff had no intention of serving us a coke, my daughter graciously shared hers with me, after 3rd asking of waitress to bring me a coke. So disgusted I was with the service, and the seating by the kitchen for mostly "american" speaking people, I left no tip, which I did hear a hearty laugh from the waitress as I left paying my bill in full. Good Karma of the day came when my ex-wife, seeing my disgust, said, "but at the end of the day, she will still be a snotty waitress/hating her job/miserable attitude"...that goes for all the waitstaff in restaurants there, at that hotel.
...Next day, different Porter, helped with luggage back into the trunk of the Mercedes....Different front desk people also, were friendly.

Very relaxing stay

from JanBerlin
Due to our delayed SAA flight from Cape Town, we missed our connecting flight to Berlin and SAA provided overnight accomodation for economy passengers at the Steigenberger (C-Class stayed at the Sheraton).

Front desk was prepared for us SAA passengers and check-in took less than a minute (as did the check-out the next morning). We were given a sound proof non-smoking room (as requested) which looked recently renovated. The room was not exactly fancy, but spacious enough and had all the necessary features. Very nice bathroom featured a rain shower with a "star sky ceiling" made of tiny spots. Breakfast buffet was excellent and featured for example pear soufflé and plum crêpes. Only minor cons: mattresses were a little on the soft side for my taste, neon night lamps were very "uncosy" and breakfast restaurant staff were not especially friendly.

I would not recommend the hotel as a base for a vacation (as some reviewers apparently used it for and were disappointed), but hey, what reasonable person stays at an airport hotel when going on holidays? The place is certainly not 5 star, but as an airport hotel is delivers perfectly.

was allright

from A TripAdvisor Member
I usually stay here before flying back to the states on a morning flight. The shuttle bus is very convienient. I avoid parking charges by returning a rental car after I arrive at the hotel, gas station is right down the street between Hotel and airport. Also stock up there with beverages, sandwiches etc.unless you absolutely have to have a restaurant meal. Rooms are ok, soundproof, a/c works (not always the case in europe even in higher rated hotels)

t go if you expect 5 Star service!

from A TripAdvisor Member
I have so far only given positive reviews to hotels and this is one of the few hotels where I have to say it does in now way deserve its 5 star rating. I was stuck in the executive tower which feature normal rooms which are allready somewhat worn. While the overall features and amenities certainly seem 5 star the service def. is NOT.
My reservation was bungled up, they first refused to cancel a double booking which they did, not me. They don't offer valet and I had to scour the lobby myself for a luggage cart. They don't own their own parking garage and you have to pay in the garage instead of having it added to your bill. On the second night I dropped off the rental car in terminal II and wanted to take a shuttle bus to the hotel. The shuttle broke down at the terminal with hotel guests in it an the hotel was unable to provide alternate transportation. I then had to take the airport shuttle to terminal 1 and take the second hotel shuttle to the hotel. All in all took me longer than an hour to do all this. Good thing I had no luggage or a flight to catch! The hotel insulted me further by offering a drink coupon to console me after I complained about the inept service. Hardly 5 star service or convenience and typical German inflexibility! Stay at the Steigenberger Esprit instead, it has good rooms at much more reasonable rates and at least doesn't pretend to offer great service!

Top Local Tips for Frankfurt

Size Matters! When choosing a rental car that is... Unless you like an extra daily challenge, avoid the desire to select a larger car / SUV while visiting Europe. Most cars, and therefore, most parking spots and streets, are designed with small vehicles in mind. I had a small Volvo SUV on this trip because it was the only model available with English language GPS. One of the hotels I stayed at required the use of a self-service automobile elevator. The clearance in this particular elevator allowed only inches of room on any of the four sides of the SUV once it was in the elevator and also required much back and forth negotiation to get the vehicle shoe-horned into the elevator and parking space. Do yourself a favor and get the smallest vehicle that will hold you and your luggage.

Collecting your hire car at Frankfurt airport Allow plenty of time to collect your hire car at the airport. Once you've done the business upstairs, you may have to walk for at least 15 minutes to find your car. The underground parking garage is a maze and you'll spend extra time just trying to locate your car.

getting there The Steigenberger Airport Hotel has a van that circles the airport every fifteen minutes of so. We used in the morning to return to the airport. Our taxi fare to get to the hotel from the airport was only 5 euros.


Other names for Steigenberger Airport Hotel

  • steigenberger airport frankfurt
  • hotel steigenberger airport
  • Address: 16 Unterschweinstiege - Frankfurt - 60549 - Germany
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"Convenient" - Michael Jackson

"Wonderful Service" - Walter Hall

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