Mercure Hotel Flensburg

, Flensburg, Germany
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Mercure Hotel Flensburg

3 star

Rooms: 95

6 Norderhofenden - Flensburg - 24937 - Germany | (+49)461/84110
26 Traveller

Reviews - Mercure Hotel Flensburg

2/10
Internet booking - dont do it!
Submitted by: Peter J. Wiese in 28/04/05
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  • Traveller type: Business Traveller
I booked at the Mercure Hotel for 2 nights via the internet and have regretted it ever since. The regular rooms, according to the web site, seemed not to be available. In order to stay there, I had to book the much more expensive room overlooking the harbour. When I got there I was put in a frumpy room overlooking a sad, sad inner court yard with garbage containers filling my eyes. I assumed that my earlier request was filled and I got the cheaper room. When I checked out I had to pay for the expensive room. I protested to no avail. The receptionist told me the hotel is not responsible for the bookings on the internet and that all rooms are the same price and no I could not speak to the manager as he wasn't in yet. How is that for super service? I paid, went on with my journey and complained to Hotel Mercure on my return home. Some nice lady wrote me that she is so sorry as to what happened and that they are investigating. THAT WAS 5 MONTHS AGO! As far as I am concerned I won't even book with their affiliate Accore Hotels, even though I have had no problems in multiple bookings with them. For someone who spends 200+ days on the road, I don't need the hassle of poor, ignorant service.
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