Park Inn Cologne Belfortstrabe Hotel

, Cologne, Germany
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Park Inn Cologne Belfortstrabe Hotel

4 star

Rooms: 120

9 Belfortstra├če - Cologne - 50668 - Germany Hotel Website | | 0221 7721433
1 Traveller

Review - Park Inn Cologne Belfortstrabe Hotel

Poor experiences all round
Submitted by: Stephen G Jones in 24/01/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
I have stayed in about 25 different hotels across the world in the last 18 months, and this was definitely one of my worst experiences.

I have stayed here twice, in December 2005 and January 2007. The first time, I arrived at the hotel for a 2-night stay on a Sunday evening and discovered that I could not be issued with a hotel key because of some kind of systems failure. This meant that I had to get the help of a porter every time I wanted to get back into my room. This problem had not been rectified by the Monday morning.

Once I made it into my room, I then discovered that it was impossible to get any hot water!!! The absolute hottest that it got was barely above body temperature - you could leave your hand in the stream.

In other words, two of the most absolute basic requirements of a hotel, especially one that markets itself as for business travellers, were not met. I couldn't move freely to and from my room or have a hot shower.

The breakfast was very little better - the food was OK but the eating area was far too small, leading to some people sharing tables with strangers - again something a business traveller would not expect.

I can't say that the staff bent over backwards to assist with any of these things, either.

The rest of the experience was OK (bed comfortable enough, quiet and relatively convenient location etc), but because of the major shortcomings above, I checked out after one night and moved to Hotel Viktoria instead. Hotel Viktoria won't be to everyone's taste, with lots of steps around the entrance and no evening meal available, but you can get into your room without difficulty and enjoy a piping hot shower!

I tried this hotel again in January 2007 but, although the electronic key system was now working, all of the other problems remained (STILL no hot water). I didn't even stay one night this time.

In short, go somewhere else unless you like no privacy and cold baths!
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