We visited your hotel on 2nd of December and 6th of December (overnighted two nights). Your hotel is quite comfortable and located very well in downtown of Berlin. But we have not very good experiences of your breakfast and your breakfast room. How is it possible that your capacity of taking care of your customers in your breakfast room is something I have never experienced in my career or during my travels. On Sunday morning we tried at 8 o’clock to have breakfast, but It was quite impossible of queering hotel quests. We tries at 9 o’clock and the case was same. There was only one “servant” who tried to get used dishes out of tables, your breakfast room was like a battle field, food was too short, coffee was missing..... etc. Your service was out of any standard!.
On 6 th of Dec the situation was same, too many customers, food was missing, the food service was out of order....
Please could You go and see one morning the situation in your breakfast room and do something. Of......
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