Mercure Paris Tour Eiffel Suffren Hotel

, Paris, France
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Mercure Paris Tour Eiffel Suffren Hotel

4 star

Rooms: 405

20 Rue Jean Rey - Paris - 75015 - France Hotel Website | | 01.45.78.50.00
738 Traveller

Reviews - Mercure Paris Tour Eiffel Suffren Hotel

6/10
Four Star Location 3 star Hotel
Submitted by: Bob in 07/05/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Stayed at this hotel in early May. It was clean and comfortable but lacked any sort of amenity you would be used to in a four star establishment. No Coffee srvice in room-No consierge-no pants presser. One ironing board for many floors. Roooms small but that seems to be the case in Europe. After staying in the Hilton Metropole in London (a four star establishment)the Mercure was a considerable step down. The best part about the hotel was its location. a five minute walk to the Bir-Hakim Metro to the left-or a five minute walk to the Eiffle Tower to the right. Watch your final bill. Charges were added to our tab that we did not incur. This happened to several couples. It is either an outside person with a scam-or some problem within the hotel. Be aware at Check-out.
6/10
Four Star Location 3 star Hotel
Submitted by: Bob in 09/05/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Stayed at this hotel in early May. It was clean and comfortable but lacked any sort of amenity you would be used to in a four star establishment. No Coffee srvice in room-No consierge-no pants presser. One ironing board for many floors. Roooms small but that seems to be the case in Europe. After staying in the Hilton Metropole in London (a four star establishment)the Mercure was a considerable step down. The best part about the hotel was its location. a five minute walk to the Bir-Hakim Metro to the left-or a five minute walk to the Eiffle Tower to the right.

Historical Traveller Reviews of Mercure Paris Tour Eiffel Suffren Hotel

Location and Comfort

from Ruswalsh
Stayed hear for four nights over the Thanksgiving break as part of a package tour. The place is modern and impeccably clean. The rooms are small, but well designed. The service desk was helpful and spoke excellent English. Above average breakfast for a place of this type. The real attraction here is the location - two blocks from the Eiffel Tower and metro and yet on a quiet side street. Plenty of bistros, brasseries and pastisseries in the neighborhood.

Superb location in a truly great city

from JudeClichy
This was our second visit to Paris, but our first stay at the Mercure Paris Tour Eiffel Suffren. Paris was the fourth stop on our 2005 trip to Europe between September and October. Other stays included the Residence La Tavolozza in Positano, the Hotel Bernardi-Semenzato in Venice, and the Hotel Alimandi Vaticano in Rome. Also see my reviews of these hotels.

We had visited Paris in the autumn of 2004, and couldn't wait to get back. It's a truly beautiful city, with a magnificent urban design plan, thanks to Napoleon and Baron Haussmann, of course.

This year we stayed five nights at the Mercure Tour Eiffel Suffren, and found it to be a terrific hotel, with a superb Left Bank location virtually at the base of the Eiffel Tower near the Parc Du Champs De Mars. The hotel is next to the Paris Hilton Hotel. A minute away are the Australian Embassy and Japan Center. The hotel is 12 stories high, with some rooms facing the Eiffel Tower. Other rooms, including ours, had south and west views of Paris, and trust me, the view is just as wonderful. Our room was on the 12th floor.

On the 12th floor is the hotel's workout room with a great view of the Eiffel Tower and the Palais de Chaillot as you walk on the stairmaster or lift weights. It's especially fun at night when the Eiffel Tower's strobe lights start flashing each hour. The hotel also has a couple of computers in the lobby, but they are awkwardly located under a stairwell and more expensive per quarter hour than at one of the many Internet places around the city.

The hotel's pricing is in the mid-to-upper middle level range (depending on day of stay). A lot of businesspersons were staying here. The very excellent breakfast buffet may seem pricey to some. But the range of food items is extraordinary. There are croissants (of course), hot roast potatos, a variety of breads and jams (and a toaster), scrambled eggs, juices, coffee, tea, milk, bacon, roast ham, sausage, a variety of cheeses, deli meats such as salami, pastries, fruits such as peaches, pears, and pineapples, hardboiled eggs, yogurt (both organic and non-organic), and a Japanese-style chicken, mushroom, and rice soup, served in Asian-style bowls. It's obvious the hotel cares about its Japanese clientele. There's also a nifty little machine in which you can boil your own egg if you want it soft-boiled, especially for egg-in-the-cup. Cute little plastic cups are provided. You put your egg (brown of course) in a little rack and pay attention to it by keeping an eye on your color-coded handle. Never saw one of these before; very cool.

The hotel room was spotless and included a television, blow dryer, magnifying mirror, and mini-bar. For those who want to do their own ironing, there's an ironing room on the third floor, as well as full-service laundry from the hotel. The bathroom towels (wash cloth, hand towel, and bath towel) were changed daily. The bath towels were fantastically fluffy and very large. The hot water was hot in both the sink and tub/shower, although sometimes the water temperature fluctuated while showering. There is not a shower curtain, but instead there is a glass door that only goes across half of the tub to create a mini-shower stall. Not a complaint, just a note. Be careful of splashing in the shower. But there is a bath floor mat that's changed daily, too.

The sheets were clean and fresh and the room was cleaned daily. Housekeeping was courteous and the two women that we encountered who serviced our floor were friendly and seemingly happy ladies.

More often than not, hotel restaurants are average places to eat. Not at this hotel. The Harmonie Restaurant (where the buffet breakfast is also served) proved to be a real surprise. Maybe it was because food is so important in Paris, but the one dinner we had at the Harmonie was superb. The dessert, especially, was incredible. A mango tart with ginger sorbet. World class. The only negative side of this is that not many people seemed to be dining in the restaurant. Of course, all of Paris with its great restaurants is outside, but if I were you, I would consider eating there, especially on a rainy night. The restaurant staff was pleasant and professional. As noted, the Harmonie was a welcome asset.

The hotel's front desk staff was polite and also very professional. We never had a problem when asking a question. The only staff member who seemed less than pleasant - she always had a frown on her face - was the one who seemed to be in charge at night. I didn't get her name, but she was a bit stocky and had long hair. She needs to smile more.

Hotel neighborhoods can be great or iffy. What I loved about this hotel is that you really have two worlds. The River Seine is at your door as is the Eiffel Tower and the beautiful Champs de Mars park. I've included photographs of this, including a shot of the tower during the day right from the hotel entranceway. The hotel is located near Avenue Suffren, which has some news shops, mini-markets, other stores, but be forewarned, the restaurants know the tourists are there and the menu prices reflect this. The Suffren neighborhood includes a major bus turnaround a couple of blocks from the hotel.

My suggestion? Walk south from the hotel. When you exit the hotel at Jean Ray (the tiny block where the Mercure and Hilton are located), turn left at the sidewalk and go south towards the Japan House and Australian Embassy. You'll eventually get to Blvd. De Grenelle. Maybe a two minute walk. Right there will be the Bir Hakeim Metro (subway) stop. It's here that the #6 Metro runs. It goes from the Charles DeGaulle Etolle stop (the Arch Of Triumph), past the Trocadero stop (Palais Chaillot and the great view of the Eiffel Tower from across the Seine), through wonderful Paris neighborhoods including Montparnasse, all the way to the Nation stop, miles away. One of the stops in southeast Paris is Bercy. Hop off there to see the amazing Paris Arena with its exterior walls, angled at 45 degrees, and covered in - get this, real grass. Also near the Bercy stop is the new location of the Cinematheque Francaise, in an interesting Frank Gehry-designed building.

At the Bir Hakeim metro, begin your stroll down Blvd. de Grenelle. The overhead metro rails will be above you. The street is lined with shops and restaurants (even an organic supermarket) and its side streets offer wonderful stores, a post office, a camera shop with digital processing, fantastic cheese and take-out shops, markets, etc. If you only stroll about 10-minutes, you'll be at the Dupleix metro stop. It's here every Sunday that there's an incredible farmer's market with breathtaking food choices from amazing produce, to wines, to escargot, to cheeses, to olives, to foie gras, etc. Yes, those are plicked pigeons hanging on that pole. And fresh rabbits, too. Oh well. The outdoor market runs quite a few blocks under the El. While strolling through the market, it dawned on me that I had seen it before. Then I realized that the Food Network's fabulous Rachael Ray had filmed one of her $40-A-Day segments here and had bought some items for a picnic on the Champs de Mars at the Eiffel Tower.

On Blvd. de Grenelle (don't confuse it with Rue de Grenelle), I was always seeing this wildly bearded guy and his partner selling fresh raw clams and oysters. I chatted with him one day and got their okay to take a picture, which I've posted.

Also off Blvd. de Grenelle, near the Dupleix stop, is Pages Volantes, a fantastic book shop that specializes in old and rare and collectible editions. It's at 7 Rue Auguste Bartholdi, at Grenelle. Stop in and say hello to the two wonderful women who run it, Pascale and Liliane. Tell them Michael from America sent you. If you're into movies, on the other side of town (the Right Bank) is another wonderful shop, this one specializing in movie posters and movie collctibles. It's across the street from the Pagoda movie theater, which looks like an Asian temple. It's still showing films, by the way. The movie collectible shop is Cine-Images and it's at 68 Rue de Babylone. Jean-Louis and Alexandre run the shop. Also, give them a hello from me.

Paris is such a glorious food city that it's hard to choose a place to eat. For traditional bistro cooking, we love Cafe Hugo at Place des Voges in the Marais neighborhood. The once-funky Marais area is now filled with gazillions of tourists and upscale stores. But Places des Voges is still an incredible park and the colannaded buildings that surround it, including the apartment where Victor Hugo wrote Les Miserables, are amazing to look at. The long-standing Cafe Hugo is near the Victor Hugo museum. And don't be surprised when your waiter asks you for a light for his cigarette. Why else eat in an outdoor cafe? Or work, I guess?

For something different, try French-Thai at Phetburi Restaurant Thailandais, which is in our hotel's neighborhood right at 31 Blvd. de Grenelle. The woman who greets you and takes your order and serves the excellent food is warm and gracious and speaks French, English, and Thai.

The usual sights of Paris are astonishing and enjoyable enough, but there's nothing like going antiquing. Last year we hit the huge Saint-Ouen flea market. This year, we visited the Le Louvre des Antiquaires, which is an antique mall on the street running along the north side of the Louvre Museum. I gotta tell you, this was the most elegant antique mall I've ever seen. The shops inside the building were like little museums. Many of the shop owners were elegantly dressed. And some even smoked. Hey, it's Paris. The three-level mall had many shops devoted to a single thing. One sold only walking sticks, canes, and top hats. The very friendly woman who owned it is named Laurence Jantzen. There was also a shop devoted only to military medals - thousands of them. Another shop was dedicated to nautical antiques - globes, sextants, scrimshaw, maps, ropes, model ships, etc. The whole mall was utterly astonishing. There were classic vases and art deco lamps and superb paintings. And this being Paris, the mall had a bistro with a bar right inside.

I think the key to enjoying any city is to ride with the local residents. The Paris Metro is so interconnected that it's as if every corner is covered. Tourists can certainly get to every major sight they want to see. The bus service is very good, too. On the bus you get to see the architecture of Paris.

If there was one real surprise this year, it's how interesting the Picasso Museum is. A real treat with some of his most accomplished work. Biggest let-down? The Baccarat Museum. A tiny 7-euro rip-off that exists only to get you into the Baccarat glass showrooms. Most amazing building? The Art Nouveau brilliance of 29 Avenue Rapp, a small apartment building near Champs De Mars. Most restful spot? The great stretch of green that runs alongside Avenue Foch near the classic art nouveau-design of the Porte Dauphine Metro stop. No tourist hordes.

And each evening, we got to return to the Mercure Tour Eiffel Tower Suffren. A very good way to spend five nights in Paris.

Very good value for money

from A TripAdvisor Member
Very good value for money, great location, very good breakfast,
2 min walk from metro and train station, 4 min walk from Eiffel Tower, many many bistro around in walking distance for Dinner or Lunch.
21 - 23 m room with separate toilet from bath, TV, Mini Bar
Very handy the Ice machine and Iron they have for free on the 3 rd floor

Very good hotel do contact me for any help
Michail Raptis email: mopr@otenet.gr

Another Priceline mistake!!!!

from Siam-Orchids
Tacky hotel, terrible tiny room.

Reminded me of a sleeper car on the Bangkok-Nong Khai train in Thailand.

Good location after we got more familiar with Paris. It was our first trip so we did not know our way around. The area around the hotel was very nice and interesting but the room was nothing more than a mediocre place to sleep in a fabulous city.

Front desk staff was obviously overworked and not real interested in the comfort of their guests. But I also understand how some tour groups can get under the employees skin. I saw one tour group guest eating food that was on display. And when the waiter told het to stop, her tour guide started screaming at the waiter.

It was a good European Hotel

from A TripAdvisor Member
This was a good European hotel. The room was what you expect for a European hotel. The bathroom was great with an entirely seperate room for the tiolet. This was very convienent in the morning. Also, they provide nice big fluffly towels, which is appreciated after a long day of sight seeing. The staff at the reception desk was hit or miss. Sometimes you got someone very helpful, sometimes not. My husband and I stayed here with a tour group. We were greatful to have the guidance of the tour guide since there is NO Concierage at this hotel. If you are not traveling with a tour group and want advice about what to do and where to go you will not get it at this hotel. Overall the hotel was in an excellent location and only 2 blocks from the eiffel tower!

Decent Hotel, Nice Location

from Needinfo
We had no real problems with this hotel. The rooms are small, but not unbearably so. No shower curtain, so we flooded the bathroom and half of the room once. Never saw the gift shop open, but that was probably a good thing! It just lacked any real charm. It is what you would expect from an American motel like a Hampton Inn or something along those lines. We stayed here with a package tour, and there were several other tour groups staying here at the same time, so it was often crowded in the breakfast room (and the bananas were always gone by the time we got to breakfast). Overall, we liked walking "home" from the Eiffel Tower after visiting late in the evening, we found the front desk staff to be very accommodating of our requests and need for directions, but the hotel is just average.

2 star hotel, 4 star location

from A TripAdvisor Member
The Mercure is listed as a 4* hotel but the services and rooms are at best at the 2* level.

The good: Location

The bad: Understaffed front desk, No concierge, Unimpressive lobby/bar, Cheap furniture, No business center/intenet terminals, 25 USD for 2 hours of WIFI, Underequipped fitness center, Small rooms-even on the European standard, ONE ironing board for the ENTIRE 400 room hotel!

I have stayed at this hotel for a total of 4 weeks on business. I have yet to find anything good about it except for the location. The front desk is always so understaffed that they seem bothered with you when you are asking for directions, help with the metro (subway), colleagues room numbers, etc... The service is not great but probably not the fault of the overburdened employees.

Paris is definitely a city where you get what you pay for but in this case you won't be getting what you pay for. There is a Hilton right next door to the hotel that will cost you a few more dollars (about 30 USD) per night but believe me it will be worth your money to stay there instead of the Mercure.
In fact, the fron desk staff of the Mercure referred me to the Hilton to use their business center.

I have never stayed in any other European "4* hotel" with this shoddy level of service and ammenities

Excellent location

from Lukehead
Spent a week at the Mercure Suffren as headquarters for a small tour group. Three days were activities as planned by the tour, the remaining days were for us to do as we wished. For first time visitors to Paris we could not have asked for a better location. Tour Eiffel was literally out the front door yet we were not overwhelmed by tourist crowd or noise. Metro and RER stops were 5 minute walk at a liesurely pace.

Room was small but more than adequate - we weren't there to spend time in the room. Toilet in separate closet from shower/bath/sink made morning readiness routine easy by not bumping into each other in the smallish space. Good closet and shelf storage arrangement meant we didn't have to live out of suitcases.

Nice toiletries supplied by hotel. Very nice BIG, WIDE, fluffy towels. Good water pressure and plenty of hot water (sometimes sporadic hot.cold but quickly adjusted).

Breakfast buffet quite good, certainly plenty to choose from. Fresh and packaged yoghurt, fresh and tinned fruits, scrambled and hard boiled eggs, hot and cold meats, baguettes, croissants, buns, cheeses, several cold cereals, juices, coffee, tea, hot chocolate and once, hot glazed carrots. Had two dinners at hotel as part of group so cannot relate how food from menu rated. Group dinners were pleasant but uninspired. Service erratic - may be related to size of group (our 19 + several other small groups at one time) or early dinner time set to allow us to eat before concert time. However the night we ate early and service was slow/late, they did not charge us for our wine, a nice gesture of apology. Bar was very expensive - 18 euro for a martini and not made with premium liquor. From then on we bought our own bottle and got ice on the 3rd floor. Lots of good, reasonably priced places to eat in the immediate neighborhood.

Really liked the programmed elevators, never overcrowded, never a line.

The hotel location could not have been better!!!!

A New Years to Remember

from A TripAdvisor Member
My boyfriend & I spent 3 beautiful nights in a junior suite at the Mercure Paris Tour Eiffel Suffren and were extremeley pleased with the service, emmnities, and the ambiance the hotel had to offer. I would recommend this hotel to anyone, looking for a relaxing and comfortable stay, close by to all the sites & the metro. The staff was helpful, the room was beautiful, so remember you get what you pay for. Thanks for a great time!!

Decent hotel

from A TripAdvisor Member
Stayed here just one night. Decent rooms and courteous staff. Restaurant food was good but ambience was just OK - staff wouldn't check a family from germany with three deafening children at the next table (throwing napkins and playing cards and banging their forks on the table for an hour) which wasn't the most pleasant giving we paid $100 for the meal. We've stayed at the Novotel Tour Eiffel before and would pick the Novotel above Mercure.

Top Local Tips for Paris

If you have limited time, do tours and hitting only the major attractions A great way to hit the major sites / attractions is by tour bus or using a tour guide agency like Cityrama or Paris Vision (owned by the same parent company). They provide tour guides and tours in the language of your choice. We used Cityrama located at 4 Place des Pyramides (right next to the Louvre) for a lot of our tours. The tour guides spoke very good English and we really appreciated using a tour guide say for the Louvre because we felt we learned more about the exhibits we did see as opposed to just walking by and taking notice of a painting or hall. We used these two touring companies to see the Louvre, Notre Dame, Eiffel Tower, river cruise, historical Paris, etc. The tour buses are usually very comfortable and depending on the type of tour, either the transaltion will be done by a person in your language or they will give you earphones to plug into a sound system so you can hear pre-recorded information in your desired language.

Family Restaurant We found a dlightful restaurant that was a few blocks fom our hotel. 38 Eiffel is the name where we had excellent food at a great price. Friendly staff that even bought us a round of drinks. Not real touristy, as they had many locals dining. I would definately recommend. 5 stars

St severin if you feel like your money is getting low there are some very cute restaurants around the notre dame area around a church called st severin that are better priced then most.

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Other names for Mercure Paris Tour Eiffel Suffren Hotel

  • mercure tour eiffel suffren
  • mercure paris suffren tour eiffel
  • mercure paris
  • Address: 20 Rue Jean Rey - Paris - 75015 - France
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