Type of Traveller: Young Couple - Age Group: 31 - 40
Be aware!
We booked our 'napoleon suite' 3 weeks before arrival and we received the confirmation by email. Unfortunately when we got there, after a long trip, the room was taken by somebody else! The staff, totaly helpless, couldn't provide any resonable explanation to this situation. After keeping us at the reception for 1 hour they managed to find a room in another hotel (which turned out to be 3 star only and far from the centre). Trying to apologise they said they would offer us a bottle of wine next time we stay there. But there will be no next time.