Hotel des Arts Montmartre

, Paris, France
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Hotel des Arts Montmartre

, Paris
2 star

Rooms: 50

5 Rue Tholozé - Paris - 75018 - France Hotel Website | |
1181 Traveller

Reviews - Hotel des Arts Montmartre

Deceitful & Dodgy Hotel!
Submitted by: Anon in 11/06/05
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The practice of being shunted on to other hotels in Paris is alive and kicking at Hotel des Arts - interestingly no longer a member of Logis de France! You could well find yourselves in the shoes of many travellers before you if you book this Hotel. Do so at your peril! My son & daughter gave my husband and I an all expenses paid visit to Paris including the excellent travel provided by 1st class Eurostar. We arrived in Paris back in May for a 3 night stay. After carrying our heavy baggage from Gare du Nord and using the Metro we then walked to Rue Tholoze and to the hotel. On arrival we too were given the pathetic spiel about the 'new & inexperienced receptionist' and shunted off to Hotel du Mont Dore - this hotel being inferior and way out of Montmartre! The room we had was on the main road and for two of the three nights we stayed was very noisy and we had to sleep with the windows closed and therefore the room was very stuffy.
Alain and Caroline were unconcerned we had to change hotels and we insisted they provide us with evidence of their moving us to pass on to Eurostar. We are now pursuing a refund and Eurostar are investigating this matter. Come on Alain and Caroline, your old chestnut stories are wearing thin, think up some new excuses. I'm sure the British public with their strong sense of humour could conjure up a few for you! If you too, have had a bad experience at Hotel Des Arts, I would urge you to please complain. Hotel Des Arts MUST be brought to account and an end put to the deceitful and utterly unacceptable manner in which they are operating. Don't let your dissatisfaction go unnoticed, please help us in making potential customers aware of all these very dodgy 'scams', in the hope people travelling to Paris will think twice before leaving themselves open to yet more disappointment!!! We have heard that the owners of Hotel Des Arts have several hotels in Paris – could it therefore be then that this hotel alongside Hôtel Pavillon de Montmartre* with their undoubtedly inviting websites are indeed ‘flagships' perhaps, luring unsuspecting customers at the outset and catching them hook, line & sinker on arrival - bumping them off to some of their less desirable hotels in less desirable areas? I think so!!! For your information, according to the official website for Hotel Des Arts, Hôtel Pavillon de Montmartre is a sister hotel of Hotel Des Arts. Check out more reviews on this hotel - you will be amazed at the complaints that date back to 2003!!

Historical Traveller Reviews of Hotel des Arts Montmartre

Very good hotel located in Paris Montmartre

from richard7000
Very good place. The staff is very nice. See a next time.

Hello from Canada

from A TripAdvisor Member
Hello from Paris,

We enjoy a lot our stay at the hotel des Arts. The staff were very nice, you can get from them a welcome pack at your arrival where you get some information about the location: Montmartre. Our room were refurbished i think few months ago, the size is not what we know in Canada but it's fine. The have a lovely breakfast room on the ground floor. We will come back next year.

t go there

from A TripAdvisor Member
I had read the earlier reviews on this site and thought that those people had simply been unlucky and that overbooking must be a rare occurence. But having now been shunted elsewhere myself, having booked the hotel for last weekend, I now share the opinion that this is a regular plan.
I arrived on friday having spent the day travelling with a young child to be told that a new member of staff had made a mistake and double booked.The hotel had however as with other reviewers, made another booking for me elsewhere and one of their staff was on hand to take me there.What was described as a 5 minute walk away turned out to be 15mins by car.I would not risk booking this hotel again as they obviously do not honour bookings, and you have no say on which part of paris you end up staying in.


from A TripAdvisor Member
I too tried to visit the Hotel Des Arts in April, but never got to stay there.My wife and daughter were with me on a special 2 day Eurostar trip but when we arrived at the Hotel Des Arts, they blithely announced that they were full and had no booking for us. Subsequent to some very strong representations and my production of booking confirmations from "Travelnow" (aka hotels) they admitted that they had been given our bookings but claimed to have declined them. With gallic shrugs the reception clerk tried to simply dismiss us and put us on the street blaming the "" brigade for everything. More, and stronger, representations mysteriously produced a map to the Hotel Casino where apparently "by chance" there were the last 2 double rooms vacant (but we would have to pay again and argue for a refund later).We were not the only people having this problem, a lady who had booked with Eurostar holidays had also been "bumped out" and the Hotel booking clerk admitted that there were three other groups of people he would have to turn away.When finally we arrived at, and were booked into, the Hotel Casino we spent 10 Euros on an internet card to contact "travelnow" who of course, from the safety of the USA, and via the anonymity of EMAIL, blamed the hotel and refused to accept any responsibility.We were mightily upset that, despite having already paid “travelnow” via Barclaycard, we now also had to pay the Hotel Casino.To be fair to the Hotel Casino, they tried their best (and their Sunday breakfast was superb) but were a mile out of Montmartre (almost back at Boulevard Haussman) and their rooms were miniscule, the beds tiny and the water cold. We wasted much of our Saturday afternoon in the bookings wrangling and hotel move .... and then had to use taxis all weekend (we were only in Paris for 36 hours !) to get back and to, to the Sacre Coeur and Place du Thetre.Eventually “travelnow" have condescended to refund some but not all of my money and I am convinced there is a scam afoot here. They take bookings in the most desirable part of Paris, leave you without what you've paid for and everybody blames everybody else for a mix-up that is probably a set-up, kick you off to a lesser hotel and give only a partial refund. Instead of about £200.00 in compensation, for lost holiday time, inferior accommodation and taxi fares, not to mention an Orange wifi access card for the internet, I haven’t even got all the money I paid "travelnow" back. How in hell do I set about recovering my losses from an American internet company and a French hotel ??? Fortunately I paid by Barclaycard !!!! Meanwhile let everybody else beware both organisations.

Thank You For All see You soon!!!!

from A TripAdvisor Member
Thank you very much for my stay Very nice staff. Very GOOD rate. We like the location see you a next time in paris.

Good PLace to Stay

from A TripAdvisor Member
Very nice place. Very good rate for a two star hotel. the location is very good. thank you for all!

Is this a scam? Beware!!

from A TripAdvisor Member
Having read some of the other reviews on this site I felt strongly that I should add my own. I've stayed in this hotel twice. Once about 4 years ago when there were no problems at all. From that visit I can see why it gets some good reviews - it's clean, good value and in a good location. However, the second time I stayed in it (11/03) we fell foul of the 'relocation/overbooking' scam that seems to be operated by this hotel. When we arrived we were informed (in a v matter of fact way) that there had been a problem with the booking and that we had been moved to another hotel of equal standard very nearby. We weren't happy with this but went along with it as we really didn't have a choice. In fact the other hotel was not nearby (especially when you don't know an area) and the room was possibly the worst I've ever been in - truly horrible. On complaining we were moved back again the following day but our reception was hostile to say the least and we weren't able to check in until a certain time even though we should have been staying there from the previous day. This experience totally ruined our stay in Paris. When staying in relatively budget accommodation you maybe shouldn't have high expectations but a basic standard of service should be guaranteed. It seems that if you're lucky enough to have your booking confirmed (which you won't know until you arrive) then your stay should be fine. If, however, it isn't then your service will be appalling and your stay in Paris may well be ruined. In my opinion it's definitely not worth the risk.

hotel des arts in montmarte

from moonhead
I had booked the hotel des Arts in order to stay for 4 nights in November 2002 as part of my wedding anniversary celebrations. I booked it via Eurostar and got the 4th nights stay free. I chose this hotel due to its proximity to sacre couer and the place du terte, both of which are about 5 mins/10 mins walk away. i was not disappointed as the location was fabulous. there were lots of shops and cafes within a 500 yards radius, but the street itself was fairly quiet. Our room was overlooking the street and i spent my spare time relaxing looking over the balcony at the passers by. (one morning a man strollled by singing opera at the top of his voice and i witnessed some amazing driving as someone tried to park his car in a spot way too small and simply bumped the car in front out of the way until he fit his car in!) The hotel itself was clean and the staff efficient. I got the impression that it was a family run affair. Like most Parisians, there were few smiles on their faces, but they were certainly approachable and nice. I think that they appreciated my attempt to speak french. All Parisians do. Of course, the room itself was small, but then all hotel rooms in paris are tiny (unless you go to a 4* place). i would recommend this hotel to couples or singles who want a quaint hotel who will like to wander around Montmarte and its steep narrow streets. nb. the metro station, Blanche, which is near the hotel, is a stones throw from the moulin rouge and the many sex shops on boulevard de clichy so it might not be suitable for kids. Metro station Abbesses may be better.

Great Memory of a worderful stay

from A TripAdvisor Member
I'm coming at the hotel since 10 years. It's for me a very good hotel located in a very nice district which is Montmartre. The hotel is run by a family since 50 years and i don't think they overbooked the hotel. They take care of my complain every time. They refurbished all the rooms last winter and for the rate it s a very good quality. They have avery nice breakfast room on the basement.

Beware of Booking this Hotel

from A TripAdvisor Member
We booked 2 double rooms in this hotel on the internet for the night Saturday 17 April 2004. I received 2 emails confirming the booking. We arrived at 3pm to check in and were told there were no rooms and that the hotel had informed the internet company by fax. We were very quickly offered 'a hotel that they knew very well'. This hotel was completely out of the area we required as we wanted to be within 2 minutes walk of Montmartre restuarant and art area. We had no choice but to accept, as we had no idea where else to go. The internet company claim the hotel did not inform them. When checking in at the Hotel Casino (recommended by Hotel Des Arts) we spoke to another couple who were also sent there by the Hotel Des Arts as there 'was a mistake'. In view of another comment posted on this site complaining of the same thing, it is in my opinion that this hotel deliberately overbooks to ensure they have full bookings but have other hotels on 'stanby' to take the 'overspill' of clients should they all turn up. This is clearly an ongoing scam so please do not book this hotel unless you are prepared to stay in another.

Top Local Tips for Paris

carte orange is great we were fortunate to arrive on monday and leave sunday so the carte orange covered our entire trip. by getting zone 5 we used it to anf from the airport as well as all transport in Paris (what a great metro system!) and also used same pass for 2 trips to Versailles. On my first trip to Paris I spent $60 for a half day tour of Versailles. This time we went there twice vurtually for free since the Museum pass covered entry and carte orange covered transportation.

Pack light unless you've got the money for a $80 taxi ride to the airport The metro is great but if you've got lots of bags or a heavy bag, forget it! Unless you're with a very strong guy willing to carry your stuff and his. There's not too many elevator access in Paris for hotels and the metro. Lots of cobblestone streets so I would recommend a backpack and comfortable shoes. Unless of course you've got the money to catch a cab everywhere.

Inclusive Try and buy all in with travel you seem to save alat in Paris which is not generally the case in Europe.


Other names for Hotel des Arts Montmartre

  • hotel des arts paris
  • hotel des arts
  • des arts paris
  • des arts hotel
  • Address: 5 Rue Tholozé - Paris - 75018 - France
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