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| Submission date: 2006-07-12 - Date of Stay: February 2003 |
| Submitted by: Saif - From: United Arab Emirates |
| Type of Traveller: Business Traveller - Age Group: 31 - 40 |
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| Cheaters |
| I booked a club room at the concorde La Fayette. When I arrived, i checked in at the Club disk. The told me that my room will be on the 14th floor. I told them that the club rooms starts from the 15th. they responded that they added the 14th floor to the club levels and they only have a problem with the Club elevetors that dont stope at the 14th and i had to use the regular elevators untill they solve the problem. When I got into the room I found that THE ROOM IS A REGULAR ROOM (NO WORKING DISK, SMALLER SIZE, NO EXTRA PHONE, NO CLUB FURNITURE AND DECORATION, THE ENTIRE 14TH FLOOR WAS NOT FURNISHED AS A CLUB FLOOR. THE ONLY THING IN MY ROOM TO INDICATE THAT IT WAS A CLUB ROOM WAS A BATH SET WRITTEN ON IT "LA FAYETTE CLUB". I asked an American lady living at the same floor wether her room is a Club room, she replied that her room was regular as what the whole 14th floor room seemed to be. When I complained to the duty manager.. well.. you can guess the rest..he was typical "FRENCH". I sent a complain letter to the chain's manager. I got no reply (no letter, no phone call, no email, no apology of any sort) ..he seemed to be typical "FRENCH" to. |
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