Apollon Montparnasse Hotel
, Paris
Reviews - Apollon Montparnasse Hotel
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Young Couple
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Large Group/School
I had been organising a week long trip around France for a group of 14 people, some of whom were not keep to share a room, hence the necessity for 10 rooms.
After a long day on the road we arrived at the hotel at 9.30 pm only to be informed that they only had 6 rooms for us, even though they had confirmed 10 rooms to me via email and this had been secured by credit card.
As I speak a high level of French I attempted to get some answers as to why we only had 6 rooms from their receptionist. He was adamant that we had only reserved 6 rooms and it was only until I showed him the email confirmations that he conceded that there had been an error on their part.
The problem was further compounded by the fact that they were fully booked for the evening. The only option left to us was to force 12 of our party to share the 6 double rooms and to find alternative accommodation for the remaining 2 people.
The receptionist made a few phone calls on our behalf and was able to find a room at 120 Euros in the same neighbourhood. This was fine, but as this room was 31 Euros more expensive than the room that should have been available to us at their hotel, I asked them to refund the 31 Euros difference. The receptionist refused to do this as he claimed he did not have the authority to authorise such a transaction so I asked to speak to the Manager. I was told that he was not available as he had left the hotel. I requested that we telephone him to get authorisation which should not have been too much of an issue as it was only 9.30 pm.
The receptionist told me that this was not possible and that he was not going to telephone his boss.
We were left with the group split into 2 and having to pay more than we had anticipated for a room with no guarantee of a refund.
We discussed the possibilities amongst the group and to our astonishment, the receptionist who spoke good English, sat behind the counter smirking and at one point was laughing openly at us as we discussed how we had been treated. To say I was disgusted at his conduct doesn't comes close to describing how I was feeling.
He would only say that he could not authorise a refund and that we would have to discuss this matter with the manager in the morning. In my opinion this was completely unacceptable.
The next morning I returned to the hotel to rejoin the rest of my group and to discuss the refund with the manager. Unfortunately has was not available, but the receptionist (a different one this time) asked me for a credit card number and explained that they would refund me the difference between the two rooms.
I was also very surprised to see that they had ripped the page out of their guest book on which one of our party had set out our complaint the night before, even though it was written in a very fair and unbiased manner.
It is now over a week later and having returned to the UK, I have not had any refund. Furthermore I have also not had any response to the various emails I have sent to the Hotel Apollon regarding the refund.
Avoid at all costs.
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Historical Traveller Reviews of Apollon Montparnasse Hotel
Good budget hotel
from bch1975Great little hotel - Apollon Montparnasse
from bud001The staff are very friendly and are fluent in english, which helps those travellers who are pretty tired after 25 hours on a plane. Staff are very helpful, and can make restaurant reservations for you. Breakfast is available downstairs, but go to one of the local bakeries for some beatiful Parisian pastiers.
You are close to a a self service laverie, many bakerys and bistros. Please remember that if you come here expecting 5 star luxury at 2 star prices, you will be disapointed. But what you do get is a comfortable, clean room, friendly service and a great location that is close to all modes of transport.
I would highly recommend the Apollon Montparnasse to individuals looking for a comfortable and good value place to stay in Paris. I would stay at the Apollon again when I return to Paris.
clean, friendly and great location
from parisisformeThe rooms were clean and it is an excellent price for the quality of the hotel. I would recommend this to anyone on a reasonable budget looking for a guaranteed great hotel!!
Friendly staff, Get what you pay for
from 123sunshine123It was raining during our trip so there was a bit of a leak from the 2nd floor (3rd floor in the US) to the 1st floor outside of some poor ladies hotel room.
To be completely neutral, it was great. But for me personally, I will be upgrading to a hotel with more stars.
Wonderful Stay, Great Budget Minded Hotel without Sacrifice
from ts1fsuhandy hotel for metro.
from wafarinNot having stayed in any other hotel in Paris I did not have anything to judge it on, but if we went again i think i would look around first.
Wonderful Place to Stay
from jennifer8302Quiet, Parisian, and off the usual tourist paths
from catenaireMy single room looked onto rue Pernéty, which is a fairly quiet street for a big city. My private bathroom was split between one small side room with WC (toilet) and another side room with sink and shower with glass door. It was one of the largest and cleanest single rooms I've stayed in in Paris; I tend to stay at places at the lower end of the price range with shared bathrooms and such, so this was very nice. I didn't watch TV much, but they had a small flat-screen with a couple European cable channels. Most importantly, the bed was comfortable and firm.
I did make use of the wireless Internet which was great to look up details on various sights and hours for stores, and to email home instead of calling. I also had breakfast each morning in the charming stone arch-vaulted basement breakfast room, for convenience; it was a standard Paris hotel breakfast, with a hot drink (coffee, tea, or hot chocolate), a basket of bread and croissant, and an area to help yourself to yogurt, cereal, juice, ham, cheese, and butter cake (like a pound cake). The croissants were not the best I've had in Paris, but then an "artisanal" bakery is the best place to get a croissant.
Like many older buildings, there isn't a lot of soundproofing, and generally it was pretty quiet. I did hear someone snoring rather loudly in the next room, but I slept fine. But honestly, you'll probably need to stay in a cookie-cutter newer cement chain hotel to get perfect silence.
The hotel is one block from the Pernéty metro station, and is also an easy 10-minute or less walk (without luggage!) from Montparnasse train station and its nearby shopping mall and hustle and bustle. There are small restaurants, bakeries, and grocery shops in a 1- to 2-block radius, a post office branch and ATM next door, and a great spot to watch trains come and go from the station just 3 blocks away (with park benches!). I discovered a biking/ped trail that runs south from that area, too, past several small parks. The neighborhood is newer construction apartment buildings and not "old" Paris in its look. It seemed safe at all hours of the day and night.
I would definitely stay here again, especially if attending the film festival, and would recommend it to those who need to stay not too far from Gare Montparnasse but want something quieter.
Excellent hotel. Great Location
from soundguyMelbourneIt just got better from there.The Metro station is 30metres from the hotel and you have everything you need within 5 minutes walk.The hotel is wonderful and staff are the best .I will be staying here when I return to France next year.
Wonderful People
from sock2meTop Local Tips for Paris
Watch for big Metro transfers! The Metro in Paris is not know for its accessibility to those with mobility impairments or those with large suitcases. Beware of transferring in large multi-line stations such as Gare du Nord, Chatelet-les-Halles, and Montparnasse-Bienvenue, or transfers between the metro and the RER (suburban trains, including those to Charles de Gaulle airport) which often involve descents into the bowels of the earth. There will be stairs, broken escalators, and ups and downs and long endless winding hallways. Some lines are closer to others, and if you know you'll be taking a certain route, especially if you have a transit pass anyway, you might consider a dry run the day before! Plus it's fun to see things when you're NOT stressed. Another tip if you're on your way to the airport--you can buy (but don't mix it up with your regular metro tickets!) an airport ticket in advance, like the day before, to avoid lines, lunch and other breaks, strikes, etc.
Get out and Explore My best advice is to rent a car and take day trips out of Paris, it was the best thing we did. People are friendlier and there isn't a constant need to be guarded from pickpockets and pan handlers. The countryside is beautiful and there are many sites that should be seen, Mont St.Michel, the Scriptorium, etc.
metrofication Use the metro it rocks
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Other names for Apollon Montparnasse Hotel
- apollon montparnasse paris
- apollon montparnasse hotel
- Address: 91 Rue de l'Ouest - Paris - 75014 - France
"Bargain" - Paul
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