Hotel Club Le Viking
, Morzine
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Family Traveller
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
- Age Group: 31 - 40
- From: France
- Traveller type: Young Couple
Complained to duty manager, vacated the room for the day as he said he would clean it, he didn't. Next day looked for the rep but found the hotel manager and he looked at it, apologised for duty manager, and said he would give the room a deep clean. He didn't.
On both days my partner was ill (stomach) and we spent most of the time sitting in the bar area because we thought they were sorting the room. Room was eventually cleaned but only after 3 days of complaining (speaking to two managers, two reps, and two members of cleaning staff) and eventually losing our patience.
Getting an official complaint form from Rep was also hard work, again had to request several times.
Staff lacked direction and were not fully trained or motivated to deliver any customer service they were more interested in clocking on and off. One of two fire exits on floor three was locked. This was because it was used by staff to go up and down to their living quarters and could be very noisy in early morning.
Food was good but general cleanliness in dining area was not. Cups dirty and plates greasy. Lack of tablecloths due to broken driers (second week in ski season). Pool was cold for 3 out of 7 days.
I could go on and on as this was definitely our holiday from hell. Despite being on numerous holidays (4 on average a year) this is the first time had to complain and when we did it only added to the frustration. There was a general lack of care/concern for customers.
- Age Group:
- From:
- Traveller type: Family Traveller
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Family Traveller
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Family Traveller
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
- Age Group: Under 18
- From: United Kingdom
- Traveller type: Young & Single
The hotel its self was situated halfway up a slope, which was ideal for the members in my group who where trying to get to ski-school, as last year we had to walk 1/2 mile which was hurrendously stressfull for the parents of those who would moan, and refuse to carry their skis!
Being 15, i was the eldest child in my group, but i hoped to make friends with other guests in the hotel my age, but there wasnt which was a bit disappointing for me. it turned out that my family were much better company for me than i expected!!
The pool was absolutely freezing, as the heater was broken and apparently had also been broken the previous week. This was no problem for us though, as all of the children (and the few adults who actually went in) found the cold water refreshing after a hard day of skiing! I creeped into the sauna with my mum it was lovely and warmly refreshing! The only downside there was, was that our hot water would not work after about 5:30 pm - luckily my mum and dad's room on the same floor was working, so my family of 5 would take turns. It was a laugh!
The evening tea (i dont know what it was called) was lovely and refreshing after a hard day of skiing - there is no bread nicer than french bread! The cake often ran out before i got to it - although i didnt mind - i was happy enough with a french stick and lump of butter! The breakfust was plentyful, and the evening meals were delicious I always looked forward to reading the menu!
The resort was absolutely amazing - we only actually did ski at morzine for 2 days, as the snow quikly melted with the alltime high temperatures. This was not a nuisance though, as it only took 20 minutes to get over to avoriaz, and we could see how amazing the runs would be if they were covered in snow! I suppose avoriaz was pretty buzy, but my group did not really mind - we were just thankful that we didn't have to travel in a bus for an hour everyday to get to snow!
The reps could not have been more helpful. I witnessed that WhizzKidz' was an excellent creche, run by lovely people.
The staff were absolutely amazing - always asking wether i had had a good day, etc especially ELLIE (who managed to keep the un-controlable children within my group under control) and MARC HOWAY (who i was great company, and I was always delighted to talk to). I didnt really get to know anymore staff very well, but they all seemed pleasant and polite - and there were also a few fit boys i could look at!!
The boot room was absolutely tiny, considering there were 220 (?) people staying in the hotel. We learned not to get stuck in the ski-school rush hour, and after that we were fine for the rest of the week often taking our ski gear up to out rooms.
The evening entertainment was brilliant - snowzone at 8pm for the kids, and then a quiz followed on by a disco each night. Cheeky Charlie and Ian were lovely and entertaining!
On the last morning, my two sisters and i were up at 5am. We watched our luggage be taken down to the lift by fit boys on jet skis (aka, Luke!!). We were the only people down in the restaurant for atleast ¾ hour, but we were happy enough talking to Sarah* who was awfully friendly. I didn't know who the manager was until the last 10 minutes of my stay, when he walked my group and I down the slippy ice, to the lift we were to get on (this was very nice of him to do so).
I loved every minute of my stay at Le Viking, and I am now forever begging my parents to book for next year!!
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
Read 86 additional reviews of Hotel Club Le Viking at TripAdvisor.
Want to see more hotels? View all hotels in Morzine
Top Local Tips for Morzine
Gondolas down into Morzine The gondolas only run after 8pm on Sat Tues and Thurs so book your babysitter in advance!!
Bus to Avoriaz Take the Morzine-Avoriaz bus to the telecabine at Avioraz, bus route A. Free bus to ski in Avoriaz area. Bus arrives and departs every 15 mins. Bus stop is across from the Pleney lift/L'equipe hotel in Morzine.
ski hire Not sure how true this is but we were advised that the crystal ski hire shop is the other side of the town, so we declined to hire from them and got ours directly as you get off the cable car.
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"Great Food and Friendly Staff" - Julie
"Great location and friendly staff" - Jacky
"Great for kids" - Philip
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