Hotel Mariette Pacha

, Marseille, France
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Hotel Mariette Pacha

, Marseille

Rooms: 21

5 Place du Quatre Septembre - Marseille - 13007 - France Hotel Website | | 04 91523077
15 Traveller

Reviews - Hotel Mariette Pacha

1/10
charged for room paid in cash 1 week after we left
Submitted by: Kay161616 in 02/11/07
  • Age Group: 26 - 30
  • From: Canada
  • Traveller type: Young Couple
We arrived at the hotel very late on Sept 11, therefore, it would have really been Sept 12. We said that we wanted to pay for our room for both nights at that point so we would have to worry about it. Our confirmation stated it was 170 euro (85/night) for 2 nights but we were charged 172.18 euro (86.09/night) because of the city tax. We paid the full amount. On the 13th of Sept we left and handed in our keys. We left our bags in the hotel after we checked out to see a bit more of the city. At no point did anyone mention that we owed money.
I received my creditcard statement the following month and saw that there was a charge for one night at the hotel. I phoned to find out what happened and all I was told was that I didn't pay for both nights. I explained the situation and asked why they would have let me leave without asking me to pay if I had not. They said they must have made a mistake and entered my cash payment of 86.09 for 2 nights when that is the price of one. I said that was wrong for i had made a cash payment of 170 euro -- the mistake was that they entered the wrong amount. Unfortunately I do not have my receipt. I threw it out not thinking there would be a problem for I've never had a problem like this. The hotel has no record of me signing for the room -- obviosuly not if i was charged for my stay on the 13th on the 26th of Sept. They will not credit the money to my card.
BE VERY CAREFUL IF YOU ARE TO STAY HERE -- THEY MAY OVERCHARGE YOU!!!
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Top Local Tips for Marseille

Marseille Travel Card When visiting Marseille, buy a RMT Travel Card. 4.50 Euros for a day, or 10 Euros for three days, they make getting the bus and Metro so much easier. Marseille is quite a hilly town so it is easier to get the bus to the main sites. With the Travel card you don't need to worry about always having change. To purchase, use the computer terminals at any Metro station, purchase from the bus driver with correct change (or as close to) or from any newsagent with the RMT sign in the window.

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