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| Submission date: 2006-03-06 - Date of Stay: March 2006 |
| Submitted by: Brendan - From: United States |
| Type of Traveller: Weekend Breaker - Age Group: 18 - 25 |
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| Rude and misleading family run hotel |
| I reserved a room at Les Flacons through Courchevel's central reservations. I called the hotel directly a day later asking if it would be possible to add a third person. I was informed over the phone that we would be put in one of their suite rooms and the third person would cost an additional 20 percent. Upon arrival at the hotel in the morning, I was again told that we would have the suite once it was cleaned. Upon returning that afternoon from the slopes, everything changed. We were told that the suite was no longer available and that the third person in our group had to pay full price for a second room (as opposed to 20 percent more and in a suite). After asking what had happened and expressing frustration, we waited for 2.5 hours until finally the owner showed up at the hotel. He was extremely rude to me and even insulting. His excuse was that the verbal guarantees given over the phone and in person that morning were not binding because "words can be ambiguous". I am disgusted by how the situation was handled. Zero sense of customer service all weekend and tried to get every Euro he could. Stay away form this hotel!!! I enjoy skiing in the Trois Vallees, but will never again stay at this hotel. If you do, make sure to get everything in writing because the owner is deceiving. |
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