Hotel Les Gourmets Et Italy, Chamonix Mont Blanc, France

 

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Hotel Les Gourmets Et Italy, Chamonix Mont Blanc

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Rating

1.0/10
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Official Contact Details - Hotel Les Gourmets Et Italy

  • Address: 96 rue de Lyret - Chamonix Mont Blanc - 74400 - France
  • Phone: 04 50 53 01 38
  • Email:
  • URL: http://www.hotelgourmets-chamonix.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 37
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"Despite the hotel looked lovely at the start, the 2nd day money (200 euro) was stolen from our..."

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Reviews - Hotel Les Gourmets Et Italy

1 review (Showing 1 - 1)
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Rating:

1/10
Theft from rooms - terrible reaction from management
Submitted by: Koen in 01/23/09
  • Age Group: 31 - 40
  • From: Netherlands
  • Traveller type: Adventurer
Despite the hotel looked lovely at the start, the 2nd day money (200 euro) was stolen from our hotel room. (Ofcourse we should have known better and never leave valuables in your room, but we where trust giving (and dumb) and where going to ski Vallee Blanche so didn't want to carry all around.) For so far no major issue, these things happen. The bad thing was the reaction of the management, being extremely defensive. 1. "If you travel around the world, you know this happens" 2. "You should have left it at reception" (they happen to have a safe) 3. "I trust my staff" 4. "We have so many people claiming stuff, you could tell me you had one million euro's in your room...." I was absolutely astonished... Being told off where I at least would have expected some sympathy and some sort of feeling responsible what happens in your own hotel (I talked to the owner Mr Eric Pantalacci). I didn't ask the money back, I just reported a theft in his hotel... He even walked away from our (absolutely decent) discussion. I asked him what I should do if he didn't want to take it up seriously, go to the police? He told me to do so, so that's what we did. (Police, who were extremely friendly, did go along to talk to the staff). He talked to his staff next day (after asking him several times), the result was that it couldn't have been the staff since they where not allowed to look in drawers. Right. If you need to go here, really do watch your belongings.... Especially reaction no. 4 gave us the feeling more goes missing in this place (the manager said himself that you even have to leave your camera at the reception, for so far trusting your own staff).
 
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