Intercontinental Carlton Hotel

, Cannes, France
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Intercontinental Carlton Hotel

, Cannes

Rooms: 338

58 La Croisette - Cannes - 06400 - France | 33 (0)4 93 06 40 06
369 Traveller

Reviews - Intercontinental Carlton Hotel

Historical Traveller Reviews of Intercontinental Carlton Hotel

t Go In

from A TripAdvisor Member
My Husband and I booked to stay at the Carlton for 8 nights in September - what a mistake. We have travelled to the South of France on many times and thought we would give the Carlton a go so to speak, the Hotel does as previously mentioned by another guest STINK....... Not only by the way of smell every where but also by the general state of the rooms, public areas, beach and attitude of staff. We checked into a Sea View room which was tiny and tired and smelled terrible. The beach is small and beach menu uninspiring. The breakfast is poor and please don't expect a smile from any member of staff. In general the Hotel looks fantastic from the outside but the interior and the service levels of the staff are terrible. We checked out after 3 horrible days there and checked into the Hotel Martinez for the remainder of our stay; this is a totally different Hotel, great Sea view rooms, friendly efficient staff, great beach and great, great food. Cannes is truely amazing the Carlton Hotel is not, don't stay there unless you like the stink of sewers and the service to match.

stinky room (smells) and nasty manager

from A TripAdvisor Member
For 3 nights we stayed here. We reserved the upgraded suite with a Sea view through AMX platinum services. The room granted to us had carpets which were dirty and the view was of the garbage collection at the back. But the most absurd thing was the smell. I rang the front desk immediately to ask for housekeeping service. There was one very nice man who wanted to give us great service. His boss however did not. In front of me, He said to him in French. "Give them the room on the 2nd floor, I don't know them." So we knew immediatly that we were in a hotel where the Manager has a policy of something akin to "Only treat the rich and famous with the good service".
When we got to the beach they said we had no reservation and couldn't get a lounge for the next 3 days. When one of the beach boys recognized my husband, we finally got seated.
The spa is missing in charm and cleanliness. No hot tub. No pool. No sauna. and very few work out machines.
Housekeeping was very kind and quick. However their work at masking the smell in the room was not sufficient. When we returned later in the day, the whole room smelled of sewer. It must have been something in the walls. Again we rang the front desk. "so sorry madame, there are no other rooms available in your price range"

Mind you.. we had just spent 650$ a nite for this room with our platinum card and were fresh from a 2 week stay in a villa in St Barths and a week in Eze Village's Chevre'd'Or, (Which I highly recommend).

Finally, day 2 when the smell was at it's worst, the management responded. They sent fruit and champaign. The one nice guy at the front desk tried to help as best he could.. but it was like too little too late.


from kcwkcw
I have read all the reviews. Pls read mine. I give good advice. Went there for 3 nights in the end of Aug. I got an internet "deal" on the hotel website. For 270 Euro, a standard room including free breakfast. When we arrived at 10am, they told us they would give us the room at 11am, early check-in which was nice. They gave us room 401 - (avoid all 01 rooms) right by the elevator. I have heard how beautiful the rooms are and i was very, very disappointed in the room. Ugly whicker headboard, decent bathroom, cheap sheets, ugly lamps; looked like a courtyard marriot at best. But i didnt complain right away (which the hotel said i should have). That night i complained a women at the front desk, she rudely said no and looked down upon me for getting having the "cheap" rate. I was almost in tears. The next day I went to THomas, at the front desk. I explained the room situation and he offered me another room, upgraded it too without charging us. He was so nice, the short haired women at the desk was not So we moved to the new room and it was elegant- beautiful bedding and bathroom. The softest slippers i have ever walked in. Now our trip was just beginning! You do need to reserve the beach loungers before arriving. The best ones to get is on the pier, but they are about $80 each. Such a scene. For less $ you can get on the beach which is good too. (the only reason we were able to get a lounger ont he pier was it was cloudy) The beach restaurant is AMAZING. Pizza, salads, sandwiches, bread and Ott rose wine so good. Expensive (single pizza is 20 Euro, champagne 20E a glass) but delicious! And great people watching. You should reserve a table by the ocean for the views and the breeze (instead of being put in the middle of the restaurant, which is nice anyway) We ate there every day. The other amazing thing to do is eat at the buffet in the morning (ends at 11am) Sit outside. Great food - eggs, meat, fruit, cereals, cheese and all you can drink Moet!! with fresh peach juice for bellinis or oj for mimosas. You can pour it yourself. So yes i started my day with a bellini everyday at 10am! Such a great breakfast. It cost 30E per person, but we received it free with our internet rate. We ate so well all day by dinner we just walked the town and found a casual dinner, which werent so great. A good street to go to is at the end of the main road, La Croisette. (when leaving the hotel, take a right and its about a 15 min stroll) Its an uphill street called St. Antoinette (something like that) The street in very narrow with restaurants on each side of the street. Cute. By the time we checked out, it was sad, it felt like our special home away from home. Just a warning, if you are a women checking in or asking for something, go to a man. (and vice versa) Thank god for Thomas at the front desk. Concierge were just ok, but they did follow up with a call the next day to see how the restaurant they recomended was. The only other hotel that i saw that was nice was the Majestic. But i didnt get to see a room. I think the carlton is the best and their food is to die for! We ended up getting engaged on this trip and i am still walking on clouds. What a perfect place. I love Cannes and the Carlton.
Oh, just to give you an idea of how much the bill was - 3 nights with a 270 Euro rate, free breakfast twice, 3 big fun lunches with wine, a few waters from the mini bar, 1 day of renting 2 loungers, drinks in the bar at the hotel on two nights - all charged to the room: 1600 Euro. (I actually thought it was going to be more $) Pls write me if you have any questions.


from A TripAdvisor Member
The service is slow and shows disrespect to follow and fulfill orders, unless one looks like a million bucks (hypocrites!), the room amenities are for their price (500-900 euro) somewhere between 3-star and 4-star hotel. This hotel seems to care only to very obvious rich, noble, celebrities, and oil sheiks from Arabia. Everybody else is nothing & nobody to them (at least this is the impression I got here from 6-day stay). Also this hotel claims to be recently renovated but I highly doubt it as the only new item was a new wide-screen flat TV set and computerized mini-bar (which immediately charges one's acct. upon taking anything out of its slot). Very spartan furniture in standart room. Cabinets and closets were all beaten up and scratched from years of use, with visible yellowing white paint. The bathroom had very poor lighting layout which made it unable to see one's face from each side at any given time (think the pain of shaving or make-up!). The plumbing pipes were making loud whining noise all day long, quite able to wake me up at any given time in early morning. Bathroom sinks were ancient and had large chunks of porcelain chipped away, and it was difficult to get to toilet seat due to oversize bidet blocking the access.

No swimming pool on the roof, in rooms no slip-ons, no ironing board, no slackers press, no mouthwash, no shoe-polishing machine, no ice buckets, no pens, no itinieary (letterheads, envelopes), no radio, really crappy TV signal with appx. 25 euro stations (Fr., Ge., some Eng.) and another appx. 20 channels of arabic TV, mostly Allah prayers or some of the lamest arab soap operas I have ever witnessed). Every single little stupidest thing one had to order via room service, with hefty tips expected. (I take such thing for granted in now-a-days 5-star hotels!)

This hotel is pretty much catering mainly to Arabs & The Obviously Rich, then the rest of the world. I'd better suggest Hotel Martinez (2nd biggest hotel on the Boulevard), or Noga Hilton...

Nice outside facade but relatively empty interior with "worn-out" feeling. I believe this hotel has seen its better times past it. They should modernize and remodel it using technology "house-within-a-house." I have seen some results world-wide and they're marvelous!

Vive la Croisette!

from monsterdog
We had the good fortune of spending one night here free of charge thanks to all the point we accumulated through the Priority Club.
We knew that the hotel was going to be spectacular from all the reviews we had read and we are happy to say they didn't disappoint! Quite often these grand old hotels can be snobby and stiff, but the Carlton had a very hip and happening vibe about it aswel as being a magnificent old building with superb decor!
We were allocated a double room on the side, so not with a view, but as it was for free what do you expect?!?! The room was very comfortable, especially the bed with luxurious bedlinnen; the green marble bathroom was splendid with all mod cons.
The service was perfect and the same level throughout.
One word of advice; It does help to pre-book a table for lunch on their beach restaurant as it is very popular and they don't keep spare tables for their hotel guests. I agree that it is a shame they charge hotel guests to use their beach sun beds, however it is the same for all the other hotels too on the Croisette.
We enjoyed ourselves tremendously and are definitely planning to return on a proper break, only next time we'll definitely have to foot the bill!

Great hotel

from A TripAdvisor Member
Spent 2 nights at the Carlton this past June. The exterior, lobby and all common areas were everything that we expected. The staff were friendly and accommodating. We were even upgraded to a larger suite as it was our first visit to their hotel. Our room was large and our bathroom was wonderful with 2 sinks, bathtub and shower. The only negative things about our stay was that the fitness centre was not all that impressive. Half of the cardio machines were out of service and the decor was very plain, which was not reflective of the rest of the hotel. The fitness centre was also very warm, making it difficult to stay too long in it (although that could also be a good excuse to not exercise on your holiday). The only thing that we thought was outrageously priced was renting lounge chairs on the beach and deck - 30 euros each! I don't think the hotel has the rights to that beach as anyone could rent these chairs. We ended up buying 2 beach towels and going down to the public beach. We just felt that when you spend a certain amount of money for a hotel room, they should offer these chairs to you without a charge. The location of the hotel on the Criossette was wonderful and we enjoyed our time in Cannes. We would still recommend this hotel to anyone wanting to stay along the Croissette.

Worth it!

from A TripAdvisor Member
The Carlton certainly lived up to our expectations. It is a stunning building, highly maintained and superbly staffed and this place certainly attracts the rich and famous - plus lots of photographers passing by! Check in was extremely personal and efficient. To celebrate our 10th Wedding Anniversary we were upgraded to a superior room and presented with a lovely chocolate cake and strawberries. The room was charming with a huge bed and luxurious bathroom amenities and toiletries. The breakfast room was beautifully light and airy and the buffet selection was ample and delicious. Food and drink prices were quite high – but wouldn’t one expect that in such a grand establishment?

The Best French Fries in the World!

from Anjelamw
Growing up in Ireland I listened to the music my mother loved....One record she played were the songs of the famous chanteuse Jane Berkin and Serge Gainsbourg.
At that time Je T'Aime Moi Non Plus was popular. I played it over and over deepening the grooves in the black pizza disc. I promised myself that when I was older I wanted to wear my hair with bangs and sultry eyes and speak with an accent. First I had to grow up and then the opportunity came.

But as a student visiting France I couldn't afford to stay at the Ritz Carlton.
Last year however I took my teenage daughter and we drove around Saint Tropez not a Bardot in sight and no Jane but the Ritz was there.

The hotel is beautiful in an old fashioned way. The service was excellent. I wanted to visit the lavender fields and the poppy fields but the concierge in a hand-written note apologized to me that I was too early to see one and too late to see the other.
Breakfast in bed each morning and then a walk along the croissette while my daughter roller bladed....watching the artists at work and taking pictures as is my passion of couples...In the early morning light people in love in any other country might seem ordinary but in France they look extraordinary.

Old people holding hands had a beauty about them and along the streets the cleaners making the roads and sidewalks spotless added to the air of perfection.

The flowers in shades of blues and whites matched the awnings and beach umbrellas which were being erected for another day in the sun.

Lunch on the terrace is a perfect opportunity to people watch while we enjoyed the salad nicoise and french fries....yes the french fries are amazing there!!

At night the stars twinkled in the hills above our belle epoque hotel my daughter and I explored and found the secret elevator from one floor that takes a person to the private spa.

I fell in love with being pampered on the rooftop and having lunch served and buying Aqua de Parma ...another first.

Every time we left our room our robes were replaced by fresh ones. Even if we had just had a shower or taken them off the hanger.
At night we had tea and raspberry tarts in the Celebrity Room.

Rooms are large and at each door you'll find a sign stating which personality has stayed in that room

One can't help but feel like a celebrity here. The treatment is pure indulgence.....I would love to go again.....

Heaven !

from CookieMarskeU_K_
I stayed here for two nights with a colleague during a short business trip. I thought I had died and gone to heaven! In my opinion this hotel cannot be faulted. I have travelled around a fair amount and haven't stayed in a really bad hotel, but this place is something else!

The Bar des Celebrities is an open plan informal area where we had a lunchtime snack, a super Club Sandwich and a wonderful salad. We had breakfast on the terrace both days, the choice was endless and the coffee totally addictive! Drinks were expensive, as expected (7 euros for a small beer, although on the 7th floor the same cost only 4 euros) We had a truly outstanding meal in the restaurant and the staff were superb, very friendly and not at all stuffy.

Our room was a complimentary upgrade through Amex, very spacious and immaculate. A bottle of Champagne, compliments of the hotel, was awaiting on the first evening with a tray of mouthwatering petit fours, which didn't last long !!! The aircon worked perfectly and the beds would cure even the worse case of insomnia !

I could go on for hours ! If you are only passing this place, or should that be palace ? Pop in for a drink, sit on the terrace and indulge in this pure luxury. Must dash, need to earn some money !!!

Was it really that great?

from A TripAdvisor Member
I just stayed here for part of the Cannes Film Festival, and though some of the staff was exceptionally friendly, others were snotty and rude. The hotel furnishings are dated and mediocre. The prices during the festival were absurd for a small room in which half the lights didn't work and the sink faucet constantly dripped. If it wasn't for their relationship with the festival, I wouldn't stay here at all, and truth is the Carlton is a hike away from the Palais, so there are better places to stay during the festival.

Top Local Tips for Cannes

les iles lerins These are lovely islands, just off the coast> Plenty of boat services go there - depart from the quay by the Sofitel.In good weather this is a lovely trip.Take a picnic

good dining. Brouette the la grand mere only one menu, but not bad near Parking Lamy. Restaurant Le Grand Hotel`for a dinner, Bar le Cercle in the Le Grand Hotel, Alexander of the bar is the best bartender of Cannes,Absoluty a must (Alexander is free on saturday and sunday)

Make sure you go up the hill near the Fort There are a ton of quaint restaurants at the end of the town near the Hotel De Ville.


Other names for Intercontinental Carlton Hotel

  • intercontinental cannes
  • carlton cannes
  • Address: 58 La Croisette - Cannes - 06400 - France
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