The Palace Hotel Copenhagen

, Copenhagen, Denmark
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The Palace Hotel Copenhagen

4 star

Rooms: 162

57 Raadhuspladsen - Copenhagen - 1550 - Denmark | 33 14 40 50
354 Traveller

Reviews - The Palace Hotel Copenhagen

1/10
They charge fees without warning
Submitted by: Daisy in 17/10/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Dishonest. My voucher states that for single superior rooms environment fees were included. Later, I found out that they processed a debt from my credit card 35DK for each day for payment of environment fee. And they say they are a LeMeridien!
4/10
Very shabby!
Submitted by: Ken Stanton in 11/03/05
  • Age Group:
  • From: Ireland
  • Traveller type:
This hotel is showing its age and is very shabby. While the standard rooms are large, they are smelly and in bad condition with tiny bathrooms and adjoining doors to the room next door so you will have no privacy whatsoever. We had to complain and were upgraded to the so-called five star rooms and while this was barely adequate I could have done without the hassle on my holiday. Breakfast is OK with the usual continental fare but the hot buffet is always half-empty and sometimes a little burnt. If you are thinking of staying here in the next year or so, beware as Meridian have bought the hotel and the much-needed refurbishment will no doubt generate a lot of noise. In summary, NOT what I expect from a four-star hotel.

Historical Traveller Reviews of The Palace Hotel Copenhagen

Pleased to stay at the Palace (Copenhagen):

from HotelViewerLondon
I have stayed at the Palace hotel on a number of occassions over the past 5 years. The hotel itself is an old building with dated decor but very comfortable. I understand there is modernisation program underway. For me the two most important aspects of a hotel stay is comfort and service and without doubt I give the Palace hotel a five star rating. I always get a good nights sleep and the hotel staff are very convivial, helpful, effecient and polite.

They know how to Hold a Party

from Oldy30
I wish the staff my thanks, they were great!!!

I held my 30 year birthday Party in the Palace hotel and it was perfect, a little expensive but it was worth every krone.

When we arrived at the hotel we received free of charge upgrade to a Suite which were very very big, my girl friend loved it, big flat screen tvS and we got a little drunk in the Complimentary bubly in the room before we went down to dinner, I wish I had the money so all my guest could have stayed in this old but super modern hotel. The only bad thing were the renovation, I hope they finish soon so we can have my girl friends 30 year party there as well!

THANK YOU

For whom the bell tolls...

from Merrilyn-P
Do not stay at this hotel. Under any circumstances. As in past reviews, I feel compelled to warn others of the disappointing experience we had here. The bell in the tower tolls day and night, every 15 minutes to midnight. Enough to push an exhausted 3 year old over the edge. We booked and paid for a renovated room, which was new and stylish although terribly cramped. However we had to pick our way through the old, decrepit wings to get there. There was rubbish (food packets, bottles and cans) and rubble in the corridors. The room was extremely hot and the windows didn't open. The staff were reasonable but certainly didn't go out of their way. I have worked in Parkroyal hotels so I know what standards are. Don't be fooled by the name "Palace" and have ideas of being part of the grand royal Danish tradition. Le Meridien ought to be ashamed. It was 2 star standard for 4 star price. The breakfast was good (included in our room rate) and the location was ideal. Yes, there is rubbish and grime at the front of the hotel due to its location 3 doors down from KFC and Mc Donalds. We won't be returning to this hotel and probably not a Le Meridien again either. I have notified the hotel of my dissatisfaction. You have been warned!

This is not a 4* hotel

from karot973
This is an OK 2 to max 3 star hotel. As most travellers before me, I was very dissapointed on the arrival. I did not research this hotel prior to arriving as the booking was made by my friend. I should have known better.

The entrance and the reception area can still be a bit deceiving and leave the impression of a better quality hotel, until your eyes start picking up on the details of the state of carpets and walls. Service was good and the staff was nice but once we got our key and got to the room ( big door, not the best condition, old fashioned key in the lock - have not seen many of those in 4* hotels lately) my heart sank. The room was OK..not bad..for a 2* hotel, but the bathroom was awful, tiny, old, run down and flooded after every sink use.

The view was to an internal cement courtyard, so nothing. Which is fine. But the near by church bell that was going off every hour on the hour.. and possibly on the half hour mark too ( I stopped counting) all day and all night was just that bit extra that tipped me over the ege of possibly ever liking this hotel in the slightest.

Housekeeping staff made it to our room around 4.30pm which was too late as we were resting after the day out so we just took some clean towels from them.

Breakfast was ok.. selection was plenty but for 145 danish koronas (around £14/$25) my expectations were higher.

Hotel Bar is good.

I would not stay in this hotel again.

PS> On our way out we passed thorough a much nicer coridor with much nicer looking rooms than ours. One morning one of those rooms was being cleaned by the housekeeping staff so I glanced in in the passing - that was a 4* room, had a nice big marble bathroom.

A Shabby Old Lady

from Always-Optimistic
My partner and I spent four nights at the Palace Hotel in Copenhagen, Denmark during August 2006. We made the reservation through the internet.

The location was brilliant however the quality of the service and amenities was very poor for the money we paid. I know the hotel is very old and grand and one doesn’t expect all of the amenities of a modern custom built hotel but there are certain basics that we did expect.

The quoted room rate was quite high – significantly higher than most other Copenhagen hotels on various web sites. Accordingly we expected a quality hotel. In fact, the hotel was quite shabby and lacking in facilities, which meant that our stay there was quite uncomfortable. There was nothing catastrophic mostly small irritations which we would have accepted without comment in a budget priced hotel.

We booked a double room and this was confirmed. We expected a double bed, however our room had two single beds pushed together – the beds were thin mattresses on a wire frame. There were only two pillows in the room – one small pillow per person. When we first entered the room the beds were of different heights – though it was a simple matter to adjust the beds to make them the same height. It was not possible to lie together on the bed(s) - the metal sides of the two beds made a very obvious cold metal ridge down the centre, which became more uncomfortable when a concentration of weight made the wire frames sag below the metal rim.

A notice in the room advised us to keep the room locked and the chain in position at all times. Yet the chain lock for the door of our room had been wrenched off and was entirely missing, leaving holes in the door. The room door could only be locked with the key. When inside the room we found it was not possible to remove the key from the lock whilst the door was locked. The door key was connected to the key of the mini-bar. Therefore to open the mini-bar, it was necessary to unlock the room door to remove the key to take it across to the mini-bar on the other side of the room. The hotel did replace the door chain within 24 hours of our complaint though there was no explanation as to why the key had to remain in the lock when the lock was engaged.

There was a safe to store valuables in the room. However the safe was located on the floor of a dark “walk-in” cupboard. The safe was only about 20 cm in height with the controls at floor level. There was no light in the cupboard. In order to use the safe it was necessary to crouch on hands and knees with right side of face on the floor of the cupboard (or lie flat - half in, half out of the cupboard) with a pen light to see and operate the key pad controls – an unpleasant experience since the space was confined and the floor inside the cupboard smelled musty and dusty.

The general appearance of the room and the corridors was poor - the paint on doors, windows and skirtings was much damaged and chipped, the wallpaper was stained and lifting. There were coffee cup “ring” stains on the furniture and a film of dust over much of the furniture. The remote control for the television had lost its cover for the batteries. The room was never made up until about 4:00 pm. We would return to the hotel after a day out to find the beds still unmade.

The bathroom fittings were chipped and the taps had lost their chrome revealing the base metal or plastic underneath. There were holes in the bathroom walls and in the tiles where previous fittings had been attached. The bathtub was very old cast iron and chipped and had obviously remained in place through previous bathroom refurbishments. The shower was above the bathtub and there were no railings or handles to assist with climbing in and out. The towels were meager, old and very thin. There was a pull out washing line above the bathtub but the fitting to attach the end to was missing leaving a hole in the tiles.

The room temperature was extremely hot making it very difficult to sleep, even though the outside temperature was quite pleasant. We were given a very small fan which was not really adequate to combat the heat. In spite of the security instruction about keeping the door locked at all time we found it necessary to open the door to the corridor together with the windows to get a through breeze to make the room at all comfortable. It was almost as if there was some form of artificial heating - dripping wet clothes left in the bathroom over night were completely dry by morning. Guests in other rooms across the courtyard were obviously also suffering from the heat and had their windows wide open. The windows had only heavy drapes – no privacy curtains such as gauze or lace. With windows open and drapes pushed aside we could quite clearly see other guests undressing and had no doubt that our bedroom activities were quite visible from the opposite rooms.

The hair dryer was mounted on the wall of the room beside the television set, which meant that if one person was using the hair dryer the other could not watch or hear the television. The room contained no brochures or information leaflets about either the facilities of the hotel or the attractions of Copenhagen ie where to go, what to do, where to eat, how to use the room telephone etc.

The reality of staying at the Palace Hotel did not align with our expectations gained from reading about the hotel on the internet. It was a great disappointment and we left Copenhagen with a bad feeling that this was a dirty, over priced city that we would not seek to return to. The pavement outside the hotel was also disgusting – covered in ever accumulating litter and discarded food – chips, milkshakes, soft drink bottles, cigarette butts. I realize this is not really the responsibility of the hotel but more that of the city authorities. Unfortunately this outside filth also added to the general impression of the hotel of being shabby and run down.

We have reported our findings to the booking web site and the matter was raised with the Palace Hotel management, who have advised that the hotel is undergoing renovation scheduled for completion by end of 2007. This is great BUT there will still be many nights and many potential travellers staying there before this is completed. If anyone anticipates staying there it would be important to know whether they will be allocated a renovated or an unrenovated room.

No problem with this hotel

from AJSO
A Trip Advisor Member, Carlow, Ireland
Just back from Denmark having spent 4 nights in the Palace Hotel, Copenhagen. I was worried when I read the other reviews posted but the hotel was fine. OK it is an old hotel and it is in need of a major redecoration programme but its so well located to explore the city , and most importantly, it was very clean. The staff were courteous if not friendly, (as were the Danes in general), and the room was nice but the fittings were old and tired. The hotel could not be more central being right beside the main shopping area, The Stroget, and the hotel bar was great to relax in after a days walking arount this beautiful city, but is was rather quiet and so it might not be to everyones liking. All in all, a great weekend but a dear weekend as prices are way above what is the norm in most European cities.

Not as bad as it is made out

from Speersy
We headed to copenhagen to watch the Northern Ireland football team and when I was told we had booked this hotel I brought my own sleeping bag (!) but I must admit I was pleasantly surprised by the standard of the hotel. You must remember It is an old hotel in the middle of the city so it is never going to be ultra modern, but it was clean, had a decent contintental breakfast and was in a fantastic location. The bathroom in our room was old and needed updated (the shower was not great) but some of the other couples had an updated room and their bathroom was certainly better. For the price we paid we thought it represented good value for money and the staff were very friendly - even with a bunch of Northern Ireland fans staying!

Had a GREAT time

from o33o2
I read everyone else's reviews and i am so glad they wrote them because they must have made some huge improvements to the hotel before we arrived. We had an awesome time, the hotel was booked up, so there was not a shortage of guests. The staff was VERY nice, the hotel was very well located, and we found the room to be very large for a European hotel and our room did not have any of the stains, dust or holes in the carpets that i read in any of the previous messages. The beds were not the "Sweet Dreams" beds that the US Sheraton brand hotels have, but they were comparable to other European hotel beds that I have stayed in. We were a group of 3 and had 2 rooms, so i had the ability to see and compare both rooms, and found them both to be more than adequate. I did price comparisons of other hotels and compared the price with the location and found this location to be more important than the price; and the price was only slightly more than the rest (maybe 10%), totally worth it for the location. They had an excellent morning breakfast, and their bar was quiet, but a nice place to end the evening - incase you needed just one more :) I would definitely stay in this hotel again, and I would recommend it to my friends.

Never Again

from DBRADFIELD
Pitiful example of even a 2 star hotel.

Le Meridan should be ashamed of themselves for even advertising this flea bag hotel.

Easily in need of a "guttting," not just renovation over twenty years ago, it is no place for paying guests.

Smokie, peeling wallpaper, smelly hallways, updated elevators, beds with holes ... the list unfortunately neverending...

It put quite a damper on the city visit.

Truely Awful Experience

from brsenter
Upon checking into the hotel late at night was told I had been upgraded because of my Starwood Status to an "Ambassador" Room that was one of the best available. The room was absolutely awful -- dirty, holes in the carpet, very uncomfortable bed, peeling wallpaper and paint, and completely inadequate bathroom to be able to claim a 4 Star status -- 2 maybe.

I will say the view of the Town Square was quite nice and the Lobby Bar was fun to hang out in, everything else about the hotel left much to be desired. The manager of the hotel, after complaining, was quick to point out the hotel is not branded Le Meridien until after the renovations are completed and will become a 5 Star. They have a long way to go to acheive that, starting with staff, cleaning, ect.

My suggestion is if you are going to have your room cleaned, make sure and watch them. Had housekeeping come to my room after going to the front desk and throwing my pillows on the floor, make the bed and then put them back on the bed without changing the pillowcases, that is nasty considering how filthy the carpet was.

My advise, pick a different hotel, this one is not work the $300 I was charged.

Top Local Tips for Copenhagen

Bells Do not stay near the City Hall if you do not like Bells!

Very good restaurants in Copenhagen Copenhagen is full of delicious restaurants.

Boat rides Be sure to take one! It's an excellant way to see this grand city!

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Other names for The Palace Hotel Copenhagen

  • scandic palace copenhagen
  • palace hotel copenhagen
  • hotel scandic palace
  • copenhagen le meridien
  • Address: 57 Raadhuspladsen - Copenhagen - 1550 - Denmark
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