Clarion Collection Hotel Twentyseven Copenhagen
, Copenhagen, Denmark
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Clarion Collection Hotel Twentyseven Copenhagen
774
Traveller
Reviews - Clarion Collection Hotel Twentyseven Copenhagen
Ok hotel
Submitted by: Jukka Pelkonen in 09/06/05 - Age Group: 41 - 50
- From: Finland
- Traveller type: Young & Single
The hotel was ok, maybe little bid out of style, but service was excellent and athmosphere cosy and silent.
Central and quiet
Submitted by: Anthony Hogg in 03/05/05 - Age Group: 60 +
- From: Australia
- Traveller type: Retired
Arrangements worked without a hitch. The accommodation was clean and quiet, reception warm and friendly. Location if the hotel was very central and convenient. I would certainly use your service again.
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Historical Traveller Reviews of Clarion Collection Hotel Twentyseven Copenhagen
Disappointed
from NorthLondonTraveller
I chose Hotel 27 as I was finding it hard to get a hotel for around £100 a night in a good location with good reviews and of a 'design' hotel standard. I figured that because it had literally just been renovated I could at least guarantee it would be clean and new.
It was clean, and everything was new, and the bed was comfy, so that was the good side. The location is also excellent and breakfast was very nice. But rooms are tiny, and I mean really tiny.
However, I have to agree that the attitude and service are the worst thing about this hotel. The staff were pretty rude when we had a problem (our radiator was stuck on the 'on' position and the room was boiling hot, and our card keys often did not work. We were told this was our fault for keeping them near our mobile phones, but this was untrue.) Basically this hotel has no idea how to treat guests, apart from the lowlier members of staff who were really nice (waitresses and the janitor).
I really hope they sort out their customer service, but unfortunately I came to the conclusion that Denmark isn't great for customer service in hotels as I had a similar problem in the next two hotels, so who knows. Considering the prices they charge I can't believe you have to put up with bad service too!
Next time I think I will try Front as that was my other option but it also had mixed reviews.
It was clean, and everything was new, and the bed was comfy, so that was the good side. The location is also excellent and breakfast was very nice. But rooms are tiny, and I mean really tiny.
However, I have to agree that the attitude and service are the worst thing about this hotel. The staff were pretty rude when we had a problem (our radiator was stuck on the 'on' position and the room was boiling hot, and our card keys often did not work. We were told this was our fault for keeping them near our mobile phones, but this was untrue.) Basically this hotel has no idea how to treat guests, apart from the lowlier members of staff who were really nice (waitresses and the janitor).
I really hope they sort out their customer service, but unfortunately I came to the conclusion that Denmark isn't great for customer service in hotels as I had a similar problem in the next two hotels, so who knows. Considering the prices they charge I can't believe you have to put up with bad service too!
Next time I think I will try Front as that was my other option but it also had mixed reviews.
Perfect hotel for a Copenhagen holiday
from TravelManGlasgow
We booked our stay through LastMinute. You can easily get to this hotel from the airport by taking the train and from the railway station it's a short walk past Tivoli to the hotel. The hotel is pretty trendy, you can tell a lot of money has been spent refurbishing. The staff are very pleasant and professional. Great, chilled out bar on ground floor and equally chilled out lounge and breakfast room. Warm wood floors and funky lighting. Rooms are sparsely furnished again with wooden floors and even some wood on the walls - very nice. Liked the flat screen TV even though there wasn't much on it - the Sony TVs in the lounge were better. Nice bathrooms with walk in showers. The breakfasts were excellent - lots of fresh fruit, fruit juices (you can even press your own organges), meats, lovely yoghurt granolas, breads, pastries, eggs and cheese. Good coffee, too.
Total coolness in Copenhagen
from gillski
I had a fantastic couple of days at the Hotel 27. On the way in from the airport, the taxi driver thought I was going to another more expensive hotel and wasn't impressed when I showed him the address. So I didn't really know what to expect but it certainly didn't disappoint. The staff were very friendly and couldn't have done more to help. They upgraded me to a superior room at no extra cost straight away. The hotel has been renovated recently and I was well pleased with the room they gave me. It had two very big single beds which were extremely comfortable, a TV built into the sleek red wardrobe and a super bathroom in black slate with a very powerful shower. There's free internet access on two super Macs in the reception area. Although there are no tea and coffee making facilities in the room, you can get free tea, coffee, juice, water and fruit in the dining area downstairs 24/7. There are free tic tacs and bottled water in the room. Maybe not the best choice for smokers as the whole hotel is non-smoking. There's also a fantastic range of wine which you can buy tokens for, also 24/7. The bar area has fantastic furniture and there's even an ice bar in the hotel!
It's in a fantastic location in a quiet side street but very close to the station and the main square. It's also close to some very good restaurants and bars near the canal if you go right when leaving the hotel. A word of advice - it's worth surfing a few sites to get the best rates for Hotel 27. I got my room for £100 a night on a lesser-known site. One of the leading sites was offering the same room for £170 a night! I would recommend this hotel for anyone looking for a hotel with cool design, cool staff and a very laid-back atmosphere in Copenhagen. Couldn't fault it, really.
It's in a fantastic location in a quiet side street but very close to the station and the main square. It's also close to some very good restaurants and bars near the canal if you go right when leaving the hotel. A word of advice - it's worth surfing a few sites to get the best rates for Hotel 27. I got my room for £100 a night on a lesser-known site. One of the leading sites was offering the same room for £170 a night! I would recommend this hotel for anyone looking for a hotel with cool design, cool staff and a very laid-back atmosphere in Copenhagen. Couldn't fault it, really.
Definately okay..but not nearly a 5 yet
from JoleneBrussels
I just returned from a one night stay at Hotel 27. I wanted to write because I didn't want anyone staying after me to be surprised when they got to the hotel and found it not to be a 5....I travel a lot and have stayed at a lot of great hotels, this hotel is not anywhere close to a 5 yet. The hotel IS in a good, safe location and I think eventually when its completely finished and the staff have settled in it could be a really good hotel, its just not quite there yet.
Rooms: From what I could see "most" of the renovation looks complete, but there are definately areas in the stairwells and hallways that are unfinished. My room (which was on the wing of the hotel next to the courtyard that attaches the hotel to the Ice Bar) appeared to be finished, "just"...the closets and the rooms definately still had the new paint smell. The room does have nice design, the beds & linens ARE very good and the satellite TV is very nice (although mine wasn't plugged in when I got there).
Kinks: There are no instructions in the rooms as to how to use the phones, numbers to dial for the desk, etc. There's a listing for "vending machine" items you can purchase, but no information on where the vending machines are..there were 2 bottles of water and a packet of tea sitting out with a hot pot, but no information on whether this is gratis. Since no one shows you to your room you really have no idea about any of this. There are no toiletries (even no tissues) at all in the bathrooms (but they do have a great sink & shower). If you want to sleep soundly, you may want to ask for a room off that courtyard as the patrons at the Ice Bar do keep you up and I was awakened at 5:30 am by staff rolling carts of linens over the stones in the courtyard--and I'm a sound sleeper.
The staff & breakfast: The breakfast was good, there are lots of choices. The staff was pleasant, but they just seemed a little inexperienced..this of course will come with time, but people who are used to staying in the finer hotels would be surprised if they were expecting 4-5 star quality from the staff...its just not there yet. The hotel is "definately okay", its a fine place to stay, and a very good location, its just not polished yet and no one should arrive expecting to find that.
Rooms: From what I could see "most" of the renovation looks complete, but there are definately areas in the stairwells and hallways that are unfinished. My room (which was on the wing of the hotel next to the courtyard that attaches the hotel to the Ice Bar) appeared to be finished, "just"...the closets and the rooms definately still had the new paint smell. The room does have nice design, the beds & linens ARE very good and the satellite TV is very nice (although mine wasn't plugged in when I got there).
Kinks: There are no instructions in the rooms as to how to use the phones, numbers to dial for the desk, etc. There's a listing for "vending machine" items you can purchase, but no information on where the vending machines are..there were 2 bottles of water and a packet of tea sitting out with a hot pot, but no information on whether this is gratis. Since no one shows you to your room you really have no idea about any of this. There are no toiletries (even no tissues) at all in the bathrooms (but they do have a great sink & shower). If you want to sleep soundly, you may want to ask for a room off that courtyard as the patrons at the Ice Bar do keep you up and I was awakened at 5:30 am by staff rolling carts of linens over the stones in the courtyard--and I'm a sound sleeper.
The staff & breakfast: The breakfast was good, there are lots of choices. The staff was pleasant, but they just seemed a little inexperienced..this of course will come with time, but people who are used to staying in the finer hotels would be surprised if they were expecting 4-5 star quality from the staff...its just not there yet. The hotel is "definately okay", its a fine place to stay, and a very good location, its just not polished yet and no one should arrive expecting to find that.
t recommend to anyone
from Katy2007
I can’t remember the last time I experienced as bad customer service as with Hotel 27 and I have travelled quite a lot throughout the world. The location of the hotel is an ideal to explore this charming city, but besides the location there is nothing good about the hotel.
First of all, Hotel 27 has branded itself as “design hotel”. I would call it “Ikea design” – everything looks nice and stylish, but with a closer look you can see that everything is very cheep quality, the rooms are very small and unfunctional. If you want to go to “design hotel”, I would recommend SAS Radisson in Berlin, not 27 in Copenhagen.
Then… the weakest point of all, customer service. I’ve never experienced such an unprofessional, rude and weak customer service in a hotel before. I called to the hotel at the afternoon the same day we were supposed to check in (the emphasis on the word ‘supposed’) and I was told everything was fine. So, we arrived to the hotel around 9pm, only to be told that there are “technical problems” with the key cards so they couldn’t give us our 2 rooms, instead they had booked us rooms in a hotel ‘nearby’. Our plan for that night was to check in and then go out for dinner and explore the city centre - I told this to the receptionist who convinced us that the hotel -which would have rooms for us- is located nearby, had plenty of dinner opportunities and is the same 3* standard as Hotel 27 is. Also, as a goodwill gesture the Hotel 27 would give us a free bottle of wine when we’d check in the next day
.
So, they called us a cab, told the driver the address and off we went. Only after 30minutes driving, we realized the ‘replacement’ hotel wasn’t anywhere nearby, but in a middle of a suburbia. It actually wasn’t even a hotel but a very low standard conference centre. Also, when we checked in, we were told by the receptionist that there were not any kind of restaurants near, or any opportunities to eat as matter of fact – it was so late the conference centre canteen was closed and the rooms didn’t have even minibars. So, so much for nice dinner, we didn’t even get any food that evening.
By that time I was starting to get really furious, I realized that the Hotel 27 was overbooked as they told us that we could check in the next morning 8am – if there was a technical problem, how that could be sorted out during the night?? Also, they totally lied to us about the ‘replacement hotel’ being in the city centre and being the same standard. No mention about any kind of compensation besides the free bottle of wine, which I find really upsetting. In a good hotel, when they’d realized their mistake (the overbooking) and in order to keep customers happy, spreading good word and potentially coming back, they should have offered us a proper compensation, an upgrade or a free night, but nothing.
Next morning when checking in at 10am at Hotel 27, our rooms weren’t ready, on the contrary what we were told. I had to explain the receptionist again what has happened and they said we would had to pay for the night at the conference center, but only at their rates which were substantially lower that 27’s. Again, not a proper compensation for all the inconvenience and harm. I said we wouldn’t pay anything for the first night – we chose the Hotel 27 based on it’s location, we didn’t want to stay in a middle of nowhere with no opportunities to even eat. So, the receptionist said we’d had to wait for the manager and discuss the matter with her. So, we had to wait for 30mins to discuss with the manager. After a long long discussion and me almost yelling, she agreed that we would pay only 50% of the 3 nights stay. Fair enough, we got a good dead with the price at the end, but that still didn’t compensate the inconvenience, loss of the first night (we were staying in Copenhagen for 3 nights in total) and the bad taste the whole experience left to our mouths.
Overall, the hotel is overprized, unprofessionally run, unpractical – only good thing the location. If you want to have a nice hotel experience in Copenhagen, go somewhere else than Hotel 27.
First of all, Hotel 27 has branded itself as “design hotel”. I would call it “Ikea design” – everything looks nice and stylish, but with a closer look you can see that everything is very cheep quality, the rooms are very small and unfunctional. If you want to go to “design hotel”, I would recommend SAS Radisson in Berlin, not 27 in Copenhagen.
Then… the weakest point of all, customer service. I’ve never experienced such an unprofessional, rude and weak customer service in a hotel before. I called to the hotel at the afternoon the same day we were supposed to check in (the emphasis on the word ‘supposed’) and I was told everything was fine. So, we arrived to the hotel around 9pm, only to be told that there are “technical problems” with the key cards so they couldn’t give us our 2 rooms, instead they had booked us rooms in a hotel ‘nearby’. Our plan for that night was to check in and then go out for dinner and explore the city centre - I told this to the receptionist who convinced us that the hotel -which would have rooms for us- is located nearby, had plenty of dinner opportunities and is the same 3* standard as Hotel 27 is. Also, as a goodwill gesture the Hotel 27 would give us a free bottle of wine when we’d check in the next day
.
So, they called us a cab, told the driver the address and off we went. Only after 30minutes driving, we realized the ‘replacement’ hotel wasn’t anywhere nearby, but in a middle of a suburbia. It actually wasn’t even a hotel but a very low standard conference centre. Also, when we checked in, we were told by the receptionist that there were not any kind of restaurants near, or any opportunities to eat as matter of fact – it was so late the conference centre canteen was closed and the rooms didn’t have even minibars. So, so much for nice dinner, we didn’t even get any food that evening.
By that time I was starting to get really furious, I realized that the Hotel 27 was overbooked as they told us that we could check in the next morning 8am – if there was a technical problem, how that could be sorted out during the night?? Also, they totally lied to us about the ‘replacement hotel’ being in the city centre and being the same standard. No mention about any kind of compensation besides the free bottle of wine, which I find really upsetting. In a good hotel, when they’d realized their mistake (the overbooking) and in order to keep customers happy, spreading good word and potentially coming back, they should have offered us a proper compensation, an upgrade or a free night, but nothing.
Next morning when checking in at 10am at Hotel 27, our rooms weren’t ready, on the contrary what we were told. I had to explain the receptionist again what has happened and they said we would had to pay for the night at the conference center, but only at their rates which were substantially lower that 27’s. Again, not a proper compensation for all the inconvenience and harm. I said we wouldn’t pay anything for the first night – we chose the Hotel 27 based on it’s location, we didn’t want to stay in a middle of nowhere with no opportunities to even eat. So, the receptionist said we’d had to wait for the manager and discuss the matter with her. So, we had to wait for 30mins to discuss with the manager. After a long long discussion and me almost yelling, she agreed that we would pay only 50% of the 3 nights stay. Fair enough, we got a good dead with the price at the end, but that still didn’t compensate the inconvenience, loss of the first night (we were staying in Copenhagen for 3 nights in total) and the bad taste the whole experience left to our mouths.
Overall, the hotel is overprized, unprofessionally run, unpractical – only good thing the location. If you want to have a nice hotel experience in Copenhagen, go somewhere else than Hotel 27.
Renovations Complete and Successful
from MuidenaarMuiden
I had read all of the so-so reviews regarding the hotel and its problems during the renovations. Fortunatley, I arrived 3 weeks after everything was completed. The public rooms -- breakfast room/lounge and bar--are really shart with inviting furniture and ambiance.
Check-in is unusual--no barrier between you and the young staff as they check you in. Casual, but also very professional and extremely courteous. Anders, who checked me in, also gave me a tour of the hotel as he is rightfully proud of all that has been accomplished.
My room was of a very good size--two single beds pushed together. Great linens and comfortable mattersses. The furnishings are very modern and very functional. The bathroom was great and had a big shower lined in stone.
The window opened onto the back of the hotel. You are close enough to Tivoli to hear the cries of the people on the rides there.
I did not get to sample the breakfast as I had an early departure. But based on my very positive experience, I booked a room for my return trip at the end of this month.
I would recommend this place very highly.
Check-in is unusual--no barrier between you and the young staff as they check you in. Casual, but also very professional and extremely courteous. Anders, who checked me in, also gave me a tour of the hotel as he is rightfully proud of all that has been accomplished.
My room was of a very good size--two single beds pushed together. Great linens and comfortable mattersses. The furnishings are very modern and very functional. The bathroom was great and had a big shower lined in stone.
The window opened onto the back of the hotel. You are close enough to Tivoli to hear the cries of the people on the rides there.
I did not get to sample the breakfast as I had an early departure. But based on my very positive experience, I booked a room for my return trip at the end of this month.
I would recommend this place very highly.
Style Over Substance
from gazza353
Although we'd read on various other websites that the Hotel 27 was under renovation, we expected it to be more or less complete when we arrived on March 16th (after being told that completion was scheduled for April 2007). All I can say is the builders had better get a move on! Being greeted by scaffolding covering the front of your hotel isn't the best start to a holiday, and picking your way through a building site to reach your room isn't that great either. But once we arrived at the room it was fine - clean, modern, a little bit like staying in an Ikea set.... However, nice and shiny as it all looks, the design isn't the most practical. The ironing board folds out of a wardrobe, which is a great idea as a space saver, but not that brilliant to actually use it to iron clothes.... Similarly, the modern shower in the slate tiled bathroom looks fantastic, until you have a shower and flood half of the room (as the gradient on the tiles just isn't quite steep enough for the water to run immediately down the drain). Despite these minor grumbles we still had a fantastic time in Copenhagen and at the end of the day, we only used the hotel as a base for sleeping, showering and changing. The location is excellent - slap bang in the centre - and just minutes away from everything. And, once it's all finished, I'm sure it'll be a lovely little hotel!
Very Urban!
from tking30
The hotel was undergoing major refurbishment, but other than that it was amazing! The location is perfect for everything you want to do in Copenhagen. Despite the building work, the hotel was spotless and the most modern I have ever stayed it. The employees are so nice and helpful! I can't wait to go back and see the ice bar when it is complete! Would highly reccomend!
Second to None - Excellent
from sheepman
Party of 34 stayed here for 3 nights,in Copenhagen for football match from Northern Ireland.
Accomodation,staff and especially breakfast ,second to none !!
Accomodation,staff and especially breakfast ,second to none !!
Bring your own hard hat
from acornantiques
As the taxi driver dropped us off at Hotel 27, we were sure he had made some sort of mistake. Scaffolding and porta-kabins were slightly more of an urban look than we had anticipated. Basically the hotel is having a massive refurbishment, and is still open. This, however wasn't mentioned on the website. Feeling slightly perturbed we hauled our bags through the site, and expressed our suprise to the (very friendly) receptionist. He apologised, and on further prompting said that he could put us in a quieter room at the front of the hotel. I found it slightly unnerving that this wasn't the default procedure, and had to be requested!
Apart from that, I am sure it will be great when finished, and the rooms were very new! Sometimes design over function - call me old fashioned, but the bathroom felt more "suite", than "en". Maybe the hotel is looking for a younger market than yours truly (39)? Breakfast was good. Staff/builders friendly. The hotel had seemed reasonably priced, and we discovered why. But it's an uneasy sleep when you know you may have an alarm call in the quise of a pneumatic drill...
Apart from that, I am sure it will be great when finished, and the rooms were very new! Sometimes design over function - call me old fashioned, but the bathroom felt more "suite", than "en". Maybe the hotel is looking for a younger market than yours truly (39)? Breakfast was good. Staff/builders friendly. The hotel had seemed reasonably priced, and we discovered why. But it's an uneasy sleep when you know you may have an alarm call in the quise of a pneumatic drill...
Top Local Tips for Copenhagen
Expensive! Be prepared to pay around £5-8 for a pint of beer!!!
Klippekort/film institute 10 journeys on metro and/or buses for 120 danish krones. You can view archive films for free at the Danish Film institute, a good selection of documentaries in English subtiitles with friendly and helpful staff.
when to go II HAVE TO THINK LATE SPRING TO AUGUST IS BEST TIME TO VISIT COPENHAGEN- WAS THERE IN EARLY JUNE 2008 AND IN LATE AUGUST 2006- BOTH TIMES WE EXPERIENCED MILD WEATHER- I WANT TO ALSO MENTION THAT IT DOES NOT GET DARK TILL AFTER 11:00PM , AT LEAST IN EARLY JUNE I DO NOT RECALL SO MANY HOURS OF DAYLIGHT IN LATE AUGUST
- (hotels)
Other names for Clarion Collection Hotel Twentyseven Copenhagen
- clarion collection twentyseven
- clarion collection copenhagen
- Address: 27 Loengangstraede - Copenhagen - 1468 - Denmark
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- (hotels)
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