Clarion Collection Hotel Twentyseven Copenhagen
Reviews - Clarion Collection Hotel Twentyseven Copenhagen
- Age Group: 41 - 50
- From: Finland
- Traveller type: Young & Single
- Age Group: 60 +
- From: Australia
- Traveller type: Retired
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Historical Traveller Reviews of Clarion Collection Hotel Twentyseven Copenhagen
It was clean, and everything was new, and the bed was comfy, so that was the good side. The location is also excellent and breakfast was very nice. But rooms are tiny, and I mean really tiny.
However, I have to agree that the attitude and service are the worst thing about this hotel. The staff were pretty rude when we had a problem (our radiator was stuck on the 'on' position and the room was boiling hot, and our card keys often did not work. We were told this was our fault for keeping them near our mobile phones, but this was untrue.) Basically this hotel has no idea how to treat guests, apart from the lowlier members of staff who were really nice (waitresses and the janitor).
I really hope they sort out their customer service, but unfortunately I came to the conclusion that Denmark isn't great for customer service in hotels as I had a similar problem in the next two hotels, so who knows. Considering the prices they charge I can't believe you have to put up with bad service too!
Next time I think I will try Front as that was my other option but it also had mixed reviews.
Perfect hotel for a Copenhagen holidayfrom TravelManGlasgow
Total coolness in Copenhagenfrom gillski
It's in a fantastic location in a quiet side street but very close to the station and the main square. It's also close to some very good restaurants and bars near the canal if you go right when leaving the hotel. A word of advice - it's worth surfing a few sites to get the best rates for Hotel 27. I got my room for £100 a night on a lesser-known site. One of the leading sites was offering the same room for £170 a night! I would recommend this hotel for anyone looking for a hotel with cool design, cool staff and a very laid-back atmosphere in Copenhagen. Couldn't fault it, really.
Definately okay..but not nearly a 5 yetfrom JoleneBrussels
Rooms: From what I could see "most" of the renovation looks complete, but there are definately areas in the stairwells and hallways that are unfinished. My room (which was on the wing of the hotel next to the courtyard that attaches the hotel to the Ice Bar) appeared to be finished, "just"...the closets and the rooms definately still had the new paint smell. The room does have nice design, the beds & linens ARE very good and the satellite TV is very nice (although mine wasn't plugged in when I got there).
Kinks: There are no instructions in the rooms as to how to use the phones, numbers to dial for the desk, etc. There's a listing for "vending machine" items you can purchase, but no information on where the vending machines are..there were 2 bottles of water and a packet of tea sitting out with a hot pot, but no information on whether this is gratis. Since no one shows you to your room you really have no idea about any of this. There are no toiletries (even no tissues) at all in the bathrooms (but they do have a great sink & shower). If you want to sleep soundly, you may want to ask for a room off that courtyard as the patrons at the Ice Bar do keep you up and I was awakened at 5:30 am by staff rolling carts of linens over the stones in the courtyard--and I'm a sound sleeper.
The staff & breakfast: The breakfast was good, there are lots of choices. The staff was pleasant, but they just seemed a little inexperienced..this of course will come with time, but people who are used to staying in the finer hotels would be surprised if they were expecting 4-5 star quality from the staff...its just not there yet. The hotel is "definately okay", its a fine place to stay, and a very good location, its just not polished yet and no one should arrive expecting to find that.
t recommend to anyonefrom Katy2007
First of all, Hotel 27 has branded itself as “design hotel”. I would call it “Ikea design” – everything looks nice and stylish, but with a closer look you can see that everything is very cheep quality, the rooms are very small and unfunctional. If you want to go to “design hotel”, I would recommend SAS Radisson in Berlin, not 27 in Copenhagen.
Then… the weakest point of all, customer service. I’ve never experienced such an unprofessional, rude and weak customer service in a hotel before. I called to the hotel at the afternoon the same day we were supposed to check in (the emphasis on the word ‘supposed’) and I was told everything was fine. So, we arrived to the hotel around 9pm, only to be told that there are “technical problems” with the key cards so they couldn’t give us our 2 rooms, instead they had booked us rooms in a hotel ‘nearby’. Our plan for that night was to check in and then go out for dinner and explore the city centre - I told this to the receptionist who convinced us that the hotel -which would have rooms for us- is located nearby, had plenty of dinner opportunities and is the same 3* standard as Hotel 27 is. Also, as a goodwill gesture the Hotel 27 would give us a free bottle of wine when we’d check in the next day
So, they called us a cab, told the driver the address and off we went. Only after 30minutes driving, we realized the ‘replacement’ hotel wasn’t anywhere nearby, but in a middle of a suburbia. It actually wasn’t even a hotel but a very low standard conference centre. Also, when we checked in, we were told by the receptionist that there were not any kind of restaurants near, or any opportunities to eat as matter of fact – it was so late the conference centre canteen was closed and the rooms didn’t have even minibars. So, so much for nice dinner, we didn’t even get any food that evening.
By that time I was starting to get really furious, I realized that the Hotel 27 was overbooked as they told us that we could check in the next morning 8am – if there was a technical problem, how that could be sorted out during the night?? Also, they totally lied to us about the ‘replacement hotel’ being in the city centre and being the same standard. No mention about any kind of compensation besides the free bottle of wine, which I find really upsetting. In a good hotel, when they’d realized their mistake (the overbooking) and in order to keep customers happy, spreading good word and potentially coming back, they should have offered us a proper compensation, an upgrade or a free night, but nothing.
Next morning when checking in at 10am at Hotel 27, our rooms weren’t ready, on the contrary what we were told. I had to explain the receptionist again what has happened and they said we would had to pay for the night at the conference center, but only at their rates which were substantially lower that 27’s. Again, not a proper compensation for all the inconvenience and harm. I said we wouldn’t pay anything for the first night – we chose the Hotel 27 based on it’s location, we didn’t want to stay in a middle of nowhere with no opportunities to even eat. So, the receptionist said we’d had to wait for the manager and discuss the matter with her. So, we had to wait for 30mins to discuss with the manager. After a long long discussion and me almost yelling, she agreed that we would pay only 50% of the 3 nights stay. Fair enough, we got a good dead with the price at the end, but that still didn’t compensate the inconvenience, loss of the first night (we were staying in Copenhagen for 3 nights in total) and the bad taste the whole experience left to our mouths.
Overall, the hotel is overprized, unprofessionally run, unpractical – only good thing the location. If you want to have a nice hotel experience in Copenhagen, go somewhere else than Hotel 27.
Renovations Complete and Successfulfrom MuidenaarMuiden
Check-in is unusual--no barrier between you and the young staff as they check you in. Casual, but also very professional and extremely courteous. Anders, who checked me in, also gave me a tour of the hotel as he is rightfully proud of all that has been accomplished.
My room was of a very good size--two single beds pushed together. Great linens and comfortable mattersses. The furnishings are very modern and very functional. The bathroom was great and had a big shower lined in stone.
The window opened onto the back of the hotel. You are close enough to Tivoli to hear the cries of the people on the rides there.
I did not get to sample the breakfast as I had an early departure. But based on my very positive experience, I booked a room for my return trip at the end of this month.
I would recommend this place very highly.
Style Over Substancefrom gazza353
Very Urban!from tking30
Second to None - Excellentfrom sheepman
Accomodation,staff and especially breakfast ,second to none !!
Bring your own hard hatfrom acornantiques
Apart from that, I am sure it will be great when finished, and the rooms were very new! Sometimes design over function - call me old fashioned, but the bathroom felt more "suite", than "en". Maybe the hotel is looking for a younger market than yours truly (39)? Breakfast was good. Staff/builders friendly. The hotel had seemed reasonably priced, and we discovered why. But it's an uneasy sleep when you know you may have an alarm call in the quise of a pneumatic drill...
Top Local Tips for Copenhagen
Expensive! Be prepared to pay around £5-8 for a pint of beer!!!
Klippekort/film institute 10 journeys on metro and/or buses for 120 danish krones. You can view archive films for free at the Danish Film institute, a good selection of documentaries in English subtiitles with friendly and helpful staff.
when to go II HAVE TO THINK LATE SPRING TO AUGUST IS BEST TIME TO VISIT COPENHAGEN- WAS THERE IN EARLY JUNE 2008 AND IN LATE AUGUST 2006- BOTH TIMES WE EXPERIENCED MILD WEATHER- I WANT TO ALSO MENTION THAT IT DOES NOT GET DARK TILL AFTER 11:00PM , AT LEAST IN EARLY JUNE I DO NOT RECALL SO MANY HOURS OF DAYLIGHT IN LATE AUGUST
Other names for Clarion Collection Hotel Twentyseven Copenhagen
- clarion collection twentyseven
- clarion collection copenhagen
- Address: 27 Loengangstraede - Copenhagen - 1468 - Denmark
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