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| Submission date: 2006-12-09 - Date of Stay: December 2006 |
| Submitted by: Ronald - From: United Kingdom |
| Type of Traveller: Special Interest/Event - Age Group: 51 - 60 |
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| Beware! |
| I made and payed for a reservation for a Junior Suite at this hotel through lastmin.com on the 9th October for a 4 day stay commencing 5th Dec. This was a birthday treat for my wife. I also directly booked the hotel limousine through the Concierge for airport transfers. On arrival at the airport I was extremely impressed to see the limousing awaiting us and we were speedily transferred to the hotel, our luggage was taken into reception and placed on the bell boys trolley. I showed the accomadation voucher to the receptionist and immediately a lady came out of the office and said "The hotel has a small gift for you (a dinner for two in the hotel restaurant)then the bombshell was dropped. The reason for this 'gift' was the fact that the Hotel was full and they had booked accommodation for us in another hotel. This turned out to be in a small hotel whose accommodation consisted of 13 apartments ours the smallest of the 13. The bar closed at 2100hrs and their was no restaurant, gym, sauna, casino, piano lounge in fact hardly any of the facilities that had made me choose the President. I rang the hotel and told them this accommodation was not acceptable to which they responded there was no more they could do. A totally ruined holiday which left both of us devastated. If I had wanted to stay in this type of accommodation I would have booked it at half the cost. Be warned a reservation at the Hotel President means nothing. |
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