Submission date: 2008-09-02 - Date of Stay: August 2008
Submitted by: Robert - From: United Kingdom
Type of Traveller: Family Traveller - Age Group: 51 - 60
Good enough, just...
Staff, friendly enough, just, when engaged. Customer service staff not overly helpful, answered queries abruptly, never offered alternatives and always seemed to pass a brochure rather than communicate verbally. I appreciate language can be an issue, but they work on customer services in an international hotel! Always had to ask for change when paying in cash, shops too. Tip - learn the currency by sight. Too smokey in bars and restaraunts, no ban here. The room is adequate, air con did not work, extractor fan in bathroom did not work, beds very hard,tea and coffee on arrival only, two tea bags, 1 milk, 1 sachet of coffee. Cgenerally fair to good, access to city good via metro. Gym good, pool good when quiet and bowling alley excellent. Would I stay again? Possibly, but on reflection, probably not.
Submission date: 2008-07-21 - Date of Stay: July 2008
Submitted by: JS - From: Czech Republic
Type of Traveller: Special Interest/Event - Age Group: 41 - 50
Not a 4 star
Just returned from staying in the Hotel Duo with a group of friends, ages ranging from 17 to 63. The outside of the hotel is so brightly coloured it looks tatty and ridiculous, and is surrounded by council looking blocks of flats, lots of them.
The hotel does offer all that is states in its description,the location was not too bad due to the new metro opposite the hotel, the room was comfortable, the air con didn’t work though, the bars and restaurants were adequate.
People can smoke in the bar seating area, and it does get really smokey.
It does also cater for very large groups of school children. When your sitting having a drink of an evening they are very noisy.
The biggest let down were the staff, from the reception staff to the waiters, they were all very very rude. Too numerous to tell you about them all.
In fact we had the same kind of reception in the shops and restaurants all over Prague, they don’t have any manners and they are blatantly rude.
Also found Prague qui...Read more
Submission date: 2008-05-01 - Date of Stay: April 2008
Submitted by: BELINDA MILLER - From: United Kingdom
Type of Traveller: Mature Couple - Age Group: 31 - 40
Returning
My husband and I stayed at hotel duo in april 08 for 4 nites..really enjoyed are stay..very clean.food was great.. Hope 2 go back in dec and I will be booking hotel duo again...
Submission date: 2007-08-30 - Date of Stay: August 2007
Submitted by: Shirley - From: United Kingdom
Type of Traveller: Family Traveller - Age Group: 41 - 50
Best yet
Spent four nights in the Hotel Duo. My only complaint was that we didn't have longer to stay. Staff very friendly and rooms and facilities were excellent. Made use of the swimming pool and bowling alley. Would recommend this hotel to any of my friends who were thinking of travelling to Prague. Courtesy bus was great, took no time at all to get into the centre of Prague after being dropped at the Metro
Submission date: 2007-08-23 - Date of Stay: July 2007
Submitted by: Francis Bonello - From: Malta
Type of Traveller: Family Traveller - Age Group: 51 - 60
Arrogant staff
My only comment will be limited to staff only. There are many other things to criticize, but I rate the staff as "the best assets"
The staff at the info desk on 26.07.07, especially Anetta, were arrogant and not helpful at all. Anetta laughs in their faces and passes comments to her colleague. When asked for her name, another male employee started showing us his name tag, as if why do not you report me as well. Their attitude is one of carelessness and do not care. I definetely will not recommend your hotel
