Carlo Iv Hotel

, Prague, Czech Republic
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Carlo Iv Hotel

, Prague
5 star

Rooms: 152

13 Senovazne Namesti - Prague - 11000 - Czech Republic | 224 593 033
409 Traveller

Reviews - Carlo Iv Hotel

Submitted by: Rick in 17/11/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Probably the best hotel for service I have stayed in.

Historical Traveller Reviews of Carlo Iv Hotel

Celebration Package surprise

from J1J
After weeks of looking for the best deals and hotel position, we opted for a celebration package booked directly with the hotel. It meant that we got an upgrade to a junior suite, which was huge.

The hotel was a 5 minute walk to the centre but in a quiet spot. The hotel staff were helpful and the facilities in the hotel spa were very good.

The highlight of the stay was when the hotel learned that it was my birthday and sent up a birthday cake complete with sparklers. My partner was embarrassed that he hadn't thought of it first.

excellant choice

from Nickitye
Have just arrived back from a 3 day break and would definately recommend this hotel, interior decor very tasteful, rooms clean and of reasonable size. Very central approx 500 metre from center of Wenscelas Square. Drinks and food expensive but expected from a 5 star hotel. Would stay again and will stay in Boscolo chain somewhere else because of our experience at Carlo IV

Real style

from weemacs
Only recently opened , very central, and fascinating internal decor. Very comfortable rooms with extra large beds. Friendly staff and for those who do, a cigar bar with excellent selection of smokes and drinks. Well worth a stay

s account

from A TripAdvisor Member
I stayed here for business in September 2004. The hotel is a converted bank, and the opulent, large marble lobby is a carryover from its previous life. It is a standard 5 star hotel and rather sterile; it could be a generic luxury hotel anywhere in the world. The standard rooms are decent sized and done in a modern Euro decor that I did not care for. The king sized bed was very nice and comfortable, although the pillows were Holiday Inn quality. The room had plush bathrobes and slippers, but no iron or ironing board. There was absolutely no view. The location is decent, a short walk to Powder Gate or the main train station, but there is not much in the immediate vicinity. The clientele is strictly American, English, German and Swiss - few if any Czechs can afford to stay here. The omelet station at breakfast reflected the mostly American clientele. The staff are friendly and helpful, and all speak good English. A nice place, but I would pick a hotel with more character and lower prices if I were paying...

Not impressed!

from A TripAdvisor Member
We are regular users of trip idvisor and very much enjoyed the Boscolo Exedra in Rome which we found on Trip advisor. Despite the Caro IV only being no. 20 in popularity, we decided to stay there on our trip to Prague, because we had enjoyed the Exedra so much.
Foolish move! From now on I shall always trust trip advisor. Yes there are always a number of reviews from whingeing types or people who really can't afford to stay in the hotel and therefore complain about the cost of everything, but on the whole, where there are a number of critical reviews on a hotel, they should be believed.
The look of the hotel is very stylish in the Italian way- like the Exedra, with contemporary decor and a lovely reception. But the hotel lacks any life or soul. Admittedly we arrived on Monday, but found we were the only diners in the restaurant! We had booked a celebration package with dinner included one nightfor 286 euros per night. What they don't tell you is that you cannot choose from the extensive menu, ut are given a sad little cardboard menu with a choice of salmon or chicken! Mind you the chicken was very nice, and the bread is fab.If you want to eat off the main menu you have a 20 euro allownce, but since most starters are at least 15 euros that is not much of a deal. Cheapest wine is £50 for a very ordinary wine...sort of thing we have when we go for a curry!
Thwe other part of our deal was an upgrade to a deluxe room. To cut long story short, the receptionist lied to us when we arrived, saying the superior room which we were given was deluxe. It was tiny, in the modern part of the hotel, with the bed placed diagonally-it wouldn't fit any other way. No view at all, and a bathroom so tiny, it was difficult for one person to stand in there. We were eventually moved to a deluxe. The decor was lovely, but bathroom still small and room not much bigger, just high ceiling. Not really a deluxe room in my book. Anyway we were annoyed about fact we had not been given the upgrade when the hotel was empty. We thought the deal was a good one, but would have been better off getting a better price from Expedia. Like an earlier reviewer says, it's a good hotel but only a a low nightly rate.
The so called spa is not really a spa. There are certainly no treatments other than a massage behing a screen at poolside. The pool is cold and so is the jacuzzi! Not much fun after a day of sightseeing! Towels at the pool are hand towels- wouldn't fit round a new born baby!
Overall I would not stay there again, and will take careful note of the trip advisor ratings in future. Sadly the Four Seasons was full. Now I know why!

wow factor without atmoshere

from adiebop
My mother and I stayed there for 3 nights. We arrived quite late and were welcomed very cheeryly by reception staff. Had to fill in a form and then given keys to room. On the 3rd floor but very confusing. Eventually found it after having to come back down to be expalined to us again and then having to go up and down some extra stairs which my mum found difficult. Corridors narrow and easy to get lost in. On arriving in the room (in the newer part of the hotel) the room looked like one you would find in a bachelor flat and was quite small with double bed with no view to talk about. We decided to change room. After seeing about 4 rooms we decided on a junior suite which we had agreed to pay an extra 60 Kr a night at the end of our stay (verbal not written agreement). When we came to the end of the stay they demanded more than this. After having to see the manger we paid the original 60Kr which had ben agreed.
Overall the hotel has obviously had a lot of investment and designers input but lacks soul and atmoshere with cheesy europop being played in the corridors and reception. The staff were generally helpful and friendly but seemed to be looking to keep busy. Even though we were informed it was just about full we only saw a few couples and it was never too busy at breakfast. The breakfast was lovely and had all sorts to choose from: cereals, variety of bread you can toast, fresh fruit and juices, hot meats and on request can have eggs cooked as you like them. The spa/pool area was impressive but i was not too keen to go there when it was so quiet and empty.
Maybe it'll take time to iron out some teething problems as it would be a shame for a place with potential not to live up to it

great hotel for the right price

from piatty733
This is a beautiful hotel for the price I paid. We were on a package that included breakfast and one dinner for two in their main dining room. The staff seems a little cold but I think it ws a language problem more than being unfriendly. The concierge desk was only manned one day out of our four day stay. The front desk told us we could order anything on the menu and did not say we would receive a special two entree choice of salmon or chicken. The package included two coctails and when we asked for drinks and then gave the maitre D the vouchers he said they were only good in the bar that was located two feet out the door and we could hear the drinks being mixed there. The rooms we received were upgraded and were very nice. I would recommend the hotel for the right price , we paid 150 euros per night but would go to the Four Seasons if the prices were close.

A bit far from things, disorganized, and I agree, cold

from gregjarvis
There is no doubt that this is a beautiful hotel with very nice rooms and great appointments. The halls to the rooms are reminiscent of an old hospital.

The front desk staff did not have the training necessary for a hotel of this caliber... they lost an envelope I left for a friend, they didn't know how to reissue keys, etc.

The (younger) bellman was very helpful and acted more like a concierge (which I never saw) and was very helpful. When asked for a map, you are given a poor photocopy that is barely readable.

At turndown time, if you are in the room, the maid simply hands you some fresh towels without offering to come back once you have left.

My suggestion is to pass this one up and stay closer to central Old Town, about a 15-20 minute walk from this hotel.

Excellent Hotel

from BAMaracas
I stayed here at the end of August for 3 nights on their "Celebration Package". The exterior is very impressive, and the staircase to enter reception is very grand. The reception is also very welcoming, with extremely high standards of furnishings. I do however agree with the previous poster that the piped music played in reception and the bar/restaurant was not appropriate for the setting.

The reception staff and bell boys were all very pleasant, without being stuffy. This was a nice surprise as some 5 star hotels can be uncomfortably pompous with their service. Most staff spoke English fairly well, and you would not have any problems communicating.

It's useful to point out that there are 2 distinct parts to the hotel - the original old building at the front with the rooms with high ceilings, and a newer accommodation block at the rear - this is the one where many of the rooms look out onto a wall. However, they have tried to mask this with Ivy painted on glass panels, which helps. To be honest, none of the rooms in the hotel have views of anything, so if a view is important, then stay elsewhere. However, if you appreciate a very high standard of contemporary decor, this is the place.

With the celebration package you get a room upgrade if available. We were allocated a Superior room in the new part, which was a corner room (342). This room was larger than the rest on the floor, and had a large bathroom with 2 glass bowl sinks, bath (with 2 shower attachments), a seperate shower cubicle (with 2 shower attachments), loo and Bidet. Lovely fluffy bathrobes too. Only thing to let it down is the bath towels are on the small side - they would do well to replace with nice large bath sheets.

The bed was huge and very comfortable, and the room had a large wardrobe and minibar.

The spa was lovely, I had a massage, and even though I was a bit off put that it was just a screened off area around the pool, it was extremely good and great value. Yes the pool was on the cool side, but by no means freezing. I would say it was "refreshing!"

Super large steam room and sauna, and plenty of towels available. The young attendant was much more friendly and helpful than the older guy.

Internet access is available in the rooms either though a DSL connection for your laptop or through the TV. There is also a PC for general use in reception.

Overall I would not hesitate to return, and especially on the Celebration Package - breakfast each day, dinner one evening of your choice and importantly a free, guaranteed late checkout until 4pm, which is ideal if you are on a weekend break as you can make the most of your final day.

For dinner out of the hotel, try Zvonice, which is in the top of the bell tower just down the road from the hotel. Traditional Czech food in a great setting - highly reccommended.

Cold Carlo

from kingdom100
I had selected this hotel as I believed it offered excellent service coupled with grand designs. I was greeted by a short (I'm not very tall, but was taller than him) doorman in an enormously high top hat and grey coat wearing sunglasses. The entrance is up a long flight of stairs surrounded by mirrors. There is a red carpet going up the stairs, but it is stained and full of dirt, it was never changed. If they must have carpet, it should be cleaned every other morning at the very least. At check-in, despite their having my address and other details, they insisted that I fill in a lengthy form (I've never had to do this before). After doing so I was informed my room was not ready for another half hour, I was not offered any drink and decided to go for a little walk. The room I was shown to was small - there was an armchair, long desk and beds in the bedroom, and floor to ceiling windows a few feet from a brick wall which had been covered up with ivy print perspex panels. One double wardrobe comprised the storage space. The bathroom was very small, and unusually had a plastic bath, no separate shower. The air conditioning fan was very noisy, and if I opened a window I had the noise of more air conditioning, so requested a change of room. I was shown to a similar room which had exactly the same problem. Again, this wasn't good enough. The manager dealing with my problem was patronising ?if you are a light sleeper we are furnished with an excellent bar?, and then he asked ?are you from America? in a condescending manner. I remembered how patient and polite the manager at Hotel Grande Bretagne in Athens had been in making sure I was happy with the room - he offered me suites and junior suites at no extra cost. Here, I realised that he had no intention of offering me an upgrade, ?we are 99.9 per cent full?, with invisible guests perhaps. Finally I was shown to a larger room on the top floor, again with a small bathroom, and only skylights set into the high ceiling so there were no views of anything other than the sky. Despite having no way to look out of the windows I decided to settle for this room. The bathroom had a bidet which took up unnecessary space, and without going into details, is now rather redundant with hand showers and suchlike. Toiletries were by Etro, very Italian, like the rest of the design of the hotel, incidentally the shampoo was absolutely hopeless at removing hairspray, I had to go to a chemist nearby to find something stronger. Carpet was very deep pile and patterned - so seventies (yet it was only a year old). The lobby is grand, but with no atmosphere, and awful piped pop music. The cigar bar was a small room that seemed to always be empty, and could've been combined with the well designed main bar which served well made and reasonably priced drinks. I didn't dine at the hotel, with so many excellent (and cheaper) restaurants nearby, I had no inclination to eat there. Breakfast buffet often had ?leftovers? from the night before, e.g. a red currant pannacotta. Fresh fruit wasn't replaced often enough, and there was no fresh orange juice on offer! Cheese selection was equally poor, and comprised mainly smoked cheese which seems a little strange for breakfast time. Service was clumsy with the waitress continually leaning across me to clear the table, also their standard of English was not particularly high. The basement ?spa? was dismal. Large changing rooms with the doors always left open (not very nice from a privacy aspect) felt cold and uninviting. The pool is surrounded by a few loungers, and some chairs and tables, very few towels are provided. Those that were, were very small bath towels, and on one occasion there were only face towels available! One day there were no towels out, so I walked into the storeroom and took my own, upon my exit I was confronted by the employee shouting at me waving a broom, not the way you address a guest. The pool itself was beautifully tiled, but the water was so cold it seemed as if they didn't want you using it - there are various jacuzzi style sections, but in cold water it's not much fun! A massage room comprised a corner by the pool screened off with wooden screens - again very little privacy. There is a large sauna which was pleasant, and a steam room which would've benefited from some form of scent.

The hotel looks good, but isn't very functional and lacks high standards of service. Out of curiosity I asked to see a deluxe room - these had very high ceilings and huge windows, but once again only a very small bathroom which seemed very strange indeed. If you can get this hotel at a price well below the rack rate then you won't go far wrong - it has a central location being a leisurely ten minute walk from Wencelas Square.

Top Local Tips for Prague

General Tip Ask your hotel staff about the best restaurants or places that may be of interest - they know it all!

Avoid touristy areas When dining, avoid the main tourist squares. Venture down a side street a block or two and the price for food and beer drops dramatically, and is probably better quality!

expect very ordinary food to be very overpriced look around for a nice restaurant when you're not in a hurry and establish the real cost before dining - there are hidden taxes and service charges in Prague


Other names for Carlo Iv Hotel

  • carlo iv prague
  • carlo iv hotel prague
  • carlo iv
  • Address: 13 Senovazne Namesti - Prague - 11000 - Czech Republic
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"Superb" - Rick

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