Best Western Meteor Plaza Hotel

, Prague, Czech Republic
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Best Western Meteor Plaza Hotel

, Prague
4 star

Rooms: 82

6 Hybernska - Prague - 110 00 - Czech Republic | 224192559
512 Traveller

Reviews - Best Western Meteor Plaza Hotel

8/10
Excellent Hotel - Excellent Location
Submitted by: Michael in 24/02/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
The BW Meteor Plaza was a wonderful choice in terms of value for money, service, cleanliness and location. My wife and I spent 4 nights in February 2006 and this hotel blends in so well with the culture of Prague. The rooms were excellent, cleaned daily in the morning so that a return to the room early afternoon for a well deserved rest after a morning of sightseeing was welcomed with a freshly made up room (unlike many hotels I've experienced where rooms can be left un-made through the afternoon). The staff were always friendly and helpful, meals and drinks were good good and prices were really good value (room mini-bar example - half bottle of champagne 150czk - £3. The hotel has a commfortable lobby bar, a superb basement wine restaraunt as well as a bright breakfast dining room. Location was perect for all major tourist attractions being located in Prague 1. We would certainly stay here again - 8 out of 10.
Check Rates and Availability for the Best Western Meteor Plaza
1/10
More like 2 stars than 4 stars
Submitted by: Richard Palmer in 10/03/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Where to start? Well, on the face of it the hotel is fine and it probably is for 1 night at a time. My wife and I have just returned having spent 5 nights there. Firstly, cost. This hotel charges you extra for just about everything most noticeably the fitness centre which at 300 crowns per person per hour isn't particularly good value bear in mind that at 55 Euros per person per night for bed and breakfast the Hotel is already pushing into the price band of the luxury hotels in Prague where such facilities are included in the price. Rooms: the rooms are nothing to write home about reminded me of my college Halls of Residence. The cupboards and wood fittings have that Stalinist look about them and are in poor repair, the carpet is a ghastly hard wearing grey effort that takes the skin off your feet. The television has a pay per view function which sets you back 300 crowns per day (it all adds up). The bathrooms are obviously relatively new. The beds are reasonably comfortable BUT there is only 1 pillow supplied with if you want another you have to request it from reception. The most irritating thing about the rooms was the lack of tea and coffee making facilities you have to request them which means a kettle is delivered to your room with a few tea bags- coffee sachets and the stern warning that all damage must be paid for. For a hotel that professes to be a four star the lack of these facilities is a bit odd to say the least. Whilst we are on the topic, the hotel seems very keen to remind you at all stages of your stay that all damage must be paid for. It has obviously had many stag (that's bachelor) parties and Hen parties staying in the past, and for that they have my sympathy but if they are aiming towards the culture (rather than beer) tourist and the business traveller then they are going to have to re adjust their customer service parameters. Which brings me on to the staff, customer service with a smile seems to be optional. If it makes a Scot like me raise an eyebrow god knows what it would do to you if you were American. You get the impression that anything you request is ever slightly too much trouble to do. You ask for a bottle of water in the bar sorry I'm sold out but if you go upstairs the upstairs bar will have one well do you think you could get one sent down or you could restock the bar? the bar is not due to be restocked until 3.00pm I will ask my colleague to bring down water but this will create invoicing problems, blah blah blah, all you asked for was one bottle of lousy water!!! This may sound like being too picky but it is but one of a dozen examples you got every day. This hotel is trying to be something that it is not, expect to pay for everything (probably why no Czech's stay there) take my advice pay a bit more and stay in a Hotel that understands how a hotel should be run 9 years ago when the country was still recovering from communism this sort of carry on could be forgiven but this is an EU member state now and there is no excuse for it.

Historical Traveller Reviews of Best Western Meteor Plaza Hotel

great gift for a honeymoon

from A TripAdvisor Member
We just returned from our honeymoon stay in this amazing and cosy hotel which we booked due to the location and small charming atmosphere. My wife and I couldn't say anything wrong after having stayed there four nights recently. Everyone at the hotel spoke very good English and were extremely helpful with our requests. From Iveta at the front desk to the waiter in Wine cellar restaurant and others, we felt so welcome and at home. The suite with a whirpool in a bath was excellant, new and stylish furniture, and breakfast rich and wide selection. We can recommend also because of it's very good location and high quality of the services comparing to the price. Our hotel experience made our visit to Prague even more memorable!

good hotel

from A TripAdvisor Member
I spent a few days in lovely Prague hotel Meteor Plaza. The location of this hotel is practical for car drivers as I did myself. apx. two minutes from highway by car. The hotel service is on high standard wich is guaranteed by Best Western asociation. During the stay you can reach any place in historical city by walk, whether you need a car transport use the hotel company wich is serious!

Great weekend in the snow

from A TripAdvisor Member
Having seen a few negative reviews of this hotel, I was a tad concerned, I had nothing to worry about. From check-in to check-out the hotel staff were very polite and friendly and all spoke excellent English. At all times the staff were more then willing to help us with tourist advice.
The rooms were comfortable and warm (despite the snow showers outside). Despite other reviews there was absolutely no smell. There was refurbishment work happening on our floor, but this did not affect us at all. We were on the 4th floor and it was very quiet indeed. I was also informed at reception that despite other reviews, the health club was free for the first one and a half hours. The gym is very basic but even though we did'nt use it, the jacuzzi looked pretty enticing.
Breakfast was pretty good with a varied choice of Western and Czech food. Location is fantastic and you are just round the corner from the old town square and all major tourist areas. If I was to go to Prague again, I certainly would have no hesitation in staying there again.

An excellent hotel

from A TripAdvisor Member
I stayed 2 days at this hotel and I liked it very much. The room was very clean and had a reasonable size, the staff was very helpful and breakfast was excellent. I can recommend it to anyone

NOTHING WRONG WITH THE METEOR PLAZA!

from prudencepotts
Having read some of the negative reviews about this hotel, we really were concerned, as we had booked to stay for nine nights over Christmas. This was our second visit to Prague and we had previously stayed in a "quaint" hotel, which was highly rated but with which we were disappointed.

We cannot fault the level of staff and service at the Meteor Plaza. The breakfast hot and cold buffet choice was excellent. The standard of cleanliness was first rate, with bed linen changed every other day. We would thoroughly recommend anyone wishing to stay in the centre of Prague to consider this hotel. Above all, it was very quiet at night and did not suffer from traffic noise or the sounds of drunken revellers!

Highly recommended

from rob.nelson0
This hotel is located very central to all facilities in Prague. High quality and very good prices. I really recommend this hotel. Very good service!

Good hotel

from ekbno
I stayed 2 night at this hotel in October 2004 and I had a great time. The room and bathroom were large and clean. The breakfast was really great !!! and the staff friendly. The location was perfect, close to the historical centre and in a quiet area. I'm going back to Prague in December, but unfortunately the Meteor Plaza has no rooms available.

An Excellent stay.

from A TripAdvisor Member
My husband surprised my with a weekend trip to Prague. We stayed ot the Meteor Plaza, and had a totally great time. the staff were friendly and helpful and outlined the places of interest that we should not miss. They apologised for disruption that was due to refurbishment, however you would never know as noise was kept to a minimum. The breakfast was excellent, the selection was wide and varied, hot Czech version of 'full English', cereal, fruit, meats, cheeses, cakes, hot tea and coffee, fruit juices and a selection of breads and toast. The room was spotlessly clean, comfortable, one pillow each and really comfy! the bathroom was beautifull, well tiled, with a good quality shower as well as ample towels and complimentary toiletries. i would have liked tea and coffee making facilities in the room however the mini-bar more than made up for this!. The weekend before, my husband and I were fortunate enough to stay in the Hilton Metropole Birmingham. the service was equally as good however, we had to stand in the bath for a shower, there was tea and coffee in the room but no bar! In Prague we were asked if we would like to order a taxi for our departure, which was extremely prompt! and we didn't even have to carry our own bags!! reccomended to any one.

Ropey rooms and questionable pricing

from A TripAdvisor Member
Where to start? Well, on the face of it the hotel is fine and it probably is for 1 night at a time. My wife and I have just returned having spent 5 nights there. Firstly, cost. This hotel charges you extra for just about everything – most noticeably the fitness centre which at 300 crowns per person per hour isn’t particularly good value – bear in mind that at 55 Euros per person per night for bed and breakfast the Hotel is already pushing into the price band of the luxury hotels in Prague where such facilities are included in the price. Rooms: the rooms are nothing to write home about – reminded me of my college Halls of Residence. The cupboards and wood fittings have that Stalinist look about them and are in poor repair, the carpet is a ghastly hard wearing grey effort that takes the skin off your feet. The television has a pay per view function which sets you back 300 crowns per day (it all adds up). The bathrooms are obviously relatively new. The beds are reasonably comfortable BUT there is only 1 pillow supplied with – if you want another you have to request it from reception. The most irritating thing about the rooms was the lack of tea and coffee making facilities – you have to request them which means a kettle is delivered to your room with a few tea bags- coffee sachets and the stern warning that all damage must be paid for. For a hotel that professes to be a four star the lack of these facilities is a bit odd to say the least. Whilst we are on the topic, the hotel seems very keen to remind you at all stages of your stay that all damage must be paid for. It has obviously had many stag (that’s bachelor) parties and Hen parties staying in the past, and for that they have my sympathy – but if they are aiming towards the culture (rather than beer) tourist and the business traveller then they are going to have to re adjust their customer service parameters. Which brings me on to the staff, customer service with a smile seems to be optional. If it makes a Scot like me raise an eyebrow god knows what it would do to you if you were American. You get the impression that anything you request is ever slightly too much trouble to do. You ask for a bottle of water in the bar – sorry I’m sold out but if you go upstairs the upstairs bar will have one – well do you think you could get one sent down or you could restock the bar? – the bar is not due to be restocked until 3.00pm – I will ask my colleague to bring down water but this will create invoicing problems…blah blah blah…all you asked for was one bottle of lousy water!!! This may sound like being too picky but it is but one of a dozen examples you got every day. This hotel is trying to be something that it is not, expect to pay for everything (probably why no Czech’s stay there) – take my advice – pay a bit more and stay in a Hotel that understands how a hotel should be run – 9 years ago when the country was still recovering from communism this sort of carry on could be forgiven but this is an EU member state now and there is no excuse for it.

Nice hotel, questionable honesty.

from A TripAdvisor Member
I recently stayed three nights here with my wife. We chose this hotel because of its excellent location and we felt more assured by its affiliation with Best Western. The mixed reviews I read after booking this hotel worried me, but we had already prepaid and were committed to this hotel.
Upon arrival we were immediately made aware of why this hotel might have so many negative reviews. After apparently sizing up our naivety, the desk person began to explain that we had only paid for a single room (even though we had written confirmation that we had paid for a double). She then said that all we had to do was give her our credit card and from which she would deduct the additional "points" needed for a double room. We then challenged her to explain how this could have happened and to please tell us what the hell "points" were in monetary terms. After trying to tell us that it was out of the hotel's control and that the situation was something we could only resolve directly with our internet booking agent, the desk person finally wavered. She left for a minute and returned with some lame story (which totally contradicted her previous stories) that the situation was resolved and we did not have to pay any extra "points" after all.
After that, our stay was pretty uneventful. Although the hotel charges astronomical rates to use some of its services (like the fitness room) that are usually included with other hotel bookings, the room was nice. The included breakfast buffet greatly exceeded my expectations. Not just a flimsy continental breakfast, this buffet included hot food in its wide variety choices.
Overall, I would say that our stay was good, but I would warn others to be wary of the honesty of this hotel.

Top Local Tips for Prague

Look for out of the way. There are many small restaurants in Prague close to the tourist area but not actually in the area of the main attractions (e.g. Old Town Square). You can find small walk-down restaurants and bars that serve excellent food at a very reasonable price. Fish is a specialty, also pastries. Concerts virtually every evening in churches and museums. High caliber classical music.

national marionette theatre we watched don giovanni and it was brilliant!!!

Train stations There are a number of train stations in Prague. Make sure you go to the right one. The international trains depart from Nádrazí Holesovice (NOT Hlavní). You probably need to get the metro train to get there, but the system is very safe and easy to use. Take care in all train stations, they seem to be a haven for theft. Someone going to the same meeting as I, had their laptop bag stolen at Holesovice.

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Other names for Best Western Meteor Plaza Hotel

  • prague best western
  • best western prague
  • best western meteor plaza
  • best western hotel prague
  • Address: 6 Hybernska - Prague - 110 00 - Czech Republic
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