Grecian Park Hotel

, Paralimni, Cyprus
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Grecian Park Hotel

, Paralimni
5 star

Rooms: 245

81, Konnos Str. aa P.O.Box 33498 - Paralimni - 4905314 - Cyprus Hotel Website | | 23832000
219 Traveller

Reviews - Grecian Park Hotel

3/10
Grecian Park Woes
Submitted by: Tony in 20/10/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Here is a list of our issues with the Grecian Park:
Cleanliness in the bathroom, behind the bidet hadn't been cleaned for ages, dust and hair had collected behind it, the sink overflow was filthy inside and when I removed the plug there was a clump of growth coming out of the overflow drain for the sink.
Tiles were cracked and missing grout and the shower curtain was starting to turn at the bottom. The shower extractor was filthy and clogged with dust to such an extent you could only just tell it was once white.
The welcome fruit basket looked unappetising and the fruit certainly wasn't fresh
The Hotel Information Pack didn't appear in the room until after our first week at the Hotel, so we weren't able to order room service or know what numbers to dial when we found problems.
Room Service: On arrival we had two cards for breakfast in the room, once these had been used they weren't replenished until we rang room service for a snack and requested more. We had one breakfast in the room which everything didn't require ringing down to bring up cutlery or butter etc. Even our Champagne Breakfast was missing butter etc. We didn't ring down on this occasion as by which time we'd had enough.
Pool Surrounds: Drink spillages not cleaned up and chewing gum blobs on the stairs leading to the poolside toilets and on the pool surrounds.
Candle Lit Dinner farces: 1st Meal Arrived at 20:00 shown to our table, in the middle of the restaurant with 3 other couples having their Candle Lit Dinners too, Wine was in a ice bucket, no candle on the table, waited 15 - 30 mins before someone noticed us, we then got a bread roll each, I then had to ask for a candle and again for the wine to be opened. I was going to leave the restaurant at 20:45 and eat elsewhere, but Jane talked me out of it, we left the restaurant and went into the bar to have a smoke to see if anyone noticed. On our return nothing had happened and at 21:10 Jane asked someone if we were going to have our meal to a passing waiter. Jane asked if we could have another complimentary bottle of wine as we had drank the first one waiting to get served, he disappeared without returning to us to explain what was going on, and a few minutes later we finally got the starters followed by a Luke-warm main course and we went to the sweet table to get cheese and biscuits and had to ask for plates. We got out of the restaurant shortly after 22:00.
We went to see the Hotel Manager as we had real concerns over having the Reception at the Hotel due to the service we had received after the first candle lit dinner. We first went to see Reception who told us he was on his day off, so we decided to try and see him the following day, the following day we had a note to say that the Manager wanted to see us, so we went to Reception, who told us to take a seat in the Foyer, which we did, 3/4 of an hour later we still hadn't been seen, but other couple were going to reception and going straight in to see the Manager. We went to Reception and told them that if the Manager was too busy to see us we would be out by the Pool and told them precisely where we were. By mid afternoon Gaynor was welcoming some new people to the Hotel, and when she had finished, I popped in to tell her that I was dissatisfied with the Hotel, she offered to get me some complaint forms the following day, which I didn't follow up on but wish I had now. We got to see the Manager in the evening and I took in a list of grievances. He assured us it was a one off, took a note of our grievances and offered us another candle lit dinner. He mentioned it was due to staffing problems as he had a huge pay roll, which we didn't see was our concern as a 5* Hotel is supposed to be a luxury experience and not run on a shoe string.
2nd Candle Lit Dinner: We went to the Restaurant, gave them our room number and we were shown to a table, then Jane was offered the A La Carte Menu, at which point I got up and went to see if the manager was in. Luckily he was and I asked him what was going on, had he passed the information on as to our meal, as it appeared to me that no one seemed to know what was going on. He told me to wait there and stormed off into the Restaurant. A few minutes later I wandered towards the Restaurant, and the Manager waved me forwards, he said the problem was with us saying a "Romantic Meal for two" instead of a "Candle Lit Dinner", he showed me back to where Jane was sitting, and after a few moments the wine was brought out in an ice bucket but wasn't chilled. The rest of the meal passed smoothly, except for the constant changing of ash trays and topping wine up which was a little obtrusive.
Wedding: All went smoothly, we were told we would be called up from the Cliffs Bar by the Restaurant Manager, but in reality one of the waiters came to get us, we saw them bringing up the table on which the wedding cake was stood on but there was no sign of the cake, we joked that perhaps it was made of card-board as during the photographs the Restaurant Manager said for us to rest the knife on the cake, but not to cut it. We had the meal and thought it was funny that the cake hadn't been put on the table. The following day I went to reception to try and find out what had happened to the cake. I asked them "I had a wedding here yesterday and wanted to know what happened to the Wedding Cake?" The receptionist rang the Kitchen and asked me to take a seat. A concierge came out with a box and another (chocolate) cake cut up on the top, which I told him wasn't ours, looked in the box and there was a complete un-cut cake in the box which I assumed was ours and took it away, it would have been better on the table when we had our reception, but it was too late to do anything about it the before day we flew back to the UK
Reception Staff: Generally Unhelpful, and felt like you were intruding when you had anything to try and ask them
Bar Staff: Poor/Slow Service, some days worse than others, had to wait for up to 10 mins for a drink to be brought to the table after being ordered.
Keeping the room on: We had a note slipped under the door on the morning of our last day to contact Reception, when we got downstairs we were told we had to change rooms, I know that it says subject to availability, but we feel it could have been done the night before, fortunately we got up early on the last day as we had an early appointment to meet up with our wedding guests, which we failed to meet at the arranged time as we were busy moving rooms.
The Hotel may have plenty of facilities, but the cleanliness and the attitude of the staff were hardly 5*, I have stayed in better 3 & 4* hotels in Cyprus and 5* Hotels around the World to know what to expect from a 5* Hotel, and the Grecian Park is not a 5* Hotel in my opinion. I would only rate it as a 3 - 4* at best.
For weddings avoid, go to the Grecian Sands
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Other names for Grecian Park Hotel

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  • grecian park hotel cyprus
  • grecian park hotel
  • grecian park ayia napa
  • grecian park
  • Address: 81, Konnos Str. aa P.O.Box 33498 - Paralimni - 4905314 - Cyprus
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