Atlantica Club Sungarden Hotel

, Ayia Napa, Cyprus
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Atlantica Club Sungarden Hotel

, Ayia Napa
3 star

Rooms: 257

46, Kryo Nero Ave. a pa P.O.Box 30150 - Ayia Napa - 4885340 - Cyprus 23721000
318 Traveller

Reviews - Atlantica Club Sungarden Hotel

9/10
Great Service & Staff
Submitted by: Amanda in 09/11/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Not sure why this hotel is rated as a 3 star on this site, I thought it was closer to a 4 star as the quality would easily match the Olympic Lagoon. The level of service from all the staff was brilliant. They are friendly and attentive.

The hotel and rooms are clean, maid service is every day. I stayed all inclusive with my husband and two teenagers, in a family room which was spacious. We were a little concerned about the food given the all inclusive option but the food was nice, with different dishes each day and a choice of local and international food. The all inclusive option gave us the opportunity of dining in the al la carte restaurant once a week and I must say I was very impressed with both the level of service and the quality of the food.

The children's entertainment is mainly German, although I was informed that if you told the staff that your child spoke a different language they would accommodate, it wasn't an issue for us as my children are both teenagers and were happy to hang out by the pool, play pool, go to the beach, play table tennis etc. but may have been a problem if they were a bit younger. The entertainment in the evenings could have done with some improving, there was an Elvis act which was so bad it was comical!

The hotel is situated just on the outskirts of Ayia Napa, which I think is a bonus. It's a 20 minute walk or a CYP£5-6 cab journey into the centre of Ayia Napa where all the restaurant and bars are.

On the whole I would have no hesitation in recommending this hotel. We stayed for two weeks and had a lovely time. We would definitely stay at this hotel when we return to Ayia Napa.
10/10
Entertainment staff
Submitted by: Tracy in 17/07/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type:
My name is Tracy Hopkins and I stayed at the Atlantica hotel a few weeks ago. The entertainment is very German based but the English entertainment I found was excellent. All people do not look but the TMC I believe they are called are excellent providing game shows and excellent shows and singing time. I spoke with two of them and they are excellent Sofia and Sabrina are the most competent staff and looking out for entertainment for all with there array of humour and performing capabilities. Thank you guys for making our holiday an enhanced experience.

Historical Traveller Reviews of Atlantica Club Sungarden Hotel

Shame about Foreigners!!

from flupster
Well.... read quite abit just before we went to this hotel & must admit was anxious. Took family there, 10 o f us & 4 friends stayed nearer the town centre. Went out for our wedding in Ayai Napa venetian monestary, which was spectacular (it's the last year of wedding there this year). Only 4 of us had been abroad on 'sun' holiday before. I will firstly say, the hotel is great! The staff are really lovely, & the rooms were clean although the sleeping arrangments for the kids were not the best in the family rooms. (couch's, not even futon's or bed settee's).Food was lovely, although repetative after a few nights. The biggest problem is that there was only approx 5 or 6 english families at this big hotel.The previous comments from others regarding kids club are disappointingly true & the entertainment was sadly the most disappointing i'd ever experienced. No english, no atmosphere, no staff. the Germans, czech's, scandanavia's, swedish, had so much going on all the time & such a great team of rep's with a fabulous day & night programme.Stuff all for us lot!staff did try a quiz night...I've stayed in 3* hotel's in Majorca that put this to shame! Sofia lookied after the kids, bless her, until we arrived, she was twiddling her thumbs..
When you pay nearly £2,000 for 2 wks in an 'all inclusive' you expect the full treatment. FIRST CHOICE STOP SENDING ENGLISH TO THIS HOTEL!!!! heatwave whilst we were there but wedding went perfectly & the hotel staff did put a bottle of champagne in our room the day after we were wed! nice touch.
could go on but, we did have a fab time but went out a fare bit to get some atmosphere & away from 'the others'.

Not bad

from ToniaKuwait
Stayed at the Sungarden for 12 days all inclusive this June.
Had a few problems to start with.
Reception area and lobby a bit dull and uninteresting.
We booked a deluxe room with sea and pool view, tea and coffee making facilities. When we arrived in our room it was very clean but small, there were 2 luxury dressing gowns, slippers, a bottle of red wine and a basket of fruit and we thought this is looking good, only to step out onto the balcony and find we a had a great view to our left and a brick wall to our right, hardly a pool and sea view.
Complained to staff who were very helpful and got our room changed the next afternoon, bit of a pain though as we could not hang our clothes up.
Tea and coffeee making facilities need a bit of attention as this was not consistant, we had to complain about that aswell, but were not charged for this service.
Some areas of the hotel could have been a bit cleaner.
On the positive side the location was pretty good, about a 25-30 min walk to the square. The hotel sits on a rock face so plenty to see and great views. Great if you like snorkling. Pools really good, the staff very good and excellent restaurant and bar service. The food was average buffet style self serve which was very much the same most nights. The best food night was the Cypriot nights. The other downside is that even though there were people from all different nationalities staying here there was too much catered for the German guests.

fab hols

from asp31
june 3rd travelled to aiya napa, my mum plus 7 yr old, arrived in the early hours ,recepetion staff great very helpful,mum had a roadsidde room not good, was moved to a garden bungalow very nice and quiet and bigger plus a sea view, we had a family room very clean but quite small and not enough storage veranda small too, but the view was gorgeous pools and sea view, there are four pools one with swim up plus an indoor the swimup bar is a very quiet pool but very german orientated and better sunbeds, entertainment poor, kids cloub for germans only at moment, its very segregated which is a shame especially for the kids as we all eu members, bar staff room cleaners etc all happy and helpful, the food is good plenty of choice altough could be a little cold, poolbars r great a two minute walk through grounds to a lovely beach ,sunbeds r chargeable on beach. you can aslo follow beach around and be in the centre of aiya napa q
uicker than the roadway.
all in all a lovely holiday weather quite breezy and a little cloudy plus some rain......very enjoyable hol for all ages young and old.all inclusive a must drinks and ice creams etc never needto queue waiters galore hope this helps....

Great hotel, shame about the Thomson service

from AUD33
My husband, myself and two friends (aged between 26 and 28) stayed at the Club Atlantica Sun Gardens in Ayia Napa at the beginning of May 2007.

I was really anxious about staying in Ayia Napa due to its reputation as a party town, however I was pleasantly surprised. The hotel is about a mile away from down town Ayia Napa, literally the last hotel on the headland as you head up the coast towards Protarus.

The hotel definitely deserves its four stars as all the communal areas are of a very high standard, with a very contemporary feel. When you arrive at the hotel, you enter at the back of the hotel into the reception area on the fourth floor (5 floors in total). This floor also has a large lounge area with big comfy sofas and a widescreen TV, internet, bar and entertainments room. The lounge and entertainments area open out onto a balcony with a wonderful view of the sea. If you look down from the balcony you’ll see a rather pretty fish “pond” on top of the restaurant roof (which is on the 1st floor), the hotel has other nice touches like this as the area outside of the indoor pool/sauna area is made to look like an indoor garden with small waterfalls and fish ponds. Its worth trying out the sauna, steam room and the massage service as they’re good value for money and your first use of the sauna/steam room is free. The bar has a large cocktail menu which you can enjoy working your way through during your stay, but the bar and entertainment areas are served using a waiter service which can be a bit slow. If you want to get served quicker sit at the bar and order directly.

The restaurant has a reasonably large outdoor (covered) seating area over looking the sea and serves a wide selection of food to suit every taste. A different hot dessert is served every night, which is not to be missed because of how enthusiastically the chef serves you. All the staff at the hotel are very friendly and always willing to help.

The hotel has two pools over looking the sea, one being an infinity pool. There’s also a pool side snack bar that serves pizzas and drinks during the day. There is another pool at the hotel amongst the apartments; you get to it by turning right out of reception and going past the German TUI Kids Club. This one has a swim up pool bar, but we didn’t use it during our stay as it didn’t have such a good view as the other pools and wasn’t so close to the restaurant.

It’s worth walking down to the beach and having a look around, if you head right down the beach from the hotel there’s a place that you can hire jet ski’s and peddalows from. The harbour in Ayia Napa also runs excursions on glass bottom boats which sail up past the hotel.

The rooms are nice but the bathrooms are very compact and I urge you to pay the extra for a sea view, as the rooms we were allocated on the 5th floor has a view over the entrance to the hotel and the local souvenir shop.

If you fancy a wander into Ayia Napa it is walkable, but if you’re not up to that there are always taxi’s parked just by the souvenir shop just outside reception. It cost us about £5 Cypriot pounds to get into Ayia Napa, which did seem a little expensive.

The only downside to the holiday (other than the thunderstorms for two days) was the lack of entertainment. This doesn’t particularly bother my husband and me, but we know it annoyed a lot of other UK guests staying at the hotel. The hotel is very geared towards the German guests and such the UK entertainment team seemed to be pushed out of the communal areas in favour of the German TUI team. The UK TUI kids club also seemed to be very poor compared to the German “Baddi” club. The UK TUI rep who “welcomed” us at the meeting on our second day was also a bit poor as she basically just introduced herself, told us there was a beach outside and said to call her if we wanted to book any trips. We asked her could she provide us with any maps of Paphos to help us when we picked up our hire car, however this was the last time we saw the rep. There are also no English TV channels other than BBC World, Sky News and CNN, yet again there seemed to be loads of German ones.

If you’re hiring a car when you’re in Cyprus avoid Europcar, as we received a bad service from them. We booked a manual, diesel Vauxhall Astra or equivalent and ended up with a large, automatic, petrol Toyota. We were finally given a manual Kia, but this had a worn clutch and shook itself to death if you went over 90 kmph.

Overall we wouldn’t hesitate in returning, but if you’re interested in lots of evening entertainment and a kids club I don’t think this hotel is for you.

No entertainment

from jaynetaylor8
This is a great hotel, the food was very good and rooms cleaned daily and two great pools. The staff where friendly and polite allthough bar staff a little slow.

The hotel is very German orientated and when we asked the German reps when they were going to play french boules we were told, the germans are doing it today but I don't know about the english.
And when a German tried to join in one of the activities he was also told (By another German rep) you can't play this is English only.

The same goes for the childrens club, two english children where turned away.

I've been to quite a few all inclusive hotels and it's the first time I have experienced segregation between nationalities when doing activies.

The entertainment was very poor - the only good shows where when Andrea was singing which was only twice whilst we were there, and she has now left due to the german - english thing.

We spoke to the manager about what was happening and he replied 'What do you want me to do about it'.

I think if all you want to do is chill around the pool and sit and watch CNN in an evening then this is fine for you but if you want to join in the activities and have a good night life then look somewhere else.

Fab hotel

from tracieluv
Let me start by saying what a fabulous holiday we had. We meet 6 other people and it was the best holiday and fun I have had for a long time. The food is great and the service is excellent. The only down fall was the poor entertainment at night! it was bad in October. Hotel manager get some better acts in. The pools are amazing. Yes there are two pools. one round the back of the hotel and one main one in front of the restaurant. The staff were very friendly and helpful. If you want a relaxing holiday come here! there is a large percentage of germans. But who cares when the sun is shining and you look out into the amazing view from your sun lounger!

amazing!

from dirtyprettything
what can i say, what a great hotel! my boyfriend and i stayed in mid june, both 18 first holiday away together.
great choice of hotel, couldnt fault the reception as we arrived early mornig we were hungry/tired so the helpful guy got us checked in asap and even sent us up a ham sandwich and an apple! the room was spot on, soooo clean and bathroom immaculate, evenly sized balcony, fridge t.v.the pools were great, 1 overlooked the beach and the other round the corener looking onto hotel rooms. would recomend the one with swim up bar.
the hotel food was ok, although my boyfriend thought better of it than i did, he has varied appetite so ate anything! staff were great really happy and funny, there to help with whatever you need. food and nightlife AMAZING!
all in all a fantasic hotel and resort would definatley go back!
the only dowside was my boyfriend being taken into hospital! he had a skin reaction with some tanning oil, first we saw the most helpful pharmacist ever, he was lovley he prescribed some anit biotics and lotion unfortunatley this didnt work and early one morning went to hospital, but if you should end up in hospital the medical staf are great, helpful with insurance, medical details etc, ALL spoke english so no break down in communication, they even called a cab back to our hotel for us, provided my boyfriend with private room, t.v with english movies even two meals. all in all great.

Room unavailable

from katerobharryned
We were booked in this hotel on 22nd October for half term week. We were a victim of Kos Aqua Beach - First CHoice had sold us a holiday in a hotel that was not built. We changed to this hotel specifically to get a separate bedroom for the children. We paid £200 extra to ensure we got a Junior Family Suite.

We arrived at midnight to be told the room was not ready and we'd have to go to another room for just 7 hours as the manager was Greek Cypriot and had given all the suites to Greek Cypriots - whether this is true or not, we did not argue as the children were already asleep.

In the morning we were told that there were no available rooms. We were offered £46 to stay put. We said that the money was not an issue and wanted a separate room for the children, as booked.

When I showed the manager the paperwork proving what we had paid on top to get the room, he offered to move us to another hotel - the Aeneas across town, which is a 5* hotel.

We lost half a day of our 7 day holiday trying to sort this out but we moved and had a fantastic holiday there. It was beautiful - much better than the Sungarden.

At the Sungarden, there was a queue all morning of English tourists who had not been given the rooms they had booked.

We never heard from a First Choice Rep and spent days trying to contact one to ensure we'd get our transfer from the Aeneas. Each one said they would call us but they never did. In the end we had to call their head office and get a mobile number and pester the person until someone confirmed a transfer time.

Nobody from First choice contacted us to see if we were okay.

If you want a suite the Sungarden only charge £6 per night to upgrade, so if you can risk not getting one, I would book a room with a partition and then ask if you can upgrade when you get there for the £6 per night, rather than the £28.60 per night that First Choice charge. Actually I would not touch First Choice with a barge pole again!

Fab, Fantastic best Ever

from alegina
As soon as we arrived in cyprus there were loads of posh hotels and we thought ours wouldnt be that good but as soon as we got there we were gasping in aw. The hotel was big had fantastic view, a beautiful location and gorgeous food. The rooms were huge and there was great entertainment. A few people reviewed that there were too many Germans but they were exagerating. Thery are realy friendly and put English tourists first. The one annoying but good thing is that the waiters are so quick and alert that if you leave the room to go to the loo they will take it away! But there is lots of food with a different theme every day. The bar is open most of the time and if your on all inclusive you are aloud as much drink and ice cream that you could ever wish for.

Great Hotel

from shaun/nicki
Well where do i start, had a great time at this hotel, I must add though, we was a little nervous about going as had heard alot about the germans, dont let it put you off, they did not bother us, but they would not acknowledge you, like for instance when going in the lift etc, we smiled and would say hello, and they would just look at you amazed, as if we was from another planet,

Now for the fun part, the entertainers were fantastic, and made you feel really welcome, KERRY, SERGIO, WAYNE AND OF COURSE DAVE.
you wont have the pleasure of meeting sergio, the " itallion stallion", as he was off to brazil the day after we left, but the rest of team will make you feel welcome!!

Food was excellent, and make sure to book up the al a cart, that was fantastic.

Rooms were clean, the maids were very freindly.

Now for the minus of the holiday, on the last day we were told that we could not smoke in large area of where the entertainment was on, ( due to the fact the germans complaint)
bearing in mind that the majority was english, so the management obeyed to the germans!!! and we was told if we did not like it, GO OUTSIDE!!!!

WE WOULD HAVE COME BACK NEXT YEAR TO THIS HOTEL, BUT WAS TOLD THAT NEXT YEAR THEY MAY GO NON SMOKING IN THE WHOLE OF THE HOTEL, SO MAY BE NOT!!!

Top Local Tips for Ayia Napa

things to do Its a bit of a hike up the hill to the Atlantica Sungarden, so if you dont like walking, choose a hotel a bit neared to the square but about a 10-15 min walk. Quad bikes and scooters are great for nipping about and seeing Ayia Napa. Lots for beautiful bays for snorkling.

Use the buses!! Definatly use the buses, 80 cents to get just about anywhere & they are clean coaches that run every 20-30 mins. Don;t book waterpark via travel company, just get bus & ask anywhere for £2 off vouchers.

Los Banditos Mexican canteen - food absolutely awesome, prepare for about a 10-20 minute wait for a table but well worth it.

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Other names for Atlantica Club Sungarden Hotel

  • atlantica hotel sungarden
  • Address: 46, Kryo Nero Ave. a pa P.O.Box 30150 - Ayia Napa - 4885340 - Cyprus
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