As a party of 4 adults and 2 children, we stayed in 2 double rooms with additional beds for the children. On the plus side, the hotel was new and hence clean, very good for beach use and only 10 mins walk from the town. The rooms were modern and well equipped and the pool was clean.Internet access was good. However, one room had a flooding shower problem that left water not draining away. This meant a paddle to the loo for some hours which was not nice in the middle of the nightly. Despite constantly advising staff, this was never rectified. The rooms were not cleaned very well,towels not replaced daily, ashtrys not emptied.The inclusive breakfasts were ok, but the constant need for staff the remind us that milk, cartoned fruit juice and a seconed cup of coffee was chargable was very irritating.
I also received jam on my eggs and bacon one morning after a 45 min wait!!!! Service for breakfast was either superb or dreadful, simply no consistency. The staff were courtious but very patronizing. The credit card machine broke leaving me having to find cash locally on a Sunday to pay my bill.I needed my passport back to do this but this request was met with some mistrust and resistance until I explained that without it I could not withdraw a large amount of cash for them at the bank. I was allowed to stay in the room longer on the day of check out after I complained about the above issues, but as we finally left the hotel I was stunned by one of the desk staff accusing me of trying to run off without paying 20p for a bottle of water that the kids had used from the mini fridge without my knowledge. If this hotel wants to survive in todays competetive tourist market place, it simply has to do better and as we are in the leisure industry ourselves , we know what it takes. We love the resort and will be buying our own property there, even a hotel maybe but in the meantime, whilst we wish tThe Calisto well, it is unlikly that we shall use it again and we will not be recommending it to our friend.