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Nh Stephanie Hotel Brussels

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3/10

1 Reviews

"...but Management at the desk a disaster. I was very much satisfied about the......"

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Reviews of the Nh Stephanie

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Total of 1 reviews
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Rating 3
Rooms quiet and professionally perfect...

  • Submission date:2005-05-29
  • Date of Stay:October 2004
  • From:Germany
  • Submitted by:Klaus Rebensburg
  • Age Group:51 - 60
  • Traveller Type: Business Traveller

...but Management at the desk a disaster. I was very much satisfied about the comfort of the hotel with an acceptable price/comfort ratio (~€ 150). But I was very much disappointed about the customer service at the desk. The lady explicitely offered in perfect German language a complimentary voucher for breakfast. I liked this gesture and I attended breakfast, but I was surprized that I was charged 17 € for breakfast next morning - she explained that this was a misunderstanding. Unprofessional behavior. Sorry - I can not recommend to stay in NH Hotels when these kind of tricks belong to their business behavior.
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