Hilton Brussels Hotel

, Brussels, Belgium
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Hilton Brussels Hotel

3 star

Rooms: 431

38 Boulevard De Waterloo - Brussels - 1000 - Belgium Hotel Website | 2 5041111
85 Traveller

Reviews - Hilton Brussels Hotel

Historical Traveller Reviews of Hilton Brussels Hotel

A very nice hotel

from reykvikingur
Hilton Brussels, although not located directly downtown, is only within a 10-15 min distance from the Grand Place-plaza. The Hotel is of a high standard, which you would expect from a Hilton hotel, a spacious yet very affordable room and very friendly staff. Only complaint is the rather expensive internet access, 27 Euros for 24 hours.

Good but not great

from Frequent Traveller from Scotland
It was a toss up between staying here at the Hilton and the Crowne Plaza, which turns out to be next door to the Hilton. Can't say what the Crowne was like, but, the Hilton was ok.

Location
=======

On a previous trip to Brussels I waited over an hour for a taxi, so I opted this time to take the train. Very easy and cheap at 2.80 euros. The train station is about a 10 minute walk from the hotel. However, if you do take the train to Gare Du Nord make sure you have a map with you to find the hotel. It isn't exactly difficult, but, there are very few signs in the station and so easy to get lost.

The hotel is also smack next door to a shopping centre and one of the main shopping streets and a nice 10 minute walk to the Grand Palace. So good on the location front.

Check in
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Good. Reservation was there, correct rate and minimum of fuss on the paperwork front. The staff were also pleasant, polite, warm and welcoming.

The room
========

I had a corner room on the 9th floor. Normally as a Gold VIP member you get a room upgrade but this didn't (unusually for Hilton) work this time.

The room was a decent size (by European standards) with a nice neutral colour scheme. Nice wooden headboard and a great lighting system which I wish other hotels had - one button for all lights on. Another for all ights off and they were colour coded red and green. Nice touch.

The A/C was quiet but not very effective. So, if you like your room cool, this was not a great result.

The bathroom
===========

Nice marble layout with a light that came on automatically when you opened the door. Which in some ways was nice, and in other ways (at 3 in the morning!) not great and I coud find no way to turn it off.

Decent shower and no creeping shower curtain as there was a glass screen, which personally I like. No battle with the shower curtain!

Hilton seemed to have changed their goodies in the bathroom. I suppose it depends on your taste, but I find the new ones a bit bland.

The bed
=======

I like my bed to nice and firm and this one was to squishy for my liking. The duvets felt a bit cheap and much like the pillows a bit thin. Again, depends much on what you like.

However, on the second night I noticed a hole in the sheets. It was too late to make any fuss about this and I slept on the other side of the bed. Not something that I think is due to your preference!

The check out
===========

I signed the express check out form and proceeded to reception. I wanted to cash some Euro cheques and this rather confused the receptionist. Once I had managed to sort that out, the fact that I had completed the express check out did not seem to count for anything.

I had to sign (I think) three times to proceess everything. Don't understand why when I had done the express checkout form. Now, these things happen, but there was no warmth or interaction from the lady at check out.

If the last thing that happens when you interact with someone is what you remember, then Hitlon didn't score on this point. No "did you enjoy your stay" nothing.

Whilst I am sure she may just have been having a bad day, it is what I will remember from the Hilton in Brussels. Next time, I think I will risk the Crowne Plaza or the Sheraton across the road from the Hilton.

Good breakfast - but 5 Euros for tea!!

from LucyT298
I stayed here in January with my boyfriend on a 2 night package out of the Daily Mail. Pretty good price for what we got £135 ish for 2 night’s bed and breakfast with standard return Eurostar. I was pretty impressed with the hotel when we first walked in, impressive entrance hall/lobby and no queues at the check in. However my first impression of the hotel plummeted when we had got into our hotel room, unpacked and thought we would have a hot drink to warm up after the freezing rain outside - 5 euros! Needless to say we did not have that hot drink.

The three positives for me was
1) Breakfast - there was a huge buffet selection, both hot and cold food. They provided a toaster which was good as it meant you could actually have hot toast with your breakfast.
2) The concierge was very helpful, he provided us with maps, directions and suggestions on where he thought we should go.
3) Housekeeping came in during the evening when we were out to dinner to turn down the bed; I have never been somewhere that does this before so I was impressed.

The only other negative for me apart from having to pay for tea and coffee in your room was the continual buzzing noise that the mini bar made, very irritating when you are trying to sleep at night - especially as we couldn't afford anything out of it.

Overall we had a pretty good stay at this hotel, the hotel room was average for a Hilton but the bed was comfy and the breakfast set us up for a days walking around the city.

Decent Hotel, although no real charachter

from ALLWRIGHTY
Decent hotel, although in my personal opinion there are hotels in better locations in the city for exploring the tourist sites.
Its a huge hotel with 25+ floors, all floors well serviced though by 6 lifts.
Not a hotel with a great deal of character, we stayed at The Hilton in Antwep which was much better, the exterior is just an ugly high rise building, but the room we stayed in was clean and well appointed, as you'd expect of a Hilton. When I go back to Brussels I'll probably try another hotel, but The Hilton isn't a bad choice to stay.

Very friendly service, but beware of extra costs

from hrn
95 Euros got me an fine, clean comfortable room -without breakfast- at this Hilton. It is situated close to the main attractions of the city center, and a short metro ride from the EU. Remarkable is the friendlyness of the staff everywhere in the house. Although the water pipes are a bit loud (not everyone wants to participate in the water consumption of the neighboring room...) I am very satisfied with my room. However, beware of the extra costs - they charge 31 Euros for the breakfast buffet!

Not bad but not a top Hilton

from MickeyStephens
This is a not bad hotel but lacks that extra class that you expect of a Hilton. Rooms are dated and bathrooms especially are very old fashioned. Plenty of good facilities in the hotel and the staff were very pleasant. Beware of the other costs. To use the internet in your room costs 27 Euros a day, and a small glass of house wine in the bar is a stunning 7.50 Euros!!

As a Last Resort

from A TripAdvisor Member
I have been traveling quite a bit on business lately and have noticed that Hilton hotels are a bit of a hit or miss when it comes to a good stay. I am not a picky traveller and ask only for cleanliness, non-smoking rooms, and a helpful staff.

The Hilton Brussels was a big disappointment in many ways... oh, where to start? First, they placed me in a smoking room although the reservation was guaranteed for a non-smoking one. I noticed the ash trays after I had unpacked and had to repack my bags to be moved to another room. The room I was moved to was in no comparison as nice as the smoking one. Again, not a picky traveller, but it would have been nice if someone at the Hilton had apologized for my inconvenience. Ironically enough, I was at the front desk arranging car service for the week with the concierge when I overheard one of the staff tell a guest that he was free to smoke in his non-smoking room since that was all that was available in the hotel at the time.

This was also the first time that I had to use the business center at the hotel... the screen on my laptop broke in transit. I was charged around 80 euros for almost an hour's worth of work on the computer and then... the printer wouldn't work. No apologies or refunds on the amount charged... the woman who was at the "help" desk shrugged her shoulders and said that the computers and printers belonged to a vendor. Sigh...

I asked for a wake up call at 0530 hours and discovered that it was more reliable to set my alarm clock as the wake up call came a day later than what was requested.

After being out late one evening for a business dinner, I asked the front desk to rearrange the time that my driver would pick me up in the morning. Poor man did not get the message and had been waiting for me an hour before my peers or I were ready to leave for the office.

Housekeeping... heaven bless them... kept rearranging my toiletries which was a bit of an annoyance but could be overlooked.

Upon checking out, I discovered 3 charges that had been erroneously placed on my bill and had a devil of a time trying to get the charges removed.

I never write commentaries, etc. but felt compelled to warn would-be business travellers about this hotel. You would be better off at the Sheraton if you are travelling to Brussels (excellent, top-notch hotel) or if you collect points with Hilton, the Hilton Brussels City is a better choice (but not by much).

When I visit Brussels, it is up to me to choose the hotel for my peers and I. This is one hotel that has not only lost my business but also that of 11 other guests as well.

Comfortable and 10 min from centre

from Lizlovestotravel
Did a cheapo Times offer, Eurostar & 2 nights at Hilton for £130ish. All excellent value. Spacious room with very large comfortable double bed and good views. Exemplary choice of items at breakfast and only 10-15 minutes walk from centre. Only disappointment was bathroom which although having luxurious toiletries has one of those horrid shower curtains in the bath which billow around and wrap themselves damply around you - not very 5*. But shower was powerful and all very clean and staff helpful. Would stay again but couldn't afford to eat evening meal there tho it sounded very good.

Not 5* but a good stay

from Macgonagle
We got a deal on lastminute and the place was pretty much what we expected because we had read the reviews on this site. The lobby is impressive and the rooms were nice. We had an unbelievable view over the city which we were very happy with. The staff were friendly and the concierge was helpful.
Criticisms? Charged for tea and coffee in rooms (not acceptable for a 5* hotel), charge for access to exercise room, dining room was a bit boring and tired and the menu was the same.
I would have been disappointed if I had paid full price for this place but if you get it cheap then it is OK.
The location is pretty good, right near a shopping district and everything in brussels is accessible by foot or a cheap cab ride.
We also did a day trip to bruge which was easy and worth checking out.

Good 5 star hotel - but you pay for it!!!

from the_curl
Stayed at the Hilton Brussels in March 2003. Very nice hotel, fabulous a la carte restaurant but VERY expensive (well, it is a 5*, after all!)!

Really well situated, food & service exceptional in the a la carte restaurant, good service, lovely cosy little bar on the ground floor.

Top Local Tips for Brussels

Avoid the city centre Brussels can be an expenisve place to eat, but just outside the city centre near St Bonniface Church there is every type of restauraunt you could ever want.

Don't miss the automobile museum ..even we elderly girls enjoyed it Take a tour to get orientated..but watch out for it finishing , in the centre, at 5.30pm.

thngs to do Things to do

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Other names for Hilton Brussels Hotel

  • hilton international brussels
  • hilton brussels
  • brussels hilton international
  • brussels hilton
  • Address: 38 Boulevard De Waterloo - Brussels - 1000 - Belgium
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