Auberge Du Souverain Hotel

, Brussels, Belgium
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Auberge Du Souverain Hotel

, Brussels
2 star
Avenue de la Fauconnerie 1-3 - Brussels - 1170 - Belgium | 02/672 16 01
4 Traveller

Reviews - Auberge Du Souverain Hotel

2/10
Only as a last resort
Submitted by: Knight in 16/05/05
  • Age Group: 41 - 50
  • From: Germany
  • Traveller type: Mature Couple
Back in January 05 I stayed at this hotel (Brussels) and was very disappointed. There was no heat or hot water in the room, cobwebs stretched from the overhead light fixtures to various corners of the room. The bedding was very dirty with stains and the carpet could have used a good steam cleaning, stains were everywhere. The bathroom fixtures were old (toilet seat was broken,and the toilet itselt was very dirty, the sink faucet was clogged with minerals and rust),the shower door was falling off and did not close properly and last but not least, the shower fixtures were broken and could not be adjusted for a proper shower. The hand rails were a safety hazard for those who needed some type of support while traking a shower. On the good side, the buffet breakfast was not too bad, they had a variety of breakfast items to choose from. I was very impressed with the over-worked housekeeper, she was polite and accomodating. She was there on check in and there on checkout, she looked very tired and overworked. I asked how she can keep a smile with having to clean all the rooms, check in customers and prepare all the morning meals all by herself. Her response was just the shake of the head. I revisited this hotel again 13 May 05 (beyond my control) and nothing had changed. The websites/brochures/flyers shows well dressed up/inviting rooms with ample lighting and clean surroundings, this may have been when the hotel first started business but its certainly not this way today. Their advertisement needs to reflect what the hotel is really like. I hope this hotel improves...
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