Hotel De Barge Boat, Bruges, Belgium

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Hotel De Barge Boat Bruges

Traveller Reviews

     Rating

5.5/10

Official Contact Details - Hotel De Barge Boat

"On awaking on the first morning my fiancée was covered in bites which we......"

"Although we are not usually 'weekend break' people and prefer backpacking in......"

Rating:

1/10
Don't let the bed bugs bite!
Submitted by: Jon in Jan 2006
  • Age Group: 31 - 40
  • From: United Kingdom
  • Young Couple
On awaking on the first morning my fiancée was covered in bites which we assumed were spider bites. Returning later in the day we found an empty room with a bug "bomb" on the bed - all our belongings had been moved without our permission. The manager on duty and later the owner lied saying they had moved our stuff due to us breaking the toilet, not realising we had already been to the room. I then showed the owner photographs of my fiancée. The owner admitted lying to us and admitted a Bed Bug problem but offered no apology and dismissed us with a "we will give you a discount". My fiancée’s bites ended up as huge welts and we had to leave the hotel and stay elsewhere. So far we have not received any apology or refund for a totally ruined holiday at the hands of the De Barge Hotel.
1 out of 1 readers found this review helpful
Management Response from Vertommen Guy, Manager
I don\'t know about the problems that the customer had, but being the new manager I don\'t wanna be confronted with problems from the past. It brings my rates down in a hard way. As for what happened in the past I sincerely offer my apologies to Jon and his wife, but I wasn\'t here yet and couldn\'t help you at the time.
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Rating:

10/10
Bruges' Barge is the Best!
Submitted by: Jennifer Drake in Aug 2005
  • Age Group: 31 - 40
  • From: United Kingdom
  • Adventurer
Although we are not usually 'weekend break' people and prefer backpacking in the country to sight-seeing in the city, a long fascination with all things medieval prompted us to travel to Bruges for a few days last month. For our accommodation we wanted somewhere quiet but accessible, unusual but reliable with that extra something that can only be found locally. Chain hotels may be reliable but have no character. Bed and breakfasts may be quiet but are often too inaccessible to fully appreciate the local flavour.

In Hotel de Barge we found everything we were wanting and more. Upon arrival the friendliest and most helpful hotel employee we have ever met, Bram, welcomed us to the property and immediately went out of his way to ensure that our stay was perfect. The rate we had chosen included the use of bicycles for our stay and Bram provided us with a map showing us where the bicycles were stored. A canal cruise was also included and again the location was marked on...... Read more
2 out of 2 readers found this review helpful
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