Regina Hotel, Vienna, Austria

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Regina Hotel, Vienna

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Rating

1.0/10
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Official Contact Details - Regina Hotel

  • Address: 15 Dr. Peter Kremslehner Rooseveltplatz - Vienna - 1090 - Austria
  • Phone: 0043 1404460
  • Email:
  • URL: http://www.kremslehnerhotels.at
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 131
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"Imaging ordering one meal in a restaurant and receiving a different one without any warning and..."

"The hotel lobby was lovely and well maintained, but the guest room wasn't. It was annoying the..."

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Reviews - Regina Hotel

2 reviews (Showing 1 - 2)
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Rating:

1/10
Beware: either fraud or incompetence.
Submitted by: Nikolai in 10/03/08
  • Age Group: 41 - 50
  • From: Australia
  • Traveller type: Family Traveller
Imaging ordering one meal in a restaurant and receiving a different one without any warning and being told that that is OK and another meal is as good (does not matter that you did not choose one). I booked and paid for hotel Regina several months ahead. On arrival, I was told that that was a mistake, hotel is fully booked and they sent me to another hotel (3 stars, not 4, as Regina claims it is), which, in my view was not the equivalent alternative (smaller rooms, worth location, lack of atmosphere). I tried to find out why did it happen and did not have a sensible answer. They obviously new it for a while before my arrival but did not bother to let me know. Why? I tried to explain them that I choose their hotel for a reason and if I wanted to choose another one, I will do it myself, not on their discretion. Their explanation was that the online system was not working properly when I was making the booking. Although they did not hesitate to charge my credit card, already knowing there is a problem. What is it ? Some kind of fraud? All they have to do is to let me know that there is a problem and I will change my booking according to MY preferences, instead thaey processed my credit card and issued a confirmation voucher. Also I can not understand why I did not get my booking despite it has been done more than three months ahead and has been paid for upfront. Extremely unhappy with their attitude towards clients.
 
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Rating:

1/10
The worst hotel I ever stayed
Submitted by: Emi in 01/03/06
  • Age Group: 31 - 40
  • From: Hungary
  • Traveller type: Mature Couple
The hotel lobby was lovely and well maintained, but the guest room wasn't. It was annoying the noise of creak the floor. The bed and quilt was very 'antique'. Soon after a porter brings my luggage into the room, I was handed a piece of paper, which is 'security note'. It's no wonder why there were many damaged marks on the door. The bath room was very small, old, and smelled moldy. The tub was very tiny and dangerously slippery. The mini bar was not properly maintained. Five of the bottles were already opened and 4 of them were filled with something different. Phlegm like substance was floating in the bottle. When I complained it to a lady at the front desk, her attitude was very rude and mean. She said with loud voice 'I said I am sorry, and I will tell someone to bring new bottles, OK? What is your problem then?' It's hard to believe that someone who doesn't know civilized manner was in a four-star hotel's front desk. I visit Vienna regularly and have tired many hotels in the city. Of course there are some below-average hotels, but Hotel Regina was the worst hotel in my whole experience.
 
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