Radisson SAS Palais Hotel

, Vienna, Austria
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Radisson SAS Palais Hotel

, Vienna
5 star

Rooms: 247

16 Parkring - Vienna - 1010 - Austria Hotel Website | | 1 515 17 0
321 Traveller

Reviews - Radisson SAS Palais Hotel

5/10
Quiet and Clean
Submitted by: Babette Stewart in 11/07/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Culture Vulture
Definately quiet, in fact a little too quiet. We were a very long walk away from the action. The taxi drivers never seemed to know where the hotel was when we asked them to take us there. I will say, the staff was very friendly and helpful. The room was clean and well appointed. We certainly did get a good nights rest.
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Historical Traveller Reviews of Radisson SAS Palais Hotel

Excellent Hotel

from A TripAdvisor Member
An excellent Hotel , warm friendly welcoming staff - went out their way to ensure that we had a memorable stay
Food excellent especially the breakfast.
Room was fantastic, as was the room service .

Avoid!

from A TripAdvisor Member
My wife and I stayed here with our 10 month old daughter, whilst enjoying a visit to Vienna's famous Christmas markets. I wish we had stayed at the Intercontinental!!!

Granted, the hotel's location is excellent but (apart from the reception staff) the service was terrible.

Initial impressions were good but the hotel really is only 3+ stars at best. We had a large room but our view consisted of a glass roofed internal courtyard. On our first night we were awoken by loud music - an office Christmas party due to continue until after 2am. Obviously our baby was very distressed, so we ended up changing rooms to a higher floor - just what you need in the middle of the night!

At breakfast the next morning, our request for a baby's high chair was met with derision by the resuarant mananger. Worse still, we had to share a table with another couple due to the fact that the staff couldn't be bothered to clean up any of the empty tables. The breakfast itself was adequate.

To top it all, my wife had left a valuable piece of jewellery in our original room. Surprise, surprise - it had vanished. Hotel management promised to do all they could to find it but then we never heard from them again! It was only as a result of my wife's detective work and skills of persuasion, that the head chambermaid managed to uncover the item in the locker of one of the other maids where it had been put for safe keeping (for over 24 hours)!

So, in summary this hotel claims to be 5 star but it's levels of customer service barely scrape 1 star. When will hotel managers realise that if you pay your staff peanuts you get monkeys.

Dreadful service

from PHILEASFOGGDundee
Pokey rooms and dreadful service. The staff kept answering the phone (four times) during a conversation with us, as we were checking in. It took one hour to check in. The room was tiny with lots of things not working. It stank of cigarette smoke in spite of us requesting a non smoking room. We asked to change rooms and this was quite a battle! Fabulous location, great for the airport transfer but not much else going for it I'm afraid.

Great Ambience in Public Areas with An Excellent Staff

from A TripAdvisor Member
My wife and I loved the ambience of the atrium lobby.

The front desk staff were incredibly friendly and helpful, with excellent skills in English ( only wish I could have reciprocated with at least a marginal grasp of the German language).

The room was a bit of a disappointment - with the furniture and wall coverings being a little worn and needing refreshing.

Good location, but next time we'll be staying a little bit closer to Stephen Platz.

Lovely Hotel

from A TripAdvisor Member
Have just spent the last 4 days here. The location is excellent and very handy for the airport train. The hotel is elegant yet not to overwhelming. The staff were pleasant and courteous. The rooms are small but well presented. This is not a modern hotel yet it seems to fit well for the city. Unfortunately breakfast was not provided with our rate and I would not recommend the 22 euros it costs. There are great coffee shops just around the corner. Take advantage of the gym on the top floor as the whole weekend it was unused and we had it all to ourselves! Conclusion this hotel is practical, comfortable and well suited for a city break.

Pleasant stay, wonderful location

from A TripAdvisor Member
I had a very good experience with the Raddison SAS Palais. My friend and I walked in with no reservations and the staff found us a lovely room at a reasonable rate for the area. The room was a good size, not small as I had heard mentioned in other reviews. It was very comfy and well decorated. No noise could be heard from other rooms so I could sleep soundly. The breakfast was included in our rate and was quite delicious, there was something for every taste. The staff was helpful and polite, even phoning in to get us concert tickets.

The Stadtpark location can't be beat. We walked everywhere from here or took the ring tram which is just outside the hotel.

We had a very pleasant stay!

Worth the money

from lgalvin
Very quiet, nicely appointed rooms, elegant lobby and helpful staff. Great location

Not up to our expectations

from Sanooy
We stayed in the hotel in November 2004. The location is really good and within walking distance to many of the city attractions. The staff was helpful when we asked for directions to the best restaurants in the area. The room and bathroom are quite small, but the furniture is very nice (classic style not modern). However, we were not very happy with the service. First of all, we requested a room with a king bed and ended up with two twin beds pushed together, which was so uncomfortable because the mattresses kept parting all the time and we had to get up and push them back. Secondly, to get a box of tissue, we had to call the housekeeping several times, and did not actually get the box until about two hours after placing the calls. In addition to that, we think the hotel is overpriced. For a little more, you could stay at the Bristol hotel (a Westin hotel), which is only a few steps away from the Radisson SAS. Anyhow, if you decide to stay at this hotel, the best rate is available at the Radisson SAS web-site, just make sure to reserve at least a week ahead.

Great location, but....

from jplenny
I stayed at this hotel for two nights in mid January 2005. The hotel is location is fantastic, being on the "ring" in Vienna, but the rooms are very small. It was livable with one person, but if I were traveling with two it would have been much worse. The bathroom was tiny and the ceiling in there was short at just 6 ft 6 inches in height. This made it feel very claustrophobic.

The room was fairly typical. Coming into the room, you had a closet on your left and then the mini bar. This small entrance area was very narrow. Just getting my luggage into and out of the room seemed to be much more difficult that normal because of the narrow space.

Once in the room, there was a chair on table on the right wall, looking out a window, two single beds against the far wall and a desk area to my left on the near wall. Further along the near wall was the entrance to the bathroom. The TV was located along the same wall, past the bathroom entrance. The single beds were a bit small for my size, but they were comfortable and the chair near the window was also created a comfortable area to read and relax.

The desk area made it easy to work. There were several plugs and a CAT5 connection for a PC. The room offered both Wireless and Wired internet for 19.00Euro a day. The desk had a nice desk lamp that lit up the area well and there was enough room at the desk to spread some of my work out.

The hotel offers a breakfast buffet, but I would advise travelers to shop the nearby cafes and bakeries instead. While the buffet fair, is most certainly not work anything near the 23.50 Euro charged. The breakfast buffet fair was typical for a European hotel. Choices included breads and rolls, juices, yogurt, fresh fruits, scrambled eggs, bacon, sausage, pancakes, along with assorted meats and cheeses, and various sweet breads and cakes. For the price, I would have thought there would have been a bit more selection and choices.

The hotel staff wasn't that impressive. They always seemed to be extremely busy and didn't have enough time to deal with their customers correctly. I waited at the travel desk for 15 minutes, waiting for someone to help me, but it never happened. The morning I checked out, there were only two clerks dealing with all the departing customers. This resulted in a long line at the front desk. Since the hotel did not offer an express checkout service, everyone who was departing was required to visit the desk for their bill.

All and all the hotel is nice, but with the small rooms, the busy staff, and the pricey breakfast, I'm sure there are better values in Vienna when compared to other hotels of this category in Vienna.

Cellular Phones a disturbance

from A TripAdvisor Member
At a Musical Nights dinner on New Year's Eve, my evening with family and friends was wonderfully entertained. The singer and musicians performed beautifully. However, it was constantly disturbed by cellular phones ringing and people talking above the music. I have visited other 5 star hotels and restaurants in the area that have a strict policy with no cellular phones and I have found this comforting. It would be great if they would consider this also.

Top Local Tips for Vienna

Take the Schnellbahn, it's cheapest Take the Scnellbahn local train from the airport. It stops right by the main centre and only costs E3 (or E1.50 if you buy a 3 day Vienna Card at the airport first). Quick. easy and cheap.

Train from the airport to the city The train from the airport to he city had great service. We tried to buy our tickets from a machine on the platform at the airport and although we'd stuck our credit card in we were getting confused about how the ticket machine worked and as the train was about to depart an employee told us to jump on board and buy our tickets on board the train from the conducter. We got on board and the ticket collector told us his colleague had called him to advise that we had actually manged to purchase our tickets at the station but the machine had been slow to spit them out and to make sure he gave us a return ticket.

Taxis can take advantage of tourists Check with your hotel conceirge for taxi rates before arriving so you know how much the fare should be to and from your hotel.

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Other names for Radisson SAS Palais Hotel

  • vienna radisson
  • radisson vienna
  • Address: 16 Parkring - Vienna - 1010 - Austria
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"Quiet and Clean" - Babette Stewart

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