Intercontinental Wien Hotel, Vienna
Reviews - Intercontinental Wien Hotel
Read 436 additional reviews of Intercontinental Wien Hotel at TripAdvisor.
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Historical Traveller Reviews of Intercontinental Wien Hotel
excellent!from A TripAdvisor Member
Spring? in Viennafrom A TripAdvisor Member
We planned on visiting Vienna in the spring to take advantage of all the beautiful flowers, weather and beat the summer crowds. Unfortunately, Vienna is experiencing much cooler than normal temperatures this year and we were very disappointed to see only a few flowers in bloom and all the trees bare.
Never the less, we still had a great time in Vienna and much is due to our pleasant experience at the Intercontinental.
After arriving at the airport, we elected to take the train for 9 Euro to the city center and then hoped onto the U-bahn one stop to the City Park. Out the U-bahn station and across the street to the hotel. We were in the lobby 30 min after getting our bags at the airport.
Although I booked on-line for two adults and one child (Travelocity 160 Euro for a Superior room, no inclusive breakfast), the clerk said they had no record of a request for our child. No problem, she'll just have to upgrade us to a larger room, King size bed and give us a view of the park for the inconvenience. Needless to say our first impression of the Hotel staff was very positive. Just a note, we checked in the same time as a couple of Japanese tourists and I heard the clerk quote the couple a Superior room for 290 Euro per night.
The hotel interior is very well decorated with a nice sitting area and bar. Not the most luxurious I've ever seen but overall much better than average. The room was outstanding. One of the top 5 decorated rooms I've ever stayed in and very large. Most of the amenities were there including, robes, mini-bar, internet connection, big fluffy towels, etc... The bed was a dream and the comforter, pillow and sheets were fluffy and deep. The bathroom was very large with an all marble floor and extra large shower and a real shower head that provided some real pressure. No water conserving shower heads in this European hotel.
Be careful with the mini-bar. It's computerized so if you pull something out just to look at it, it automatically charges the room. Very dangerous with a 2 yr old who, according to our initial bill, has a taste for cognac.
The hotel staff met our every need and were bi-lingual (including the maids) so, even though I speak German fluently, communicating wasn't a problem for my wife.
A couple of negative observations. The buffet breakfast in the morning was 23 Euro a person. We elected to pass since we don't normally eat a large breakfast anyway and spending so much just for breakfast seemed excessive. After asking the concierge he directed us to a small grocery store, 5 min walk from the lobby where we could buy fresh pastries, fruit, milk or juice for all three of us for 6 Euro total. Needless to say, we elected to get our breakfast from the store.
We ate at the hotel restaurant only once and were very impressed with the service and food. Dinner for two plus a child ran us about 50 Euro. My one complaint was that the wait staff was so drilled on etiquette that they didn't know how to adapt to a 2 year old child. When we sat down we cleared all the utensils and breakables out of his reach so they wouldn't end up on the floor or somewhere else. Sure enough, the wait staff came over and, very precisely and elegantly, re-arranged the flowers so they were once again in my sons reach. After explaining the realities of eating with a two year old child the wait staff nodded in confused agreement. Of course when the meal came out, they went to great pains to make sure my two year old son had a fresh set of utensils to include adult size soup spoon and fork. We then asked for a dessert spoon and salad fork which caused major confusion amongst the staff since that violated whatever rule of utensil etiquette they had been drilled on. "You can't eat french fries with a salad fork!??!?!?". "Where do I place a salad fork when there's no salad?!?!?!?". The whole experience was actully quite humorous and we still enjoyed our dinner and the service.
Overall, a very pleasant experience and no significant negative issues with the hotel.
Loved the hotelfrom Debtay
I emailed the hotel before leaving the UK & both times they emailed back within a couple of hours. We were going to take a taxi from the airport to the hotel but when I emailed about prices they offered their own limo service for 37 Euros (only about 2 more than a taxi) & arranged for one of their drivers to meet us at the airport arrivals terminal.
The room service doesn't cost any more than eating in their restaurant (about 10 Euro's for a VERY big bowl of pasta, 3 rolls & butter) so we used that both nights we stayed at the hotel. Delivered by a very friendly staff within 10 minutes of ordering. However don't order tea or coffee as you will get stung for about 9 Euro's. Make your own with the facilities provided in your room - much cheaper as this is included in the room price.
We also were able to leave our bags with the consierge while out exploring on our last day, before taking their limo to the airport for our evening flight home.
1 thing to remember : Tipping in Vienna will get you pretty much anything you want. Extra towels, bathrobes, quick roomservice etc. If you don't tip they take this as a sign of bad service, so take a few extra Euro's for this.
To sum up if you stay at this hotel you will be very satisfied.
Brilliant top class hotelfrom A TripAdvisor Member
There is something wrong both with Vienna and Vienna intercontinental.from A TripAdvisor Member
Was there 22-27/12/2004 and what struck me most was that these viennese people has gone
to far with sucking tourists dry of money.
I mean for example go to schoenbrunn palace.Which is only one tourist destination.
I paid 30 euros (2 adults and one child 5 years old) only for the schoenbrunn zoo.
I you want to see the other things in the schoenbrunn palace you have to pay for each small part of it
such entrace tickets. That means a family can spend in only one day and only for one tourist destination
over 100 euros.Ok they have beautiful palaces but someone must tell them their prices is to much.
About intercontinental wien.
The best thing with this hotel is its location.
It is a good 5-star hotel but something is wrong with it like the rest of this viennese imperial pseudo palace saga.
I booked from their web site 4 weeks in advance 175 euros/night for a deluxe room and paid directly
from my credit card 175 euro(the first night) 4 weeks in advance.
When I arrived there I saw that they changed the prices to 160 euros/night.
But they charged me 175 euro/night for all 5 nights.
They didn't give me a deluxe room because I had a child with me , although I emailed them and asked what kind of room I would choose for family with child.
Most of their staff should not work in 5 star hotel.
Specially in breakfast you had to beg them for coffee, and specially one tall guy was provocative
and rude like he was serving breakfast in a jail.
The manager of this hotel should go to Intercontinental Athens - Greece and study what a
real 5-star hotel is about and how real 5 star staff behaves like .
Vienna is a real beauty , but as all good looking things , some big scars can pop up and destroy all the fun.
Great locationfrom A TripAdvisor Member
I always stay here!from A TripAdvisor Member
The restaurants are great too (average for a medium priced London restaurant so we were quite happy!) plus the piano bar has the biggest selection of whiskies (Scotch and Bourbon) in town! Lovely public areas to relax in, even better when the hotel quartet are playing tunes.
Great Valuefrom A TripAdvisor Member
Loved this hotel !from A TripAdvisor Member
I would highly recommend this hotel !
great hotel, very spacious roomsfrom brennynp
Top Local Tips for Vienna
Day Fare Saver Buy a one day ticket for all transportation in city for €5. Great value. Also take No. 1 or No. 2 tram around ring road to see the sights of city and get a feel for the place
Use the underground system! It was so easy to use - far less complicated than say London or Paris. I throughly recommend it. It felt safe too.
Biggest Schnitzels in Austria Head to Figlmuller Schnitzel in the city centre for Schnitzels that hang over the edge of the plate and taste great. The house speciality is definetly the best in town. One more tip don't bother with Cafe Sacher with it's renowned torte- It's overpriced, pretentious and there is no atmosphere there.
Other names for Intercontinental Wien Hotel
- intercontinental hotel wien
- intercontinental hotel vienna
- Address: 28 Johannesgasse - Vienna - 1037 - Austria
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