Hotel Bristol a Westin Hotel Vienna
, Vienna, Austria
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Hotel Bristol a Westin Hotel Vienna
378
Traveller
Reviews - Hotel Bristol a Westin Hotel Vienna
Our favourite hotel!
Submitted by: Kengo and Asami Shibata in 10/03/05 - Age Group:
- From: Japan
- Traveller type:
We have been to your hotel four times. Hotel Bristol is our favorite hotel!
Want to see more hotels? View all hotels in Vienna
Historical Traveller Reviews of Hotel Bristol a Westin Hotel Vienna
Great Hotel
from vikhawk
My wife and I stayed here last month and it was a great experience. The location is perfect - right across the street from the Opera and close to everything. The tram stops right in front of the hotel and the subway entrance is about 20 feet from the front door. We walked and took the subway or tram to everything. If you go to Vienna, you want to stay inside the ring because you are within walking distance of most sights. The room was small but very nice and clean and more than ample since we didn't spend much time there. The bathroom was clean and it had a great shower!!! The staff was very helpful. I needed a transformer for my digital camera and they provided it free of charge. Also, we had trouble using the Austrian phonecard from the room and the man at the front desk used his cell phone to place the call. It is expensive but it is worth it for the location, the convenience and the comfort.
Huge room, great staff, great location
from Foddye
I stayed at the Hotel Bristol in the second leg of a three-leg tour of Central Europe I purchased with Virgin Vacations.
I very much recommend the Hotel Bristol. It's location makes the hotel great; it's on Kartner Ring, which makes up the Ringstrasse, which basically is a road alongside which is a string of beautiful, grand buildings that form a circle around the heart of old Vienna. You can walk to every site you would want to see in Vienna in under 15 minutes. Most sites are just a 5-minute walk (if you're a New Yorker and walk like I do).
Our room was HUGE. The foyer to our room was larger than American hotel rooms I've stayed in before. The bathroom was lavish, awash in granite and marble, and the bedroom was gigantic, with a crystal chandelier in the center, a wall of built-in cabinets for clothes, and two gigantic windows (one with a balcony). I will say that the decor is grand, but looking tired.
I would definitely stay at this hotel again, but only if it were through another package where I could get an awesome rate. I saw that the rack rate for our room (posted in the closet) was 603 euros a night. It's definitely not worth that much, but if you can get a deal, then take it. You won't regret it.
I very much recommend the Hotel Bristol. It's location makes the hotel great; it's on Kartner Ring, which makes up the Ringstrasse, which basically is a road alongside which is a string of beautiful, grand buildings that form a circle around the heart of old Vienna. You can walk to every site you would want to see in Vienna in under 15 minutes. Most sites are just a 5-minute walk (if you're a New Yorker and walk like I do).
Our room was HUGE. The foyer to our room was larger than American hotel rooms I've stayed in before. The bathroom was lavish, awash in granite and marble, and the bedroom was gigantic, with a crystal chandelier in the center, a wall of built-in cabinets for clothes, and two gigantic windows (one with a balcony). I will say that the decor is grand, but looking tired.
I would definitely stay at this hotel again, but only if it were through another package where I could get an awesome rate. I saw that the rack rate for our room (posted in the closet) was 603 euros a night. It's definitely not worth that much, but if you can get a deal, then take it. You won't regret it.
Avoid this hotel
from Gerhard13
We stayed at the Westin Bristol for 6 nights from 15 to 20 October 2005. As I am Platinum Starwood member, we were upgraded to a 5th floor room, which was small (tiny bathroom that could only accommodate one person!) and dingy and you had to stand on your toes to see out. The next day we were moved to a 3rd floor room which was as old and tired as the first, but bigger and had a better and larger bathroom. Unfortunately the bed was very old and the room had not been renovated in 50 years. These rooms are NOT worth the prices. The worst aspect of the hotel is however the attitude of the concierge desk: every single concierge was rude and did not even bother greeting one. They offered the most basic information and really spoiled our time in Vienna. They were the opposite of the concierge desk at the Four Seasons Gresham Palace in Budapest where we stayed before going to Vienna.
Avoid this hotel - it might be very well located with lovely views over the opera building, but it is really tired and a miserable place.
gerhardjoubert@mweb.co.za
Avoid this hotel - it might be very well located with lovely views over the opera building, but it is really tired and a miserable place.
gerhardjoubert@mweb.co.za
Beautiful hotel in Vienna
from A TripAdvisor Member
I used my Starwood points to stay at the Hotel Bristol. It was a beautiful, stately hotel in a great location in Vienna. The room was big and beautifully furnished. After 10 days in Eastern Europe, the hotel was a nice way to relax...fluffy towels, great bathrobes, chocolate on the pillows. The comfortable heavenly bed was a great plus.
The staff was helpful and friendly. The concierge recommended a great restaurant to us for dinner.
The hotel is in a great location. It is right near the opera house and within walking distance of almost all major Vienna attractions, such as the Hofsburg Palace, St. Stephen's Dome, etc. It is also located right next to a U-Bahn stop (their subway) which made it easy to visit some of the sites outside of the city (such as the Schonbrunn Palace). We also took the city train in from the airport, and then the subway to the hotel.
The meals at the hotel seemed a bit expensive so we didn't eat there, although we did enjoy a drink at the bar.
The staff was helpful and friendly. The concierge recommended a great restaurant to us for dinner.
The hotel is in a great location. It is right near the opera house and within walking distance of almost all major Vienna attractions, such as the Hofsburg Palace, St. Stephen's Dome, etc. It is also located right next to a U-Bahn stop (their subway) which made it easy to visit some of the sites outside of the city (such as the Schonbrunn Palace). We also took the city train in from the airport, and then the subway to the hotel.
The meals at the hotel seemed a bit expensive so we didn't eat there, although we did enjoy a drink at the bar.
Enjoyed our stay very much
from cqt
I stayed at the Bristol in 2000 and vaguely remembered that it had a central location, had a small room and great air-conditioning in the 90-degree heat.
This year, my husband and I decided to visit Vienna at almost the same time that I visited in 2000. We decided to stay at the Bristol, and I have stronger memories to share now since it's still fresh. The air-conditioning was not a problem, despite what others had written. My husband and I live permanently in CA so central air is something that we just take for granted, especially in the height of summer. My original visit to Vienna was blisteringly hot so I was worried that the previous reviews cited issues with air conditioning. Luckily, it was not a problem.
I booked into a Classic Queen room for 260-Euro, but when I made the reservation with the hotel, they sent back a confirmation for a Classic King at that rate with breakfast. The day before I arrived, I asked for a complimentary upgrade if available upon check-in. The girl was not very positive about my chances since the hotel was supposed to be full, but I asked her to annotate my reservation anyway.
When we checked in, I am almost certain that we got upgraded to a Deluxe room because the room had a long corridor that led to the main room with the bathroom along the way. The room had a balcony facing the Opera across the street. Nice classical furnishings. This beat the tiny room that my friend and I were given when we visited in 2000.
There was turndown service each night where boxes of chocolates were left. The bed was turned down to the down comforters, which was nice. The only odd thing is that there were individual comforters, but an actual king size bed (unusual for Europe where the kings tend to be two-twins pushed together). The room was kept clean by the housekeeping staff.
The concierges were good - but the friendlier one was Johann (a.k.a., Hans). We booked a Mozart concert at MusikVerein - if you like Mozart, you should go, but don't if you're not into the music. It's not a top-quality orchestra but fun. Had dinner at the Korso, which was very good in general but let you down in the dessert category which was a bit of a surprise in Vienna. Also had a fantastic dinner at this restaurant with a name that ended in ---Hummer Bar. It was great seafood. Tried the two sacher tortes (Hotel Sacher's and Demel's) - Hotel Sacher wins hands-down!
Service was really good from all the staff - from the reception to the bellman. We were treated with great respect. The only remotely rude person was the reservationist who was not super-friendly when I asked for the upgrade. She wasn't the one who booked my room - that lady (Ms Schich) was so friendly and nice. I am certain that she had a hand in our upgrade.
Location of the hotel is tremendous - everything is within walking distance. The Hotel Imperial isn't much further so despite what others have written about the location of the Hotel Imperial not being as good, it's true but barely. The two hotels are within a stone's throw of each other. Vienna's not that big a town, especially the main center town.
The downsides of the hotel were minimal:
-As noted by others, toilet paper and bed sheet (not comforter or pillow cases) were rough. I wrote this in their survey.
-Although booked into a non-smoking floor, the smoke in the central air system seems to have not been filtered out. This bothered my sinuses. For many European hotels, this seems to be a problem.
-Walls can be thin if you have neighbors with annoying kids who talk all the time. We didn't notice the first night when we had a couple next to us, but they must have checked out because we heard the family after that.
All in all, we had a very pleasant stay at the Bristol in Vienna. The luxury collection hotels tend to be good quality - they aren't the Four Seasons, but for what you pay, they are good value hotels. The Bristol was no different.
This year, my husband and I decided to visit Vienna at almost the same time that I visited in 2000. We decided to stay at the Bristol, and I have stronger memories to share now since it's still fresh. The air-conditioning was not a problem, despite what others had written. My husband and I live permanently in CA so central air is something that we just take for granted, especially in the height of summer. My original visit to Vienna was blisteringly hot so I was worried that the previous reviews cited issues with air conditioning. Luckily, it was not a problem.
I booked into a Classic Queen room for 260-Euro, but when I made the reservation with the hotel, they sent back a confirmation for a Classic King at that rate with breakfast. The day before I arrived, I asked for a complimentary upgrade if available upon check-in. The girl was not very positive about my chances since the hotel was supposed to be full, but I asked her to annotate my reservation anyway.
When we checked in, I am almost certain that we got upgraded to a Deluxe room because the room had a long corridor that led to the main room with the bathroom along the way. The room had a balcony facing the Opera across the street. Nice classical furnishings. This beat the tiny room that my friend and I were given when we visited in 2000.
There was turndown service each night where boxes of chocolates were left. The bed was turned down to the down comforters, which was nice. The only odd thing is that there were individual comforters, but an actual king size bed (unusual for Europe where the kings tend to be two-twins pushed together). The room was kept clean by the housekeeping staff.
The concierges were good - but the friendlier one was Johann (a.k.a., Hans). We booked a Mozart concert at MusikVerein - if you like Mozart, you should go, but don't if you're not into the music. It's not a top-quality orchestra but fun. Had dinner at the Korso, which was very good in general but let you down in the dessert category which was a bit of a surprise in Vienna. Also had a fantastic dinner at this restaurant with a name that ended in ---Hummer Bar. It was great seafood. Tried the two sacher tortes (Hotel Sacher's and Demel's) - Hotel Sacher wins hands-down!
Service was really good from all the staff - from the reception to the bellman. We were treated with great respect. The only remotely rude person was the reservationist who was not super-friendly when I asked for the upgrade. She wasn't the one who booked my room - that lady (Ms Schich) was so friendly and nice. I am certain that she had a hand in our upgrade.
Location of the hotel is tremendous - everything is within walking distance. The Hotel Imperial isn't much further so despite what others have written about the location of the Hotel Imperial not being as good, it's true but barely. The two hotels are within a stone's throw of each other. Vienna's not that big a town, especially the main center town.
The downsides of the hotel were minimal:
-As noted by others, toilet paper and bed sheet (not comforter or pillow cases) were rough. I wrote this in their survey.
-Although booked into a non-smoking floor, the smoke in the central air system seems to have not been filtered out. This bothered my sinuses. For many European hotels, this seems to be a problem.
-Walls can be thin if you have neighbors with annoying kids who talk all the time. We didn't notice the first night when we had a couple next to us, but they must have checked out because we heard the family after that.
All in all, we had a very pleasant stay at the Bristol in Vienna. The luxury collection hotels tend to be good quality - they aren't the Four Seasons, but for what you pay, they are good value hotels. The Bristol was no different.
Beautiful Hotel with service problems
from joesorce
We thought this was one of the most beautiful hotels that we have ever stayed in, though the rooms and bathrooms are small. The location across from the Opera is very convenient, and you are close to public transportation. Enjoyed crossing the street to ride Tram #2 a couple of times around the city to get oriented. Later we started hopping on and off this tram as a sort of self-tour.
On the second morning of our stay, our daughter told us that she had to try calling several times before someone finally answered the phone at the hotel. The following morning, our son tried for two hours before someone actually answered the phone. This was at 8am hotel time so it's not like he was trying in the middle of the night. We made it clear to the hotel that we would never recommend them to anyone because of this phone trouble. Had it been an emergency, my son would have been even more upset.
On the second morning of our stay, our daughter told us that she had to try calling several times before someone finally answered the phone at the hotel. The following morning, our son tried for two hours before someone actually answered the phone. This was at 8am hotel time so it's not like he was trying in the middle of the night. We made it clear to the hotel that we would never recommend them to anyone because of this phone trouble. Had it been an emergency, my son would have been even more upset.
You Have to Speak Up to Get a Decent Room
from A TripAdvisor Member
Having read the reviews of this hotel and the similar experiences I had, I thought I'd recount my experience. I visited this hotel in the summer of 2001 along with a friend. The first room we were given was the size of a pigeon coop...very small with a view of pigeons and air conditioning units. A polite request for a better room resulted in a very very nice room (what I had been expecting to begin with). I think the moral of the story is that at this hotel, you will get stuck with very below average accomodation unless you speak up--I'll pretend that that wasn't the case because of my nationality.
A Grand Palace......
from robinlynn47
We loved everything about this Grand Dame hotel. Its luxurious and large rooms and its great location made this hotel a winner!!
Incredible Hotel!
from TrvlDva
If you ever have a chance to stay at the Hotel Bristol in Vienna, you will not be disappointed. The hotel is in a great location (next to the Opera House) and within walking distance of all of the major sights in Vienna.
Our room was beautiful, and the service was outstanding. I would definitely recommend this hotel.
Our room was beautiful, and the service was outstanding. I would definitely recommend this hotel.
good old european style
from A TripAdvisor Member
We stayed at the Bristol for our 3rd time. Always on the top floor, suite no. 660 which the Hotel never failed to accomodate us in. Though the hotel doesn't offer super cool airconditioning for deep frozen good night rests or splendid rooms for "looking for the deal internet user " it offers european style hotel living and service on the highest level one could expect. Our suite consists of a round bedroom in the left of the little rooftop towers, a livingroom decorated with antiques, separate bathroom and toilet, a huge walk in dresser and a nice balcony integrated into the roof.
We always receive amenities like chocolates, flower arrangements and champange on arrival.
We always receive amenities like chocolates, flower arrangements and champange on arrival.
Top Local Tips for Vienna
Lots to do! There is more to see and do in Vienna than you think. We had 4 days there, we could have easily filled another 3. Buy a Vienna card, we didnt and it could have saved us quite a bit! Walk everywhere, all the main sites are close together.
An Overlooked Museum The Vienna City Museum, next to the Karlskirche, is a wonderful place for an overview of the city's history. It is in a very unremarkable building, but has an amazing collection including many of the treasures from the cathedral that would have been ruined during the war had they not been stored away.
Excellent restaurant in the Heart of Vienna Great Austria local restaurant called Ferdinandt Wiener Restaurant...excellent cuisine - enjoy the variety platter for 2 which includes beef, veal, chicken, and lamb accompanied by vegetables....wonderful service & prices...friendly staff with local flavor!
- (hotels)
Other names for Hotel Bristol a Westin Hotel Vienna
- hotel bristol vienna
- bristol hotel vienna
- Address: 1 Kaerntner Ring - Vienna - 1015 - Austria
Candid Traveller Photos
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- (hotels)
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