Best Western Congress Hotel

, Yerevan, Armenia
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Best Western Congress Hotel

, Yerevan

Rooms: 126

1 Italia Str. - Yerevan - 375010 - Armenia Hotel Website | | (+374 10) 580095, 521746
73 Traveller

Reviews - Best Western Congress Hotel

What a fiasco!
Submitted by: Arto in 21/12/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
My sister wanted to visit Armenia for the first time from London and asked me which hotel I thought would suit her.

I told her the Congress looked nice; what a disaster, I should have kept my big mouth shut.

Cramped room, $110 US dollars a night, for a self-styled De Luxe hotel it has no room service, she took a Coca Cola from the mini fridge and was asked to and paid for it the very next morning, this was not replaced and the following morning she was asked to pay again, when she explained that she had not taken another as the one she had paid for had not been replaced, she was told in a huff and very rudely that they would empty her fridge there and then which they proceeded to do immediately. Very bad manners.

I owned and run a well known central hotel in London for over 20 years and consider myself well versed in matters to do with hotels.

Every morning whilst waiting for my sister I used to listen to a litany of complaints from the guests in the lounge, money stolen from the rooms, guests arriving at 7pm, yes pm, given the keys to the rooms and finding the rooms not ready & in a filthy state and no one seemed to know what was happening.

When my sister complained that she had found her room unlocked several times she was told “well the maids must have left it so”!

The Manageress and unkempt highly strung woman would not accept complaints from any of the guests and was aggressive and confrontational.

She could not have worked for me even for 5 minutes, overall the Congress left a bad taste in the mouth, and it's obvious it is run very badly, not worth visiting.

Top Local Tips for Yerevan

HEALTH When going on tours to historic sites make sure you check for Ticks every night. Asiatic ticks carry some horrible diseases. Only remove ticks carefully with tweezers. Do not yank them out. Treat the bite with iodine. See relevant sites.


Other names for Best Western Congress Hotel

  • yerevan best western
  • best western yerevan
  • Address: 1 Italia Str. - Yerevan - 375010 - Armenia
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