Marriott Cost Rica Hotel

, San Jose, Costa Rica
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Marriott Cost Rica Hotel

, San Jose
700 m de la Firestone - San Jose - 502-4005 - Costa Rica Hotel Website | 298-0000
376 Traveller

Reviews - Marriott Cost Rica Hotel

Historical Traveller Reviews of Marriott Cost Rica Hotel

Friendly Staff!

from charroux
My husband and I stayed at the hotel in May 2005. When we arrived at the Airport, we took the shuttle to the hotel. The shuttle runs on the 1/2 hour. From the moment we arrived on the shuttle, we were treated so nicely. The people at this hotel are the nicest people that we have encountered in all of our travels. The hotel is very nice and the room that we had was on the Executive Floor. If you do not have access to the Executive Lounge, I would suggest paying the extra money. The breakfast in the morning was wonderful. Not your usual continental. There are cereals, breads, fruit, hot dishes, etc.. Also, there is a mini-frig. that has bottled water, sodas, milk and juices in it that you can help yourself to. Great money saver with the water by the pool. In the afternoon there are snacks and at night there are hot food items and alcohol for a reasonable price. I would suggest getting a room as far away from the middle open courtyard as possible. There is music nightly until about midnight and it is pretty loud. We enjoyed it, but if you go to bed early or want absolute quiet, go as high up as possible and as far down the hall as possible. We booked a tour through the hotel. It was incredible! We did the 4 in 1 tour. Awesome!!! We really did not do much there except lay around the pool. The hotel does have a shuttle that goes to the Los Suenos Resort. It is about 2 hours away. The cost was $25 ea. We did not want to sit on a shuttle for 2 hours. Also, there is no shuttle that returns so you would have to spend the night. If you are staying at Los Suenos, it would be best to spend your last night at this hotel becuase it is so close to the airport. At the hotel, there are several places to eat. The prices are really reasonable. Cheaper than Hawaii! There is a real cute coffee/sandwich shop there. They serve everything from pastries to sandwiches. Some nights we ate there for dinner. The gift shop has a lot to chose from. I would suggest buying the coffee there. It is no more expensive than what you would pay if you go on a tour to a coffee plantation. When you leave, be aware of the long lines at the airport. They are long! When you leave, you need to pay a departure tax. When we left it was $26 per person. Make sure you do this first and not stand in line first to check-in. We got there 2 hours before our flight and we were flying on United and we had plenty of time. Enjoy your stay at this hotel!

Marriott Beauty is Skin Deep

from roadtriplover
I was looking forward to staying at this property when I booked it. After reading the reviews I thought it would be a first class place. The biggest selling point for me was the proximity to the airport and the shuttle. They failed miserably to deliver on the one thing I really wanted for my last night in Costa Rica: some dependable transportation for drop-off at the airport early in the morning.

The hotel itself is beautiful. It does have a convention hotel feel though. I felt like I had to be “business casual” to leave the room. It is located in an industrial area and you would need a car to go anywhere. It has great views one direction but not so much the other and there is no privacy if you open the curtains as ours had a view into other rooms and a dining area.

The pool area is nice but the sounds of people swimming and talking travel into your room around the clock. Our room was five floors up so it should have been quiet. I fell asleep listening to people in the pool after 11pm and from 6am on people were swimming laps and we could hear the hotel staff in the halls talking rather loudly and our neighbors. For the price and raves this place should be sound proof, enforce pool hours and have more discreet staff.
The room was nice but not above expectations. The beds are comfortable and rank up there with the best. The room was crammed with sticker- shock snack items that would be a nightmare to keep children out of and you could blow their college-fund if they get into it before you can secure it - so think fast. I looked around and short of having them remove it from the room I don’t know where you would put it. They are not charging for shampoo yet.

We waited more than 20 minutes for our luggage to arrive after we got to our room and I was uncomfortable with leaving it out of my eyesight but we were not given the choice as it was taken away before we even finished checking in. There were a number of bellboys standing around so it should have been taken care of immediately.

The Tapas restaurant is way overpriced and overrated. When we were seated the dining area only had about four tables occupied yet our waiter brought us over to a two person table right next to a couple having a romantic conversation…possibly a proposal. So we motioned to the waiter that we did not want to interrupt. He was rather rude about it and sat us at a table with no linen or settings and dirty. The place was almost empty with plenty of set tables. We tried to go with the flow but things did not improve.

The rice in the paella was under-cooked, the seafood over-cooked, tough and flavorless. A huge disappointment. The tapas were awful. Greasy, fishy and about six bites for approx.$12US. The other entrée, some fish, was prepared well but the sauce it was in tasted like pureed baby food. Bland. The wine pour was about three sips for $12US. No joke. I ordered a bottled water and after pouring some in my glass, the waiter walked over to another table and poured the rest into someone else’s glass. I was charged for the whole bottle. And yuck. The best part of the meal was some small pieces of bread and chopped tomatoes. Go figure, bread and water would have sufficed.
The dinner was by far the most expensive and worst meal we had the entire trip including the meals on the plane. I felt sick almost immediately after leaving the restaurant….thus the mad dash back to the room.
I can’t say enough to steer you away from this place. Unless you need to be seen paying too much for too little then eat elswhere.

In the morning, we spoke with one of about eight employees standing around the front lobby entrance about the shuttle. They showed us where to put our bags and we proceeded to walk across the hall to get a cup of coffee. We had 25 minutes to wait for the shuttle. I ordered 1 coffee, 1 banana, 1 orange juice, 1 muffin and 1 roll to go. I kept an eye out for the luggage. There were no other guests around the entrance. The café was empty too. It took twenty-five minutes to get our order. There were four people working. I had already paid and the shuttle had not shown up yet or I would have just left.

I saw the shuttle coming down the drive, I told them I needed to go, I walked out to the lobby in time to see the shuttle leaving again. This happened in the space of a minute. There were no other guests waiting for a shuttle. I had checked in with the staff. I told them we were getting coffee (this is all within eyesight and maybe 30 feet from where the shuttle stopped). When I asked the bellhop why they did not hold the shuttle he shrugged his shoulders and said take a cab. I could have done that from any hotel, I could have done that 30 minutes earlier.

The taxi driver did not start the meter, charged $15 not $7 as agreed and I had to stop at an ATM and to top it off he didn't have any change so I ended up paying $20US.

I would not return to this hotel due to the indifference of the staff, the poor quality of the food, the level of noise and amazingly poor standard of service.
I paid far less for far more elsewhere in San Jose, you should too.

We felt like Royalty

from traveljo
The only thing I can say about this hotel is that when we left, my husband and I wanted to sell our house in Los Angeles, and move to the Marriott. I have never in my life been treated so nice than at this property. The staff of this property could/should sell their customer service package in the U.S. and Western Europe. The rooms, grounds, food, staff throughout the property were fabulous. They were truly ambassadors of their country and employer.

In the middle of nowhere...... Convention Hotel Feel

from amosino
If you are looking for something to do at a hotel this would not be the one. It feels as if you are attending a convention or in the middle of "someone elses". I felt that it had this "stuffy" air about it. The rooms are nice the pool is ok. The staff at the pool bar/restaurant are very inattentive. I ordered 2 drinks and they took inventory right in front of me without even attempting to make the drink until I asked them for it again. In fact then they made one frozen drink and let it sit there melting as they continued to take inventory. It was a $15 cab ride to get anywhere from this hotel. All in all I really don't know why anyone would stay here unless attending a convention. It was close to the airport. $7 cab ride. The grounds are boring as they have a driving range on the property and few trees.

Agree With the Raves But...

from Firewind
Egad! I agree with all the raves about this hotel, but it's not nearly as expensive as the price given here ($408 as of today)! There must be some mistake. I paid about $130, and it's still about that on the web if you belong to one of the usual affinity groups. That said...

It's a high-end Marriott, a hacienda motif, more Spanish than Latin American: tall ceilings, twisted wrought-iron, large beams, great bed, gold valances with gold curtains and cords, balconies overlooking the expansive grounds and hills across the central valley. Breakfast and Sunday brunch were lavish in the indoor-outdoor lobby, and I enjoyed dinner in the tapas restaurant. I thought the several staff who waited my table (I'm no VIP) were very attentive - wanting me to return the next night to see the Flamenco.

The massive lawns and pools with lots of "white noise" water make the outdoors both kid-friendly and kid-acceptable for those who don't bring them. It's about midway between the airport and downtown - easy to find - but you won't hear planes. You'll pass some (US tire and high tech) companies on the way, but the old coffee plantation it occupies is isolating. And there's nothing to hear or smell from the companies.

Maybe it's worth $400 for this level of luxury, but I don't think you'll pay anywhere near that, unless there's something big going on.

Perfect vacation

from AlexRosell
I was a bit skeptical about staying at this hotel as there are a few not so good reviews on this site about this hotel. After spending a week there, I cant begin to explain what a beautiful hotel this is! As soon as you walk in you have fresh flower arrangements all over the lobby and the entrance. Everywhere you go in the hotel you can hear the peaceful chirping of tropical birds...its like paradise! The lobby is a beautiful open air area that has awesome views of the mountains. The ground are perfectly kept and the hotel staff is ever so friendly. The restaurant has good food although it is a bit pricey. The gift shop has some really nice gifts but I found the same items in gift shops around the city much cheaper. If you want to buy coffee to take home there is a very modern supermarket about 1/2 mile away from the hotel that sells it about half the price as does the hotel and buy your bottled water there too as it is $5 per container in the rooms. I will definetly go back to this hotel!

Excellent hotel but beware!

from Digest
This property is beautiful and the staff excellent. the rooms are rather small and could be updated somewhat, including the bathrooms which are rather dated, stayed at the property on two occasions.
We ended our trip at the Marriott and discovered the digital camera memory stick was stolen. We always lock things in the safe in hotel rooms. The camera was left out while we decided to go for a swim for a couple of hours. Contacted the hotel on 3 occasions and could not speak to a manager. No return phone calls were recieved one way are another on the matter.
We spoke to someone who spends a great deal of time in Costa Rica and he claims thefts are common, especially items insignificant.
Suggestion, take everything with you of value, EVEN IF YOU ARE GOING TO DINNER or TO THE POOL.

staff!

from Angelaone
Thee most beautiful rooms! hotel!!! Just perfect in every way - can not go wrong. Just stunning and staff is just as perfect. Amazing.

The best hotel in CR

from zjemi
We stayed in four hotels in Costa Rica and this was by far the best. In all the hotels the people were friendly, cheerful and helpful, but here we felt there was a special delight shown by the employees and can't help thinking that the Marriott must do something extra for their employees to make them so happy about working there.

The room was terrific although we had to wait to get in. But the lobby and pools are worth exploring even before getting in the room. Two pools, one for volleyball and one for real swimming, a giant hot tub for cool nights and a super fitness facility, great changing rooms, free fruit, towels and headsets for the overhead televisions (special praise to Daniel who works there).

La Villa Hermosa was a terrific restaurant and although it catered to lots of convention groups and repeat business travelers we never felt that we were less important than they. The coffee shop was also great, but we went to a Supermercado to buy candy and coffee for less money than the gift shop and the Britt Coffee Tour store had the best souvenirs (and even cheaper coffee and candy). The tapas restaurant was a little disappointing.

Yes, we would stay again. There are perhaps better hotels in other places (New Zealand, Hawaii) but none better in Costa Rica.

Great grounds, great service.....top of the line

from A TripAdvisor Member
We stayed at this marriot en route to other areas of Costa Rica. We were so pleasantly surprised at the beauty of the hotel and the former coffee plantation grounds. We arrived back at the Marriot to catch an early flight the next day. Decided to have dinner at the hotel because it was easy. Ended up having a wonderful Tapas dinner with Costa Rica style flamenco dancers as entertainment. I can't stop comparing other hotels to this one....magnificent.

Top Local Tips for San Jose

Convenience The hotel is close to the airport therefore you can ask the front desk to make the calls for your rental vehicle wheather you are dropping off or picking up..it's really convenient

Great places to try - Inca Grill Escaza try the grand Inca Parilla. Very very good. Also samarui susui in Escazu

Driving in Costa Rica is for adventurers Driving in Costa Rica is not for the feint hearted. If you've ever enjoyed racing on an xbox, take notice that Costa Rica is going to make carnage filled games seem tame. I loved every second. It's downright dangerous but what a rush. If you are leaving San Jose at all, get a 4x4. You can get by with 2 wheel drive but even a little Daihatsu Terios (which all the rental companies seem to have loads of) will expand the possibilities of where you can get to and what you can do. After an accident ahead of me in the mountains I was able to follow a convoy of 4x4s in a Baha styled convoy through mud and rocks around the resulting traffic jam where people in fancy sports cars got stuck for hours. Also wrong turns in CR tend to turn into winding, potholed dirt roads which are actually a lot of fun if you're in a car that can.

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Other names for Marriott Cost Rica Hotel

  • san jose marriott
  • marriott san jose
  • marriott san antonio de belen
  • marriott costa rica
  • costa rica marriott san jose
  • Address: 700 m de la Firestone - San Jose - 502-4005 - Costa Rica
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